Support Staff jobs

About Oxford House Saskatchewan

Oxford House Saskatchewan is a member-driven organization that provides safe, affordable housing for people who have recently completed addictions treatment and are at risk of homelessness. Having a safe and sober place to call home allows individuals to recover with dignity, confidence, and security. Members who remain in a stable, supportive environment are more likely to sustain long-term sobriety, greatly improving their chances of maintaining recovery.

Position Summary

The Support Services Employee provides direct support to Oxford House Saskatchewan members and ensures that the day-to-day operations of Oxford House residences in Regina are carried out in accordance with organizational policies. This role combines member mentorship, program support, and operational oversight to help foster safe, stable, and recovery-focused homes.

Key Responsibilities

1. Staff Supervision and Leadership

• Supervise, support, and mentor Support Workers and other program staff.
• Provide direction during shifts and ensure staff follow established policies and procedures.
• Assist in staff recruitment, onboarding, and training.
• Promote a positive, respectful, and collaborative team environment.

2. Member Support & Recovery Services

• Support the addictions recovery of members living in Oxford House Saskatchewan homes.
• Conduct intake screenings, complete intake documentation, and orientation sessions for new members.
• Provide mentorship and individualized support, including guidance with personal needs, behavior, and peer interactions.
• Assist members with accessing external supports such as Social Assistance and the Food Bank.
• Attend and participate in all House Meetings.

3. Program & Policy Support

• Assist in the development and implementation of policies and procedures at each Oxford House in Saskatoon networks.
• Maintain confidentiality of all member and organizational records.
• Support member integration by assisting with orientation and transition into the house.
• Assist and participate in the training of new staff members.

4. Operational Oversight

• Collect monthly membership dues and ensure timely bank deposits.
• Ensure houses are safe, secure, and operating in an orderly manner.
• Address member relapses, disruptive behavior, non-compliance, and evictions in line with policy.
• Oversee packing and secure storage of belongings following evictions.
• Conduct regular and random drug and alcohol testing.
• Report maintenance and repair needs; assist with minor repairs where possible.
• Protect organizational digital networks by following best practices for password and security management.
• Perform other duties as assigned.

5. Safety and Compliance

• Ensure the facility maintains a safe and supportive environment for residents and staff.
• Monitor adherence to safety procedures, house rules, and program policies.
• Review incident reports and ensure proper documentation is completed.
• Ensure confidentiality and ethical standards are maintained.

6. Community Collaboration

• Maintain relationships with external service providers such as healthcare professionals, social services, housing supports, and community organizations.
• Support referrals and coordination of services for residents.

Qualifications

Education

• degree in Social Work, Human Services, Psychology, or a related field preferred.
• Equivalent education and experience in addictions support may be considered.

Experience

• Minimum 2 years of experience working in addictions recovery, mental health, or social services.
• Previous supervisory or leadership experience preferred.
• Experience working in residential recovery or supportive housing programs is an asset.

Required Skills and Competencies

• Strong leadership and team management abilities
• Knowledge of addiction, recovery models, trauma-informed care, and harm reduction approaches
• Crisis intervention and conflict resolution skills
• Excellent communication and interpersonal skills
• Strong organizational and documentation abilities
• Ability to work collaboratively with community partners
• Compassionate, respectful, and non-judgmental approach to client care

Additional Requirements

• Valid driver’s license
• Criminal Record Check and Vulnerable Sector Check
• First Aid/CPR certification (or willingness to obtain)
• Understanding of confidentiality and privacy standards

Reporting Line

The support services staff member in Regina reports directly to the Member Services Manager.

Position Details

• Work Schedule:
• Monday & Tuesday: 12:00 p.m. – 7:30 p.m.
• Wednesday – Friday: 9:00 a.m. – 4:30 p.m.
• On-Call: As scheduled (evenings, weekends, and holidays).
• Mileage: Use of personal vehicle required; reimbursed at $0.62/km.
• Location: Open to candidates in the Regina, SK area or are willing to relocate only.
• VERY IMPORTANT NOTE: Training held in Saskatoon, will require staying in Saskatoon for up to 2 work weeks, no weekends. Living expenses and salary paid during training.

Job Type: Full-time

Pay: $53,000.00-$55,000.00 per year

Benefits:

• Casual dress
• Dental care
• Extended health care
• Mileage reimbursement
• On-site parking
• Paid time off

Application question(s):

• Do you have a reliable vehicle that you can use for day to day activities? Use of your vehicle will be reimbursed at $0.62 per KM (Required)
• Are you able to provide a criminal record/vulnerable person's check? (Required)
• Are you able to be 'On Call' on evenings and weekends? (Required)
• Are you available to train in Saskatoon for 2 weeks? Accommodation and food allowance provided

Education:

• Bachelor's Degree (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person