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Job Post Details

ER Support Staff Team Leader
WAVES Emergency Specialty Veterinary Hospital
947 Langford Parkway, Langford, BC V9B 0A5
From $38 an hour
Full-time
Apply now

Job details

From $38 an hour
Paid time off, Vision care, Dental care, Employee assistance program, Extended health care, On-site parking
Full-time
Weekends as needed, Evenings as needed, Evening shift, On call
947 Langford Parkway, Langford, BC V9B 0A5

Full job description

Job Title: ER Support Staff Team Lead

Location: WAVES, Victoria, British Columbia

Position Type: Full-Time

Overview
The ER Support Staff Lead supports technicians and Veterinary Assistants (VAs) working in the emergency department through clinical guidance, leadership presence, and identifying opportunities for process improvement. This position combines on-floor clinical shifts with designated administrative time and works closely with the existing VA and Technician Leads. Some weekend and evening work shifts are required.

Key Responsibilities

Clinical Support and mentorship:

- Provide in the moment mentorship, guidance, and positive learning environment to Technicians and Vet Assistants on the floor

- Support high standards of patient care and consistency.

- Collaborate with the leadership team to develop and implement training programs and structured CE for support staff.

ER Management:

- Monitor ER flow to optimize efficiency, task delegation and prioritization especially during high-demand periods

- Lead by example in culture, work ethic, and quality of care

- Help to improve workforce capacity, drive accountability and increase team motivation

Team Collaboration:

- Collaborate with the leadership team on reviewing ER operations, workflow and updating SOPs

- Assist in communicating and implementing policy changes and updates to the ER Team and setting expectations for compliance.

- Participation in employee / leader working groups

Schedule and On Call Support:

- The ER support staff lead would have a flexible schedule including real time, on the floor support coupled with scheduled administrative hours. Some weekend and overnight shifts will be required.

- Serve as the Manager on Duty (MOD) during specified shifts addressing any urgent staffing issues and communicating workflow plans to the current working staff.

- Available to pick up critical shifts in the case of a call out.

Qualifications:

- Registered Veterinary Technician with current registration with BCVTA required

- 2+ years of experience in veterinary emergency and critical care.

- Demonstrated leadership skills and commitment to improving hospital-wide operations and culture

- Exceptional communication and interpersonal skills.

- Willingness to work a flexible schedule and participate in an on-call rotation

Pay: From $38.00 per hour

Benefits:

  • Dental care
  • Employee assistance program
  • Extended health care
  • On-site parking
  • Paid time off
  • Vision care

Work Location: In person

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