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  • * *岗位职责 负责加拿大区域末端司机运力管理，搭建司机招聘、培训、考核、激励机制； * 根据业务量预测、城市覆盖和线路结构，规划司机资源池，提升末端运力弹性和稳定性。 * 建立不同城市、线路类型和派送难度下的司机画像，优化司机匹配和留存策略。设计司机绩效考核和分层管理，制定差异化激励政策，提升司机产能…
    • Network support: 5 years (preferred).
    • We are currently engaging consultants on a contract basis, with multiple opportunities available across long-term client…
    • Experience in a help desk or IT support capacity is a plus.
    • Multi-Channel Support: Provide efficient support via email, live chat, and phone.
    • The Inventory Support Specialist monitors branch inventory and ensure the branch is properly stocked to meet market demands.
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    • Utilize advanced support technologies and processes engineered to achieve outstanding results.
    • 1–2 years of customer service or B2B support experience.
    • This position does require 30-50% travel.
    • Car, phone, meal, and hotel expenses are covered.
    • Pay and bonus structure are very competitive and plenty of career…
    • Member Services Support Specialist l & ll (MSSS) are responsible for receiving and auditing of all membership account documentation from the branches.
    • Provide consultative support and product recommendations aligned to customer needs.
    • Utilize advanced support technologies and processes engineered to achieve…
    • Please note this is a technical support role focused on mechanical and electrical equipment, not an IT helpdesk or network support position.
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    • Take payments and support billing inquiries.
    • Utilize advanced support technologies and processes engineered to achieve outstanding results.
    • En tant que spécialiste support et expérience client, tu joueras un rôle clé dans l’expérience client chez Altee.
    • Type d'emploi : Temps plein, Permanent.
    • Execute assigned day-to-day safety support and administrative tasks in accordance with established procedures and timelines.
    • Fitness reimbursement $100/month.
    • IT support: 2 years (required).
    • Security Tooling: Apply and monitor RMM and EDR/AV agents as part of standard deployment and support workflows, and support…
    • May require off hours support.
    • The remaining 2 days a week will be in office dealing with customers including support through email, support tickets and phone…
    • This includes providing hardware, software, and system support to both the development and internal support teams.
    • A lounge with a big-screen TV to unwind.
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Job Post Details

DSP运营支持专员/DSP Operation Support Specialist (Last-Mile) - job post

GOFO Canada Inc.
2200 Drew Road, Mississauga, ON L5S 1B1
$50,000–$60,000 a year

Job details

Pay

  • $50,000–$60,000 a year

Location

2200 Drew Road, Mississauga, ON L5S 1B1

Full job description

  • 岗位职责
  • 负责加拿大区域末端司机运力管理，搭建司机招聘、培训、考核、激励机制；
  • 根据业务量预测、城市覆盖和线路结构，规划司机资源池，提升末端运力弹性和稳定性。
  • 建立不同城市、线路类型和派送难度下的司机画像，优化司机匹配和留存策略。设计司机绩效考核和分层管理，制定差异化激励政策，提升司机产能、出勤稳定性和服务质量。
  • 制定并优化司机培训标准、派送 SOP、异常处理流程和服务质量要求。
  • 设计线路分配、排班调度和运力配置规则，并基于站点现场团队执行效果和数据反馈，迭代方案；
  • 跟踪末端核心指标，包括派送成本、司机产能、妥投率、准时率、异常率、投诉率和司机留存率，推动持续优化。
  • 协同站点运营、路由规划、客服、财务、HR 等团队，解决区域末端运力和履约问题。
  • 岗位要求
  • 本科及以上学历，物流、供应链、交通运输、运营管理等相关专业优先，英语可作为工作语言。
  • 1年以上快递、外卖、网约车、同城配送、3PL 或司机侧运营相关经验，有加拿大本地快递、外卖、快递行业司机/运力管理经验者优先。
  • 熟悉司机招聘、培训、排班调度、线路分配、绩效考核、薪酬结算或激励机制中的多个模块。
  • 理解末端派送网络运营逻辑，熟悉运力供需匹配、线路产能、派送密度、成本控制和服务质量管理。
  • 具备较强的数据分析能力，能够通过数据发现问题并推动改善。
  • 具备良好的跨团队沟通协调能力，能够推动站点、司机管理、客服、财务等团队协同。
  • 工作认真负责，注重细节，执行力强，能适应快节奏运营环境。

职位类型：全职, 终身制

薪资： $50,000.00至$60,000.00（每年 ）

通勤/搬迁能力:

  • Mississauga, ON L5S 1B1: 稳定通勤，或在开始工作前计划搬家 (必填)

工作经验:

  • 物流行业 warehouse and logistics: 1 年 (必填)

工作语言:

  • 中文 (必填)

执照/证书:

  • 驾照 (必填)

Work Location: 现场办公

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