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Support Services jobs in Nanaimo, BC

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    • Uphold company hospitality standards by delivering consistent, courteous, and efficient service.
    • Provide accurate information about hotel services, amenities,…
    • Provide exceptional customer service by ensuring all calls and messages are answered promptly; address resident issues and service requests within 24–48 hours;
    • Mañana Resort & Marina is hiring a Weekend Front Desk Attendant to support our customer service, reservations, and marina operations.
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    • We recognize your hard work through incentives and employee discounts on services.
    • Be able to build a connection with customers to find the right products and…
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    • We recognize your hard work through incentives and employee discounts on services.
    • Be able to build a connection with customers to find the right products and…
    • Provide general administrative support to Accounting and Management as requested.
    • Minimum 3+ years of experience in an administrative, or accounting support…
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    • Operate company truck and maintain service equipment.
    • Strong communication, interpersonal, customer service and time management skills.
    • Support residents with case management and release planning support.
    • Build a partnership with leadership and staff at NCC and incorporate Indigenous activities…
    • Oversee the youth’s admission process and ensure frontline staff actively monitor changes and provide support services.
    • O Master’s degree preferred.
    • Provide education and support to residents, families, and LTC staff.
    • Carecor Health Services is seeking a dedicated Licensed Practical Nurse (LPN) to support…
    • Builds and contributes to a service culture that is characterized by empowered guest service specialists, providing engaging service and creating memorable…
    • The Operations Supervisor fields questions and concerns from the site-based cleaners ensuring they have the tools, supplies, training, and support required to…
    • Build scalable and sustainable information security programs to support client growth and compliance objectives.
    • A positive, can-do, customer-focused attitude.
    • Ability to exceed internal and external customer expectations through timely, effective and service oriented communication.
    • Maintains a tidy work area.
    • Minimum 1 year customer service experience.
    • Communicates effectively — collaborates with operational departments to support smooth table operations.
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Job Post Details

Guest Service Representative - job post

Hotel Porto Loutro
Nanaimo, BC
$18.45–$33.65 an hour - Full-time

Job details

Pay

  • $18.45–$33.65 an hour

Job type

  • Full-time

Location

Nanaimo, BC

Benefits

Pulled from the full job description

  • Life insurance
  • Employee assistance program

Full job description

Overview
We are seeking a professional, friendly, and customer-oriented Guest Service Representative to join our hospitality team. In this role, you will serve as the first point of contact for our guests, ensuring a warm welcome and a seamless guest experience throughout their stay. The ideal candidate is approachable, detail-oriented, and capable of delivering high-quality customer service in a fast-paced environment. Strong communication skills, professionalism, and a positive attitude are essential. Previous experience in hospitality, front desk, or customer service roles is preferred but not required, as full training will be provided.

Responsibilities

  • Greet guests upon arrival and assist with check-in and check-out procedures in a professional and friendly manner
  • Respond promptly to guest inquiries, requests, and concerns, ensuring high levels of customer satisfaction
  • Manage reservations, cancellations, and modifications using the hotel management system
  • Provide accurate information about hotel services, amenities, and local attractions to enhance the guest experience
  • Maintain up-to-date and accurate records of guest interactions and transactions
  • Coordinate with housekeeping, maintenance, and other departments to ensure room readiness and service quality
  • Handle phone calls, emails, and general front desk communications professionally
  • Support daily administrative tasks including scheduling, filing, and updating guest accounts
  • Uphold company hospitality standards by delivering consistent, courteous, and efficient service

Experience

  • Previous experience in customer service, hospitality, or front desk roles is an asset but not mandatory
  • Strong verbal and written communication skills with a friendly and professional demeanor
  • Ability to multitask and stay organized in a fast-paced environment
  • Excellent problem-solving skills and attention to detail
  • Basic computer literacy and ability to learn reservation or management systems quickly
  • Professional appearance and strong interpersonal skills
  • Full training will be provided to ensure success in the role

Pay: $18.45-$33.65 per hour

Benefits:

  • Employee assistance program
  • Life insurance

Work Location: In person

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