Support Services Seniors jobs in Etobicoke, ON

Your Moneris Career - The Opportunity

The Senior Relationship Manager is responsible for managing and growing relationships with Moneris’ partner financial institutions. You will help strengthen these strategic partnerships by managing run-the-business activities (RTB), supporting key initiatives, and identifying opportunities to drive business growth, increase referrals, improve operational effectiveness, and enhance collaboration between Moneris and its partner banks.

Location: You will be based in our Etobicoke office, balancing in-office collaboration with remote flexibility.

Reporting Relationship : You will report to Director, Financial Institutions Relations.

Posting Type: Replacement.

Salary Range: The expected base salary range for this role is $118,000-$147,000.

Total compensation may also include variable or discretionary incentive components, including but not limited to bonuses and commissions. Individual job offers are determined by various factors, including experience, education, skills, certifications, and other business needs.

Your Moneris Career - What you'll do

• Build and manage relationships with partner bank stakeholders, developing a strong understanding of the partner bank and Moneris team structures, operating models, priorities, and objectives.
• Manage ongoing business requests between Moneris and partner bank(s), engaging the appropriate stakeholders to resolve issues, address concerns, and maintain effective day-to-day operations.
• Identify and advance opportunities for partnership growth, including cross-selling, joint marketing initiatives, onboarding enhancements, new offers, and improvements to referral and lead handoff processes.
• Partner with subject matter experts across both organizations to improve the quality and volume of bank referrals, reduce friction in the sales process, and identify operational efficiencies.
• Collaborate with the VP, Business Development and Director, Relations FI to develop annual referral plans, growth targets, strategic priorities, and longer-term initiatives for partner bank relationships.
• Monitor partnership performance and key metrics, translating data and insights into opportunities to improve referral volume, sales conversion, revenue performance, and overall partnership effectiveness.
• Coordinate recurring business reviews and the annual bank partner survey, bringing together internal and partner stakeholders to assess performance, identify opportunities, and implement improvement actions.
• Monitor relevant payment industry, banking, market, and regulatory developments and assess their potential impact on partner relationships and strategic initiatives.
Collaborate across Moneris teams to support the delivery of partner-related services, projects, and business initiatives, while sharing insights and best practices across the Financial Institutions team.

Your Moneris Career - What you bring

Required skills and experience

• University degree in Business or a related field. Equivalent work experience may be considered as a substitute.
• 7 years of experience in relationship management, business development, or a similar role.
• Demonstrated track record of driving business growth and achieving targets.
• Business acumen and analytical experience assessing business performance, identifying opportunities, and using insights to support business decisions.
• Experience influencing stakeholders and delivering outcomes without direct authority.
• Experience managing multiple projects with competing deadlines and coordinating resources to meet timelines.
• Experience managing highly confidential information.
Willingness to travel as needed.

Experience that would set you apart

Previous experience in the payments or banking industry.

Your Moneris Career - What you get

At Moneris, we believe in empowering you to succeed—personally and professionally. As part of our team, you'll have access to resources, opportunities, and an inclusive environment that supports your development and career.

• Comprehensive Total Rewards Program, including performance-based bonuses, flexible benefits starting from day one, and your choice of a health spending account (HSA) or personal spending account (PSA).
• Retirement planning support, with profit-sharing programs including company match and a defined contribution pension plan.
• Growth & development opportunities, including unlimited access to Coursera, mentorship programs, and an internal gig marketplace.
• Holistic wellness support, with an Employee & Family Assistance Program, 24/7 virtual healthcare, and workplace wellness initiatives
• Flexibility that works for you, including hybrid work arrangements, a Work from Abroad program, and paid time off programs.
Recognition and rewards, with company-wide recognition programs, exclusive banking perks from RBC & BMO, and access to great employee discounts.

Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers .

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Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

AI Disclosure: We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.

We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.