Support Services Seniors jobs in Etobicoke, ON

Help Great Caregivers Become Exceptional Caregivers

Are you an experienced PSW or RPN who enjoys mentoring others, sharing your knowledge, and helping caregivers grow professionally?

Home Instead is seeking a compassionate, confident, and experienced Lead Caregiver to support, coach, and guide our caregiving team while helping ensure exceptional care for older adults and their families.

This role is ideal for someone who is passionate about quality care, enjoys teaching and mentoring others, and is comfortable providing guidance, support, and constructive feedback to help caregivers succeed.

About the Role

As a Lead Caregiver, you will spend your time supporting our caregivers, observing care delivery, coaching staff, and helping maintain the high standards of care our clients expect.

This Role Is Not a Traditional Caregiving Position

Most of your time will be spent:

• Coaching caregivers
• Conducting quality visits
• Supporting onboarding
• Providing skills training
• Monitoring care quality
• Problem-solving in the field

What You'll Do - Coach and Support Caregivers

• Visit caregivers in client homes, retirement homes, and community settings.
• Provide coaching, guidance, and quality assurance support.
• Help caregivers improve organization, time management, communication, and caregiving skills.
• Demonstrate best practices and reinforce care standards.
• Provide respectful and constructive feedback to support professional growth.

Support New Team Members

• Assist with caregiver onboarding and orientation.
• Participate in caregiver-to-client introductions.
• Serve as a resource for questions, challenges, and ongoing development.

Promote Quality Care

• Build positive relationships with caregivers, clients, and families.
• Identify concerns and opportunities for improvement before they become larger issues.
• Help maintain consistent, high-quality client experiences.
• Escalate client safety concerns or service issues when appropriate.

Documentation and Communication

• Maintain accurate caregiver and client documentation.
• Communicate effectively with caregivers, clients, families, and office staff.
• Keep HR and Operations informed of observations, trends, and caregiver development needs.

Field Support

• Travel throughout our service area to support caregivers and clients.
• Provide emergency caregiver coverage when required.

What We're Looking For Required Qualifications

• Personal Support Worker (PSW) Certificate or Registered Practical Nurse (RPN) Diploma.
• At least 1-2 years of experience coaching, mentoring, onboarding, training, or overseeing other caregivers or healthcare staff.
• Minimum 5 years of experience providing care to older adults in community, retirement home, long-term care, or healthcare settings.
• Experience mentoring, coaching, training, or supporting other caregivers or healthcare staff.
• Strong understanding of personal care, household management, meal preparation, and senior care best practices.
• Excellent communication, interpersonal, and relationship-building skills.
• Strong organizational skills and ability to work independently.
• Professional judgment, discretion, and problem-solving abilities.
• Comfortable having coaching conversations and providing constructive feedback.
• Proficiency with computers and willingness to learn new systems.
• Ability to travel throughout Toronto, North York, Scarborough.Assets
• International nursing experience combined with professional senior care experience.
• Dementia care training and experience.
• Gentle Persuasive Approach (GPA) certification.
• Food Handler certification.
• Previous experience in a leadership, mentoring, educator, or quality assurance role.

Schedule

• Full-time, 40 hours per week.
• Tuesday to Saturday (Sun/Mon Off) - Sunday to Thursday (Fri/Sat Off)
• Flexible start and end times based on operational needs.
• Occasional evenings or weekends as required.

Why Join Home Instead?

At Home Instead, we believe exceptional care starts with exceptional caregivers.

As a Lead Caregiver, you'll have the unique opportunity to use your experience not only to improve the lives of seniors, but also to help develop and inspire the caregivers who support them every day.

We Offer

• Competitive hourly wage
• Mileage reimbursement
• Extended health and dental benefits
• Paid time off
• Flexible scheduling
• Ongoing professional development
• Supportive and collaborative team environment
• Meaningful work with real impact

Is This Position Right for You?

This role may be a great fit if you:

• Acted as a senior caregiver or team lead
• Trained or onboarded new staff
• Mentored coworkers who needed support
• Conducted performance or quality observations
• Been the person others go to for guidance
• Taken initiative to solve caregiver or client concerns

Want to make a broader impact on the quality of care seniors receive

Apply Today

If you're an experienced caregiver who is passionate about leadership, mentoring, and helping others succeed, we'd love to hear from you.

Join Home Instead and help us build a stronger caregiving team while making a meaningful difference in the lives of older adults and their families.

Home Instead is committed to creating an inclusive and accessible workplace. Accommodations are available throughout the recruitment and hiring process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

In accordance with Ontario legislation, we disclose that artificial intelligence-enabled tools may be used to support certain aspects of our hiring process. All applications are reviewed by our recruitment team, and all hiring decisions are made by our team.

Pay: $24.00 per hour

Expected hours: 40.0 per week

Experience:

• coaching, mentoring, quality assurance: 1 year (required)

Work Location: In person