Support Services Manager jobs

Sandvik Mining is seeking a

Technical Services and Support Manager - Mechanical Cutting

Location: Saskatoon, SK

At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements.

Want to lead the team that turns innovation into action?

We have an exciting opportunity for a Technical Services and Support Manager to lead our Specialists and Trainers and drive the successful implementation of technology across our service organization.

This role sits at the intersection of technology, people, and operational excellence. You’ll lead the journey from technical solution to practical application, building team capability, strengthening expertise, and ensuring our people have the knowledge and tools to deliver exceptional service to our customers.

If you’re passionate about technology, leadership, continuous improvement, and developing high-performing technical teams, this could be your opportunity to make a significant impact.

What you will be doing

• Lead and develop the technical service function in alignment with business objectives.
• Provide technical guidance and support for complex equipment and product issues.
• Support new product introductions and implementation in the market.
• Responsible for the management and development of the Technical Services team in alignment with global framework and standards.
• Ensure that our Technical Service team’s competence is consistent and aligned with the technologies installed and to be delivered including but not limited to MECU, Automation and Digitalization
• Identify opportunities to improve product reliability, performance, and customer satisfaction.
• Drive the certification process of the workforce to align with global competence standards.
• Lead the Technical Service team and provide technical training on proper operation, adjustments, maintenance and troubleshooting practices.
Provide technical support to end users, operators, and service personnel in cases of complex technical issues as needed.

What you will bring along

• Post-secondary education in Mechanical Engineering, Mechanical Engineering Technology, Heavy Equipment Technology, or a related technical discipline, or an equivalent combination of education and relevant experience.
• 5+ years of relevant technical experience in mining, heavy equipment, field service, product support or a related industrial environment.
• Previous experience providing advanced technical support and troubleshooting complex equipment issues.
• Demonstrated experience working with customers, field service teams and cross-functional technical stakeholders.
• Strong understanding of equipment maintenance, reliability and technical problem-solving.
• Experience developing or improving technical processes, standards and documentation.
• Strong communication, analytical and organizational skills.
• Demonstrated ability to lead, coach and develop technical capability within a team.
• Ability to manage multiple priorities while maintaining a strong focus on safety, quality and customer satisfaction.
• Excellent written and verbal communication skills.
• Strong attention to detail, with advanced analytical and problem-solving abilities.
• Proven ability to manage changing priorities and handle multiple tasks effectively.
• Flexible, self-motivated, and proactive, with a track record of taking initiative.
Highly developed organizational and time management skills.

Environmental Health and Safety

We are ethical and compliant, dedicated to health, safety, and sustainability. We put health and safety first!

• Demonstrate visible safety leadership and foster a culture where health, safety and well-being are integral to every business decision.
• Promote a proactive safety culture where employees feel empowered and expected to identify hazards, raise concerns and stop work when conditions are unsafe.
• Ensure health and safety risks are identified, assessed and effectively controlled within the areas of responsibility.
• Ensure incidents, near misses and hazards are reported, investigated and addressed, with an emphasis on learning and prevention rather than simply reacting to events.
• Integrate safety considerations into operational planning, resource allocation, change management and decision-making.
• Monitor health and safety performance and use trends, leading indicators and incident data to identify opportunities for continuous improvement.
• Ensure employees have the appropriate training, tools, resources and competencies to perform their work safely.
• Build strong partnerships with employees, Health & Safety professionals and operational leaders to continuously strengthen workplace safety.
Champion employee well-being and contribute to a work environment that supports both physical and psychological safety.

In return for your passion and drive we will offer you…

• The opportunity to make an impact on our divisions’ performance.
• The opportunity to be part of an ambitious team, in an industry leading business.
• The opportunity to reach your full potential.
• The annual base salary range for this position is $118,000 – $130,000 , with the final offer determined by the candidate’s experience, qualifications, skills, internal equity, and applicable local market conditions.
An excellent comprehensive compensation package including a pension plan with matching, competitive health, dental, life and disability benefits as well as ongoing development and training.

Our Culture

Our core values are the soul of the company. They guide us in our actions and daily business decisions. We are a company with an open-minded culture that encourages employees to share ideas and work innovatively. We embrace diversity and inclusion and inspire everyone to bring their authentic selves to work everyday!

We take pride in our agile customer-focused decision making. We empower our employees, providing strong performance management and opportunities to grow your career.

Do you want to learn more?

All qualified persons are encouraged to apply at www.sandvik.com/careers to the Technical Services and Support Manager requisition # R0098568 . While we thank all candidates for their interest, only those considered for an interview will be contacted. Candidates who participate in an interview will be informed of the hiring decision or receive a status update within the applicable timeframe, no later than 45 days.

This opportunity is intended to fill a vacancy following an employee departure or internal movement.

Our recruitment process may involve the use of artificial intelligence to assist with application screening. AI tools support but do not replace human decision-making. Personal information collected during this process is handled in accordance with the Personal Information Protection and Electronic Documents Act.

We are an equal opportunity employer which values diversity in the workplace and encourage applications from members of equity-seeking communities including women, racialized persons, Indigenous persons, persons with disabilities, and persons of all sexual orientations or gender identities/expressions.

We are committed to creating an inclusive and barrier free experience to applicants with accessibility needs; therefore, requests for accommodation can be made at any stage during the recruitment process. Please contact commonHR.canada@sandvik.com for more information.