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    • Act as the primary point of contact for service inquiries, providing customers with information on service options, timelines and pricing.
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    • Additional vacation days for years of service.
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    • Provide a high-level of service and technical support to customers.
    • Schedule and coordinate mobilization of fusion services.
    • Prepare sales and assembly orders.
    • The ideal candidate will serve as the first point of contact for visitors and clients, providing exceptional customer service and administrative support.
    • Providing exceptional customer service to internal and external clients.
    • This part-time role supports lawyers across a range of specialty practice areas and is…
    • Navacord is one of Canada’s largest and fastest growing multi-line insurance brokers and financial services firms.
    • This role combines customer service, administrative support, and basic technical troubleshooting/support to customers and technicians.
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    • Provide a high-level of service and technical support to customers.
    • Schedule and coordinate mobilization of fusion services.
    • Prepare sales and assembly orders.
    • Minimum three (3) years’ experience providing support at a high level.
    • We are looking for responsible candidates to perform clerical tasks in a well-organized…
    • Hours: 40 hours per week.
    • Education: Secondary (high) school graduation certificate.
    • Experience: 7 months to less than 1 year.
    • Travel expenses paid by employer.
    • Type and proofread correspondence, forms and other documents.
    • Prepare invoices and bank deposits.
    • Provide general information to clients and the public.
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Job Post Details

Customer Service & Service Coordinator (Sales Support & Accounts Receivable) - job post

5254452
2600 Lancaster Road, Ottawa, ON K1B 4Z4
$24–$25 an hour - Permanent, Full-time

Job details

Pay

  • $24–$25 an hour

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Monday to Friday

Location

2600 Lancaster Road, Ottawa, ON K1B 4Z4

Benefits

Pulled from the full job description

  • Dental care
  • Life insurance
  • Disability insurance
  • Paid vacation
  • Company events
  • On-site parking

Full job description

Job description

Position Description: Customer Service & Service Coordinator (Sales Support & Accounts Receivable)

About us

Conval-Aid Inc is a home healthcare retail store. We sell, rent, and service a broad range of medical equipment. This equipment includes wheelchairs, walkers, bathroom safety equipment, incontinence and ostomy supplies.

This position is or a self-motivated individual who enjoys a fast-paced environment and the opportunity to carry out a wide variety of tasks. Our ideal candidate must have strong organizational skills, be detail oriented, be able to multitask, and have the ability to work in a team-oriented environment as well as on their own.

About the position/benefits

- Salary $24.00 - $25.00 /hour

- Full time, Monday to Friday, 9:00AM – 4:00 PM

- Life/Disability/Health Insurance

- Optional dental insurance

- 2 weeks paid vacation (starts after probation period)

Key Responsibilities

Service Coordinator

- Act as the primary point of contact for service inquiries, providing customers with information on service options, timelines and pricing

- Coordinate service requests, customer communications, and assist with technician scheduling

- Maintain ongoing communication with customers regarding service status, appointments, parts availability, and completion timelines

- Assist with service quotes, funding applications, and related documentation as required

- Support technicians by ensuring they receive complete and accurate job information prior to service calls and by obtaining customer approvals and payments as required

Customer Service

- Answer incoming phone calls and customer inquiries

- Assist walk-in clients in-store

- Process orders and prepare deliveries

- Generate quotes and follow up on customer requests

Accounts Receivable/Sales Support

- Generate invoices and reinvoice monthly rental clients

- Support sales representatives by obtaining payment before and during the sales cycle

- Perform collections activities, including follow-up calls and emails on overdue accounts

- Assist with preparing monthly statements as required

Ideal Candidate Profile

- Customer service experience

- Comfortable discussing payments and collections

- Strong organization skills, time management and prioritization

- Experience with invoicing, AR, bookkeeping

- Experience with coordinating multiple schedules

- Compassionate and comfortable assisting seniors, and the disabled

- Experience with Excel/creation of reports an asset

- Bilingual – French/English

- Proficiency in Microsoft Office (Excel, Outlook, Word) ; accounting software experience is an asset

Pay: $24.00-$25.00 per hour

Benefits:

  • Company events
  • Disability insurance
  • Life insurance
  • On-site parking

Work Location: In person

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