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    • Lead and coordinate the IT support team to deliver exceptional technical support across all organizational levels, ensuring quick resolution of issues related…
    • Demonstrated experience leading managers, supervisors and large teams.
    • Maintain high standards of customer service, store cleanliness, organization and overall…
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    • Conduct training and development programs for support services staff.
    • Manage budgets and resources for support services, ensuring cost-effective operations.
    • Lead the daily operation of all field support reps including installs, service calls, and maintenance.
    • Lead the day-to-day operation of our field support team…
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    • The International Service Manager is responsible for overseeing and coordinating service, maintenance, and/or repair calls or support across multiple regions…
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    • Excellent relationship-building and client service skills.
    • Lead and support a strong operations team across the region.
    • Health & Dental and Vision coverage.
    • Leads library systems, collections, and technical services to support efficient operations.
    • Prepare reports, statistical analysis, and budget-related…
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    • Handle customer and service complaints and issues related to service work.
    • Crown Lift Trucks Canada operates eight full-service branches in both Ontario and…
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    • 3-5 years’ experience as a retail manager.
    • Set high expectations for excellent customer service and hold the store team members accountable to the measurable…
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    • Conduct training and development programs for support services staff.
    • Manage budgets and resources for support services, ensuring cost-effective operations.
    • Consulting could include sales support, new product configuration support, client onboarding, training and any other client JAD discussions.
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    • Your primary role will be to support the Store Manager in the daily operations of the store.
    • Support the Store Manager in supervising the sales team (6 sales…
    • Your expert knowledge of retail operations makes you the go-to person for customers and staff alike.
    • Lead, manage and provide direction to all team members.
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Job Post Details

IT Support Manager - job post

Olympian Finances
Toronto, ON M4P 1E4•Hybrid work
From $94,000 a year - Permanent, Full-time, Apprenticeship

Job details

Pay

  • From $94,000 a year

Job type

  • Apprenticeship
  • Permanent
  • Full-time

Location

Toronto, ON M4P 1E4•Hybrid work

Benefits

Pulled from the full job description

  • Tuition reimbursement
  • Employee stock purchase plan
  • Paid time off
  • Vision care
  • Dental care
  • Stock options
  • Life insurance

Full job description

Overview

Join our dynamic team as an IT Support Manager, where you'll lead the charge in maintaining and enhancing our IT infrastructure to ensure seamless operations across the organization. This pivotal role combines technical expertise with leadership, empowering you to oversee system administration, network security, and application development initiatives. As an energetic and proactive leader, you'll coordinate IT projects, manage vendor relationships, and champion innovative solutions that drive efficiency and security. Your passion for technology and problem-solving will help us deliver exceptional support to our users while fostering a secure and resilient IT environment.

Responsibilities

  • Lead and coordinate the IT support team to deliver exceptional technical support across all organizational levels, ensuring quick resolution of issues related to hardware, software, networks, and applications.
  • Oversee system administration tasks including managing Windows Server environments, VMware vSphere virtualization platforms, Linux systems, and cloud services such as AWS and Azure.
  • Develop and implement robust security protocols focusing on information security, network security, PCI compliance, firewall management, VPN configurations, and disaster recovery planning.
  • Manage IT projects utilizing tools like Microsoft Project and Jira, ensuring timely delivery within scope and budget while adhering to SDLC (Software Development Life Cycle) best practices.
  • Collaborate with cross-functional teams on application development using technologies such as.NET, C#, JavaScript, Python, SQL (including Microsoft SQL Server and Oracle), HTML, APIs, and CI/CD pipelines for continuous integration and deployment.
  • Maintain network infrastructure including Cisco routers, TCP/IP configurations, TCP/UDP protocols, WAN connections, DHCP/DNS services, VPNs, and firewall settings to ensure optimal performance.
  • Foster vendor relationships for hardware procurement, software licensing, cloud services management (Azure), virtualization solutions (Citrix), SAN storage systems, SolarWinds monitoring tools, SCCM for endpoint management, and other technology partnerships.

Qualifications

  • Proven experience in IT support management or systems engineering roles with a strong background in system administration across Windows Server environments and Linux platforms.
  • Extensive knowledge of virtualization technologies such as VMware vSphere and Citrix; experience with containerization tools like Docker is a plus.
  • Hands-on expertise in cloud computing platforms including AWS and Azure; familiarity with DevOps practices using CI/CD pipelines is highly desirable.
  • Strong understanding of network security principles including firewall management, VPN setup, TCP/IP protocols, Cisco networking equipment, SAN storage solutions, and disaster recovery strategies.
  • Proficiency in programming languages such as C#, Python, JavaScript; experience with database management systems like Microsoft SQL Server and Oracle is essential.
  • Ability to lead projects utilizing Agile methodologies; excellent communication skills for stakeholder engagement; demonstrated leadership in managing technical teams.
  • Relevant certifications such as CISSP or CompTIA Security+, VMware Certified Professional (VCP), Microsoft Certified: Azure Solutions Architect Expert or similar credentials are preferred.

Join us to lead innovative IT initiatives that empower our organization! Your expertise will be instrumental in creating a secure, efficient digital environment where technology drives success at every level.

Pay: From $94,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Dental care
  • Disability insurance
  • Discounted or free food
  • Employee stock purchase plan
  • Extended health care
  • Flexible schedule
  • Life insurance
  • On-site gym
  • On-site parking
  • Paid time off
  • RRSP match
  • Stock options
  • Tuition reimbursement
  • Vision care
  • Wellness program
  • Work from home

Work Location: Hybrid remote in Toronto, ON M4P 1E4

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