Support Service Manager jobs

Yee Hong Centre for Geriatric Care (Yee Hong) is a recognized leader in senior care, dedicated to providing exceptional, culturally inclusive services that enhance the well-being of older adults. With a strong reputation for excellence in long-term care, community programs, and aging-in-place initiatives, Yee Hong is committed to supporting seniors in living with dignity, independence, and the best possible quality of life. At the core of its mission is a focus on compassionate, person-centered care tailored to the unique needs of diverse communities.

Yee Hong is one of the foremost providers of culturally appropriate senior care in the country, delivering high-quality resident experience and care to Chinese and other Asian seniors since 1994. The organization operates 805 long-term care beds and 308 seniors’ apartment units, with an additional 224 long-term care beds opening in a new home by June 2026. In addition, Yee Hong offers four campuses of managed care, a hospice residence, and a wide range of community-based senior and caregiver support services. Through this comprehensive network, the organization serves more than 15,000 individuals annually across the Greater Toronto Area.

Program Coordinator, Home Support Services (Part-Time)

The incumbent is responsible to the Program Manager/Assistant Director of Home Support Services, for the overall day to day coordination of Support Services to the community

Responsibilities:

• Coordinates the delivery of appropriate home support services to enable clients to age in place
• Coordinates meal and transportation services for clients
• Provides timely and professional client intervention to clients and family
• Monitors overall health status and keeps up-to-date health records of clients
• Coaches, develops and evaluates staff to ensure they meet their required performance standard. Accurately schedules staff resources in accordance with clients' needs as reflected in the care plan
• Ensures implementation of risk management policy and safe environment for clients and staff
• In consultation with the Manager, develops and updates policies, procedures for the program
• Coordinates the optimal deployment of volunteers for the program and provides effective guidance, training and support to the volunteers
• Maintains up to date and accurate files, records and statistics on the program
• Ensures efficient and responsible use of resources and maintains accurate record of fees and expenditures
• Provides emergency response to emergency calls from staff and clients
• Effectively promotes the home support services to clients of the building/neighbourhood
• Keeps up-to-date with developments and best practices in the field
• Other duties as assigned

Qualifications:

• Bachelor's degree in social services, health care, activation, or equivalent
• Minimum 2 years experience in social services or health care, supervisory experience an asset
• Knowledge and experience in working with seniors
• Computer proficiency, with knowledge of assessment software, AlayaCare, and Microsoft Office Solutions
• Current CPR Certificate required
• Satisfactory Police Reference Check (with vulnerable sector screen) result
• Language Requirement: Ability to communicate in English and Chinese

Physical Demands/ Working Condition:

• Occasional travel
• Use of own vehicle

#INDSV

Please apply before:

2026-10-24

Salary Range:

$34.28 - $40.32

INTERNAL APPLICANTS: PLEASE APPLY THROUGH THE JOBS HUB

Our people are our greatest strength and the core of our success. We invest in our employees' wellbeing and support their ongoing learning and development. We offer:

• Competitive total compensation package

• Multi-employer pension plan

• Professional development opportunities

• Ongoing learning and development

• Employee education assistance program

• Award winning corporate culture

• Safe, inclusive and supportive work environment

Yee Hong is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the bona-fide requirements for the open position. If contacted for this employment opportunity, please advise if you require any accommodation.

Successful applicants must provide a recent satisfactory vulnerable sector police reference check and medical clearance certificate.

Our hiring process involves the use of Artificial Intelligence (AI) to assist with screening of the applicants’ resume.

This job is posted to fill an existing vacancy.