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    • Receives support tickets, responds to clients support needs, and schedules calls to techs.
    • IT support: 2 years (required).
    • Creates and sends reports to clients.
    • This role will bridge the gap between day-to-day user support and foundational infrastructure management.
    • The IT Support Specialist will handle everything from…
    • Supervise and support junior IT support staff through coaching, scheduling, and ticket coordination.
    • This is a working leadership role where you’ll provide…
    • O Maintenir une bonne relation d’affaire avec nos fournisseurs informatiques externes.
    • O Déternir au moins 2 ans d’expérience en tant que technicien…
    • IT support: 2 years (preferred).
    • Coordinate with other team members to continuously improve support processes and service delivery.
    • Diplôme en technologies de l’information, informatique ou génie informatique.
    • Offrir un support technique aux utilisateurs et résoudre les incidents.
    • End-User Support & Maintenance: Provide direct technical support and troubleshooting to internal staff for hardware, software, and networking issues,…
    • Proven experience in IT support or desktop support roles, at least 2 years in a technical support capacity, as a primary job function.
    • Fournir un support de 1ère ligne aux usagers.
    • Fournir le support adéquat aux chargés de projets dans les aspects technologiques des projets.
    • Is an asset, able to support system integration troubleshooting.
    • Manage the IT helpdesk ticketing system by triaging, prioritizing, and resolving support…
    • Experience providing end-user support, service desk support, branch support, desktop support, or technology-related customer service.
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    • Compugen est le plus grand allié technologique privé au Canada.
    • This is a junior learning and support role.
    • Maintain professional and helpful communication with users throughout the support process.
    • Analyser les besoins d’affaires et proposer des solutions TI adaptées.
    • Collaborer avec les équipes métiers (finance, opérations, RH, etc.).
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    • 4+ years of experience in IT support, systems support, or IT operations.
    • Provide white-glove support to leadership and operational teams.
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Career Resources:

Help Desk Technician
Simply Computing
·
3.3
1690 W Broadway, Vancouver, BC V6J 1X6
$45,000–$50,000 a year
Permanent, Full-time
Apply now

Job details

Here’s how the job details align with your profile.

Pay

$45,000–$50,000 a year

Job type

Permanent
Full-time

Benefits

Pulled from the full job description
Tuition reimbursement
Paid time off
Vision care
Dental care
Life insurance
Employee assistance program
Disability insurance

Full job description

In Search of our next Business Team Helpdesk Champion!

Are you passionate about Apple products?

Do you enjoy helping people with technology?

Do you take pride in keeping accurate records?

Would you like to join a great team?

If this sounds like you, read on….

Job Summary

· Receives support tickets, responds to clients support needs, and schedules calls to techs

· Provides troubleshooting and resolution for hardware and software, both onsite or remotely

· Performs hardware and systems installations for new and existing clients

· Prepares and schedules routine reviews with clients, and ascertains current and future needs

· Creates and sends reports to clients

· Manages voice mail messages, returning calls or forwarding to appropriate person

· Assists sales and technical team with research and quotes for projects and special orders

· Maintains and reports activities in CRM

· Assists sales representatives with selection, ordering, tracking shipments, and invoicing

Working Conditions

· Office environment at Simply Computing Business' office in Vancouver

· Working hours are Monday to Friday, but may need to be available Saturdays occasionally

· This position requires periods of sitting, standing, walking, and lifting up to 20kg

Qualifications

· Excellent organization and time management skills

· Good knowledge of Apple and PC computer products: Apple OS, Windows, Linux knowledge an asset

· Basic computer troubleshooting skills

· Fluent in English, a second language is an asset

· Open minded and willing to learn

· High school completion

Benefits

· Employee discounts

· Subsidized health benefits

· Paid training

· Happy working environment

Expected start date: Immediate

Job Types: Full-time, Permanent

Salary: $45,000-$50,000 per year

Further details will be provided in your interview.

Share your passion and experience, help inspire others to do their best. Explore, learn, and feel the satisfaction of making a difference.

Whether you’re still in university or college, recently graduated, or a seasoned professional, you’ll find opportunities here that will help you grow. After all, this company was founded by four high school teachers, and lifelong learning is in our DNA.

Simply Computing Business celebrates diversity and inclusion. We strive to create a safe and welcoming environment for everyone. Being unique is powerful, and we are committed to building a team that is inclusive. Supporting a team that includes a variety of backgrounds and viewpoints makes us stronger. We value creative solutions to problem solving and aim to learn, grow, and improve ourselves.

We thank all those who have applied, however only the candidates selected will be contacted.

Job Types: Full-time, Permanent

Pay: $45,000.00-$50,000.00 per year

Benefits:

  • Casual dress
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Life insurance
  • Paid time off
  • Store discount
  • Tuition reimbursement
  • Vision care

Application question(s):

  • Rate your knowledge of Mac and Apple products on a scale of 1 to 10.
  • Rate your familiarity with Windows operating systems and troubleshooting software-related issues.
  • How many years of experience do you have in a help desk or customer support role?

Experience:

  • IT support: 2 years (required)

Work Location: In person

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