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Support Help Desk jobs in Vancouver, BC

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    • 2-4 years of experience in IT service desk, help desk or end user technical support.
    • As an IT Specialist I, you will be responsible for providing IT service…
    • View all True Environmental jobs - Vancouver jobs - Helpdesk Specialist jobs in Vancouver, BC
    • Salary Search: IT Help Desk Specialist salaries in Vancouver, BC
    • Experience with implementing and support of AWS and/or an Azure environment.
    • Handling level 2-3 support cases, working directly with Imperva customers, partners…
    • This role will bridge the gap between day-to-day user support and foundational infrastructure management.
    • The IT Support Specialist will handle everything from…
    • Performs technical support for data centre and cloud hosting & storage systems in projects and other initiatives.
    • 1-3 years Desktop support experience.
    • Ability to communicate and provide support to customers on a timely and professional manner.
    • 2 or more years of experience in a technical support, product support, or technical account management role supporting security, database, or enterprise…
    • Provide field support (including maintenance calls, customer support request, etc.).
    • To help the timely dispatching of Aircraft with high level of IFEC system…
    • Create outstanding reports to help us understand the current state of finance.
    • Document support tickets, technical procedures, and solutions to improve…
    • I would need support or training.
    • Occasional bench testing or field support may be required.
    • Contribute to improving internal technical-support processes and…
    • Manage daily store operations and maintain excellent customer service.
    • Recommend computers, components, and accessories based on customer needs and budget.
    • Provide technical support to our employees, both onsite and remotely.
    • Minimum of 2 years of experience in technical support.
    • Deploy new devices and software.
    • This customer-facing role delivers Level 1 (L1) support: creating and triaging support tickets, guiding customers through basic troubleshooting, confirming that…
    • Support training sessions to help employees effectively use business systems.
    • Help build and maintain basic reports and dashboards to support team operations.
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    • 2+ years of software development, or 2+ years of technical support experience.
    • The ITS Support Eng I (OMC) will work closely with both internal customers, on-…
    • Experience driving projects to improve support-related processes and technical support.
    • 5+ years of direct customer engagement, with a focus on support to…
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Job Post Details

IT Help Desk Specialist
True Environmental
Vancouver, BC
$50,000–$83,000 a year
Full-time
Apply on company site

Job details

$50,000–$83,000 a year
Full-time
Vancouver, BC

Full job description

True Environmental and its partner firms, have united their strengths to establish the nation's premier environmental and engineering services consulting firm. This powerhouse organization offers an extensive range of services aimed at revolutionizing the built environment and preserving the natural one. Its diverse expertise encompasses environmental remediation, urban planning, engineering iconic coastal and marine structures, developing sustainable energy sources, and pioneering resource extraction methods. With a workforce of over 700 dedicated professionals, including environmental experts, engineers, technicians, scientists, planners, surveyors, and construction management professionals, this dynamic organization operates in more than 20 offices across the U.S and Canada. Explore further at True-Environmental.com to discover the full scope of our capabilities.

IT Service Desk Specialist I
Vancouver, BC; Saskatoon, SK; Whitehorse, YT; Ventura, CA; San Luis Obispo, CA | Regular Full-Time
As an IT Specialist I, you will be responsible for providing IT service desk and end user support to the business. This role focuses on resolving technical issues, managing support requests, and ensuring employees have the tools and systems they need to work effectively.

About the Role

  • Provide first-line IT service desk support to employees via ticketing system, phone, email and in person, logging, prioritizing and resolving incidents and service requests
  • Troubleshoot and resolve hardware, software, network access and user account issues, escalating complex problems to senior IT staff as required
  • Proficiency in Microsoft Office Suite, Microsoft 365, Active Directory, Azure, Windows operating systems, mobile device management, and ticketing or service management tools
  • Identify recurring issues and opportunities to improve support processes and implement best practices
  • Maintain IT asset inventory to ensure adequate equipment stock for new hires, and keep ticket records and knowledge base documentation to track service metrics
  • Ensure adherence to company policies, IT security practices, regulatory requirements, and industry standards
  • All other duties as required

About You

Education

  • Diploma or Bachelor’s Degree in Information Technology or equivalent

Experience

  • 2-4 years of experience in IT service desk, help desk or end user technical support
  • Strong troubleshooting and time-management skills to handle multiple support requests and deadlines
  • Proficiency in Microsoft Office Suite, Microsoft 365, Azure, Windows operating systems and ticketing or service management tools
  • Ability to prioritize tasks effectively and work independently or as part of a team
  • Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders at all levels
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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