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    • Oversee the full account lifecycle, including billing support, troubleshooting service issues, and ensuring compliance with operational standards.
    • Support customers through the full enrollment process, ensuring a smooth and positive experience from initial contact to activation.
    • Provide ongoing account support by addressing client inquiries, offering solution updates, and strengthening customer relationships.
  • View similar jobs with this employer
    • Completing wireless activations, upgrades, and in-home services with precision and efficiency.
    • As a high-performing member of our wireless sales team, you’ll…
    • Up to 6% in Pension Matching Contributions, effective 60 days from benefits activation;
    • Provide qualified support services for assigned customer group and sales…
    • Work with internal teams to leverage activations in support of broader integrated marketing campaigns.
    • Develop contingency plans and backup strategies for event…
    • Participate in restaurant launches, events, activations, and collaborations.
    • From creative social media campaigns to innovative customer engagement strategies,…
    • In this role, you will engage directly with residential customers to understand their needs, present communication and connectivity service options, and guide…
    • Collaborate with sales teams on in-store activations, retail promotions, and trade programs that remain compliant with cannabis regulations.
    • The position supports the execution of sponsorship and partnership benefits, including ticket fulfillment, on-site activations, and other contractual…
    • Commercial & Trade Strategy Deployment: Translates brand and commercial strategy into effective trade activation plans across channels, ensuring in‑market…
    • Willingness to travel occasionally to support customer meetings, planning, or business reviews.
    • Proven ability to build polished, executive-level presentations…
    • Experience leading and delivering integrated marketing and brand-building initiatives across multiple channels (digital and offline), including content…
    • Training, sales tools, and marketing support to help you win.
    • We help businesses win attention and customers through high-trust audio, community storytelling,…
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    • Wireless Sales Associate (Full Time).
    • Competitive base salary (hourly) plus commissions.
    • Employee discounts on products offered by our clients.
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Job Post Details

Client Account Associate - job post

Confidential
St. John's, NL
$48,000–$55,000 a year - Full-time

Job details

Pay

  • $48,000–$55,000 a year

Job type

  • Full-time

Location

St. John's, NL

Benefits

Pulled from the full job description

  • Vision care
  • Dental care
  • Life insurance
  • Company events
  • On-site parking

Full job description

Our company is hiring a fulltime Client Account Associate to help the backbone of modern home life. The Client Account Associate helps households bundle services for whole‑home coverage, add a reliable home phone for power outages, and sync wireless lines so everyone’s covered.

As a Client Account Associate, you are the bridge between clients technology and the people who use it. We'll give you the technical foundation on wireless, internet, TV, and home phone. The Client Account Associate builds trust, guiding clients with conversations that assure them they've made the right sales choice—and have a supportive partner for any future questions.

Key Responsibilities of the Client Account Associate

  • Engage with potential clients in face to face settings, managing inquiries, service activations, upgrades, and account updates across wireless, internet, TV, and home phone.
  • Conduct consultative assessments to identify household needs and recommend bundled solutions that maximize value and reliability.
  • Oversee the full account lifecycle, including billing support, troubleshooting service issues, and ensuring compliance with operational standards.
  • Strengthen client loyalty by maintaining proactive communication, coordinating follow‑ups, and reinforcing long‑term retention strategies.
  • Partner with internal teams to ensure seamless service delivery and resolve escalated concerns with efficiency and professionalism.
  • Document and track client interactions, feedback, and retention metrics using CRM platforms and reporting tools to support performance analysis.

What We’re Looking For in a Client Account Associate

  • Experience in client support, account management, or sales, with a preference for telecommunications or subscription‑based industries.
  • Strong communication skills with the ability to simplify residential services and present bundled solutions clearly.
  • Highly organized and detail‑oriented, capable of managing multiple accounts, service requests, and priorities in fast‑paced environments.
  • Proficiency in CRM platforms, reporting tools, and digital systems to track accounts, document interactions, and ensure compliance with company standards.

Job Type: Full-time

Pay: $48,000.00-$55,000.00 per year

Benefits:

  • Company events
  • Dental care
  • Life insurance
  • On-site parking
  • Vision care

Work Location: In person

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