Sunnybrook Medical jobs in Toronto, ON

Department of Ophthalmology

Sunnybrook Health Sciences Centre

Job Type: Full-Time
Location: Toronto, Ontario
Reports To: Clinic Manager / Physicians

Position Overview

The Department of Ophthalmology at Sunnybrook Health Sciences Centre is seeking a reliable and patient-focused Patient Services Coordinator to support both front desk reception and surgical booking coordination within a busy outpatient clinic.

This role is a key point of contact for patients and plays an essential part in ensuring a smooth and organized clinical experience. The successful candidate will manage patient flow, coordinate surgical scheduling, and provide clear communication to patients throughout their care journey.

Key Responsibilities

Front Desk & Patient Reception

• Greet and check in patients in a professional and welcoming manner
• Manage clinic flow, including patient registration, appointment confirmation, and waitlist coordination
• Answer phone calls and respond to inquiries in a timely and courteous manner
• Ensure accurate collection and entry of patient information

Surgical Booking Coordination

• Schedule surgical procedures in alignment with physician availability and hospital resources
• Coordinate pre-operative testing, imaging, and follow-up appointments
• Provide patients with clear instructions regarding upcoming procedures
• Ensure all bookings and documentation are accurate and complete

Patient Communication

• Act as a primary point of contact for patient questions related to appointments and procedures
• Provide clear, concise, and professional communication in person, by phone, and via email
• Support patients in navigating their care pathway within the clinic

Administrative Support

• Maintain accurate records within EMR and scheduling systems
• Prepare and send patient correspondence (appointment confirmations, instructions, forms)
• Ensure required documentation and consents are completed appropriately

Team Collaboration

• Work closely with physicians, technicians, and administrative staff
• Support overall clinic operations and help maintain an efficient workflow
• Identify and proactively address scheduling or patient flow issues

Qualifications

• Experience in a medical clinic or hospital setting required
• Excellent interpersonal and communication skills
• Prior ophthalmology (specifically Retina) or surgical booking experience is an asset
• Strong organizational skills and attention to detail
• Ability to manage multiple tasks in a fast-paced environment
• Proficiency with EMR systems and standard office software

Ideal Candidate

• Professional, dependable, and patient-centered
• Comfortable in a high-volume, front-facing role
• Calm under pressure with strong problem-solving skills
• Team-oriented with a positive and proactive approach

Working Environment

• Busy outpatient ophthalmology clinic within a tertiary care hospital
• High level of patient interaction (in person, phone, and electronic communication)
• Collaborative and supportive team setting

Why Join Us

Sunnybrook Health Sciences Centre is a leading academic hospital affiliated with the University of Toronto, known for excellence in patient care.

This role offers the opportunity to be part of a dedicated clinical team and contribute meaningfully to the patient experience in a high-volume specialty clinic.

Work Location: In person