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Staff Support Service jobs in Edmonton, AB

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    • Supervise staff, service providers and contractors to oversee the quality of work performed.
    • Assist and support other Resident Managers as required.
    • Promote the benefits and available employment support services to potential employers.
    • Avoid speaking about staff with other staff and maintain confidentiality…
    • In-depth understanding of community resources and supports related to health, mental health, addictions, legal services, income supports, housing, and family…
    • Hands‑on leadership style with the ability to coach and support staff at all levels.
    • Based out of the Edmonton South CRC, this role will oversee operational…
    • The role supports ongoing mentoring and coaching of staff.
    • The Education Coordinator role is a key clinical support resource for all levels of frontline staff…
    • Customer-service oriented with a respectful and professional demeanor.
    • Interact respectfully and professionally with residents, staff, and visitors at all times…
    • Provide technical support to design staff to enable them in making responsible, timely, and professional decisions.
    • Respond to Councillor and Public inquiries.
    • 3+ years of supervisory experience in social services or a related setting.
    • Promote collaboration and a strong team culture through recruitment, onboarding,…
    • 3+ years of experience working in customer service.
    • Handle day to day customer complaints, warranty or service issues.
    • Staff Training and Onboarding Duties*.
    • Manage and support teaching staff and promote their professional development.
    • Manage and coordinate curricula with staff that complies with Alberta Children…
    • Coordinate access to healthcare services, community resources, and referrals while advocating for women to support health stabilization and pathways to housing.
    • A collaborative approach and a commitment to delivering outstanding customer service.
    • Maintain current knowledge of client expectations, service standards, and…
    • Deliver excellent customer service while showcasing TTI’s products.
    • Experience in retail sales, field sales and/or customer service.
    • Shipment Coordination: Coordinate courier pickups, deliveries, and interbranch transfers to support efficient parts distribution and customer service.
    • Interacts with support staff and the public at large.
    • Follow daily routines including staff and resident chores.
    • Human services: 2 years (preferred).
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Resident Manager
Mainstreet Equity Corp
·
1.8
10538 115th Street NW, Edmonton, AB T5H 3K6
Permanent, Full-time
Apply now

Job details

Here’s how the job details align with your profile.

Job type

Permanent
Full-time

Shift and schedule

Weekends as needed

Benefits

Pulled from the full job description
Vision care
Dental care
Life insurance

Full job description

Position: Resident Manager
Location: Edmonton, AB
Type: Full-time, Permanent, Live on site
Salary & Bonuses: Monthly Base Salary + Collection Bonus + Leasing Bonus

Other Benefits & Allowances:
  • 50% Rent Discount
  • Company Paid Dental, Health, Vision and wellness benefits (including family)
-Group Benefits- AD&D, Short- & Long-Term Disabilities, Life insurance (including family)
  • Car Allowance
  • Opportunity for Advancement

The Company
Mainstreet Equity Corporation is a distinguished real estate company that is publicly traded on Toronto Stock Exchange (TSX). Its business focus is on acquisition & upgrading of residential properties and managing its own portfolio of over 19,000 residential apartments in four provinces across Canada.

Position Summary
We are hiring Live-In Resident Managers who will be responsible for the management of daily operations and administration of assigned location(s).


Business Development, Marketing & Customer Service:

  • Generates new business, set up appointments and conduct unit showings with prospective tenants.
  • Negotiate or approve rental or lease of various properties in a portfolio on behalf of the company and ensure that terms of lease agreement are met.
  • Post rental ads to attract new tenants.
  • Answer current and/or prospective tenant inquiries.
  • Ensure that residents’ issues and service requests are addressed within 24 hours.
  • Meet and interact with tenants in a friendly and professional manner.


Property Repair & Maintenance:

  • Coordinate with regional manager and maintenance staff to implement effective capital improvement plans.
  • Co-ordinate and monitor progress of repairs, maintenance and renovations carried out on buildings.
  • Manage tenant maintenance requests including proper follow up to ensure satisfaction and timely completion.
  • Ensure upkeep and regular maintenance of firefighting and security equipment and systems.
  • Inspection of buildings and vacant suites to report on any deficiencies and maintenance requests.

Upkeep & Area Maintenance:

  • Manage and schedule staff required for area maintenance, cleaning, garbage removal, landscaping etc.
  • Ensure snow and ice removal, salting of entrances, walkways, rooftop accesses etc.
  • Schedule all cleaning and repair of turnover suites.
  • Ensure handling and disposal of garbage and recycling bins.
  • Ensure general maintenance of underground garage and parking levels, service rooms, foyers, patios and rooftops.
  • Ensure watering of gardens and lawns.
  • Ensure vacuuming, sweeping and mopping of carpeted or tiled common areas.
  • Ensure general maintenance of common areas (lobbies, elevators, hallways, stairwells, windows etc.) and amenity areas (laundry rooms, recreation rooms etc).
  • Ensure dusting and cleaning of garbage chutes, garbage rooms, walls floors and recycling rooms.

Administrative Duties:

  • Ensure timely collection and deposits of rental payments and administer damage deposits.
  • Utilize Yardi system to record transactions and run various operational reports.
  • Receive supplies and sending paperwork to the head office.
  • Assist and support other Resident Managers as required.

Other Duties

  • Attend training and meeting with head office work with utility companies, phone companies and contractors for entering the properties for their work.
  • Supervise staff, service providers and contractors to oversee the quality of work performed.
  • Perform other duties as assigned by the senior management.
Qualifications
  • Experience in property management/sales/hospitality management
  • Prior residential property management experience will be an asset
  • Should have knowledge of Microsoft Office Suite and Outlook
  • Must possess a valid driver's license and a reliable vehicle
  • Must successfully complete a security clearance
  • Flexibility to work 10 am to 7 pm, 5 days a week, may include weekends
  • Must be available to work on the first and last day of every month
  • Must be available to live on-site

We thank all applicants; however, only shortlisted candidates will be contacted.
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