Sports Facility Operations Manager jobs

POSITION SUMMARY

As the Facility Manager, you will play a key leadership role in driving the success of our facility. Reporting directly to the Canada Director, you will oversee day-to-day operations, manage and support staff, and ensure an outstanding customer experience. You will be responsible for building and maintaining strong partnerships, implementing organizational standards and processes, and fostering a positive, high-performing work environment. Acting as the main point of contact for both internal teams and external stakeholders, you will contribute to the growth and success of the center while aligning with the company’s overall vision and goals.

KEY RESPONSIBILITIES

• Identify staffing needs; recruit, train, lead, and evaluate the center’s team while ensuring compliance with organizational standards and procedures.
• Oversee onboarding and training of assigned staff.
• Manage employee schedules based on role-specific and operational requirements.
• Supervise the center’s internship program.
• Collaborate with the Canada Director to implement team-building and staff engagement activities.
• Plan annual budgets, prepare and update financial reports.
• Monitor bank accounts and ensure timely payment of suppliers.
• Oversee the center’s general accounting and approve staff-related expenses.
• Work closely with the Canada Director to develop, implement, and monitor commercial and marketing strategies.
• Manage and execute customer communications across designated channels.
• Create, update, and launch center products and service offerings within established timelines.
• Supervise and coordinate center activities, including internal leagues, events, kids’ programs (such as the Socceroof Academy), and food & beverage services.
• Build and maintain strong relationships with customers, partners, suppliers, and other Socceroof network stakeholders.
• Represent Socceroof at external events.
• Stay informed about the soccer market in Toronto and Ontario, providing recommendations to enhance Socceroof’s service offering.
• Manage and optimize the center’s budget to ensure profitability and cost control.
• Ensure safety, cleanliness, and maintenance of all facilities and equipment.
• Handle customer feedback and complaints, providing effective solutions.
• Analyze the center’s performance indicators, identifying strengths and areas for improvement.
• Ensure the center’s compliance with legal and regulatory requirements.

Professional Skills

• Ability to build and maintain productive and harmonious interpersonal relationships
• Strong sense of autonomy and initiative
• Adaptability and solution-oriented mindset
• Strategic thinking with the ability to take a broad, long-term perspective on decision-making impacts
• Knowledge of customer service and personalized service delivery
• Commitment to quality and continuous improvement
• Versatility and flexibility in handling diverse responsibilities
• Strong attention to detail and rigor in execution
• Creativity combined with advanced analytical skills
• Personal integrity and leading by example
• Ability to manage stress and maintain personal well-being while balancing professional and personal responsibilities

JOB REQUIREMENTS

• Minimum of three (2) years of relevant experience in a similar role
• Strong knowledge of soccer operations and environment
• In-depth understanding of customer experience standards
• Excellent command of both French and English, spoken and written
• Proficiency in Microsoft Office Suite
• Knowledge of the soccer market in Toronto and/or Ontario (an asset)

WORKING CONDITIONS

• Full-time position (40 hours per week)
• Compensation based on experience and in line with Socceroof’s management salary scale
• On-site position
• Flexible work schedule (daytime and/or evenings)

Job Types: Full-time, Permanent

Benefits:

• Extended health care

Experience:

• Management: 2 years (required)
• Retail management: 1 year (required)

Language:

• Anglais (required)
• French (preferred)

Licence/Certification:

• Working visa valid (required)

Work Location: In person