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Spa jobs in Edmonton, AB

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    • The Front Office Supervisor is a key member of the Front Desk/Guest Services team, assisting in managing and overseeing operations to ensure exceptional service…
    • Client Onboarding* Welcome new clients, collect photos and business details, walk them through payment setup (systems like PayPal), share contracts and pricing…
    • Oversee daily spa operations, ensuring departments work together efficiently and consistently.
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    • Basic manicures and pedicures, including gel polish application.
    • An esthetics diploma is required.
    • Starting part-time, with the opportunity to grow into full-…
    • A commitment to learning and building lasting client relationships.
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    • Warm atmosphere with a team of spa professionals.
    • A high volume of loyal clients.
    • Competitive wages and Benefits Package.
    • Job Types: Full-time, Part-time.
    • Serve as the primary point of contact for clients, providing exceptional customer service and support throughout their journey with our platform.
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    • Our treatment approach is based on western empirical evidence and current scientific principles on neuro-musculoskeletal care.
    • You will guide guests toward wellness by confidently recommending Massage Packages and Memberships that support their goals.
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    • We offer a competitive commission structure based on experience.
    • Conduct thorough client assessments to develop personalized treatment plans.
    • Prior experience in a wellness or spa setting is preferred but not mandatory; training will be provided if necessary.
    • Job Types: Full-time, Part-time.
    • Employee wellness perks and discounts (including IV therapy & massage).
    • Address client concerns professionally and escalate when necessary.
    • Housekeeping & closing: laundry, general housekeeping, cleaning, perform daily closing.
    • Retail Advocacy: Enhance the client’s journey by educating them on…
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Job Post Details

Front Office Supervisor
Post Hotel & Spa
·
2.6
Alberta
$22 an hour
Full-time
Apply now

Job details

$22 an hour
Full-time
Alberta

Full job description

Position: Front Office Supervisor
Department: Front Desk
Report to: Front Office Manager
Hours: As required

Position Overview:
The Front Office Supervisor is a key member of the Front Desk/Guest Services team, assisting in managing and overseeing operations to ensure exceptional service standards. This role involves leading and supporting Front Office Agents, ensuring efficient front desk operations, and maintaining the highest levels of guest satisfaction. The Front Office Supervisor aids the Front Office Manager in managing guest concerns, administrative tasks, and overall Front Desk operations.

Duties and Responsibilities:
  • Ensure that the daily operations of the Front Desk are carried out efficiently and according to hotel policies.
  • Greet all guests in a friendly manner at all times.
  • Support the Front Desk team in handling guest issues and complaints.
  • Provide regular feedback on team performance to the Front Office Manager.
  • Assist with the initial and ongoing training of Front Office Agents to help them achieve a high quality of service.
  • Maintain thorough and up to date knowledge of the property, local area, room rates and packages.
  • Respond to reservation enquiries, providing guests with up-to-date information on our rates, special offers and packages.
  • Book room reservations, both over the phone and at the Front Desk.
  • Provide coverage for all Front Desk shifts as required, including Night Audit
  • Prepare for Group, Media and FIT arrivals, coordinating with the F&B and Conference departments.
  • Ensure that the Front Office filing systems and tracking sheets are kept organized and up to date.
  • Organize rooming lists for tour groups, weddings and corporate functions.
  • Set up all the billing and packages for groups and weddings.
  • Complete all Opera system duties.
  • Other duties as required.

Qualifications
  • Previous Front Desk experience is required.
  • Extensive Opera PMS experience required.
  • Positive attitude and a passion for customer service.
  • Previous leadership or supervisory experience is an asset.
  • Able to work under pressure and think on your feet to solve problems.
  • Organized with strong attention to detail.
  • A team player who can support and motivate others to succeed.
  • Must have the ability to work independently and remain calm in the event of emergency situations arise.
  • Physical requirements include the ability to endure long periods of standing, sitting, bending, and lifting (up to 50 pounds may be required)

Work Location: In person

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