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Job Post Details

On-site Desktop Support Technician - job post

Buchanan Technologies
3.3 out of 5 stars
Waterloo, ON•Hybrid work
$22–$25 an hour - Permanent, Full-time

Job details

Pay

  • $22–$25 an hour

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Weekends as needed

Location

Waterloo, ON•Hybrid work

Benefits

Pulled from the full job description

  • Vision care
  • Dental care
  • Life insurance
  • Employee assistance program
  • Disability insurance
  • RRSP match
  • Extended health care

Full job description

Service Desk / Onsite Desktop Support Technician

Location: Waterloo, Kitchener, or Cambridge, Ontario
Work Type: Hybrid — work from home plus onsite client support
Employment Type: Full-Time
Scheduling: 1–2 days (Tuesdays and Thursdays) per week On-site in Waterloo, For other days it will be remote shift in Evening. Weekend coverage required.

Role Summary

Buchanan Technologies is seeking a Service Desk / Onsite Desktop Support Technician to support our internal service desk team while also providing onsite desktop support for our client.

The ideal candidate will be a service desk technician, comfortable working independently in a client-facing onsite environment. Strong communication, professionalism, and the ability to explain technical issues to non-technical users are critical for success in this role.

Key Responsibilities

  • Provide onsite desktop support 1–2 days per week.
  • Support end users with hardware, software, peripheral, and connectivity issues.
  • Troubleshoot and replace peripherals including monitors, keyboards, mice, cables, and related equipment.
  • Assist with device provisioning, setup, and deployment.
  • Perform routine device patch compliance checks and remediation.
  • Install approved applications and support basic software troubleshooting.
  • Assist with vendor-related onsite activities as needed.
  • Support service desk tickets while working remotely.
  • Document tickets clearly and accurately.
  • Work independently onsite while receiving supervision from the Service Delivery Manager.
  • Deliver a positive, professional customer experience for client users.

Technical Skills

  • Desktop and service desk support
  • Windows support
  • Microsoft 365
  • Active Directory
  • VPN troubleshooting
  • Basic networking
  • Hardware and peripheral troubleshooting
  • Device provisioning and patching
  • File/print server support
  • Azure exposure
  • DUO or MFA support
  • RMM tools
  • QuickBooks support exposure preferred

Qualifications

  • 1–2+ years of desktop support, service desk, or onsite IT support experience.
  • Strong customer service and communication skills.
  • Ability to explain technical issues clearly to non-technical users.
  • Comfortable working independently as the sole onsite technician.
  • Strong ticket documentation habits.
  • Ability to work from home and travel onsite to Waterloo as scheduled.
  • Local to Waterloo, Kitchener, or Cambridge preferred.

Pay: $22.00-$25.00 per hour

Benefits:

  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • RRSP match
  • Vision care

Ability to commute/relocate:

  • Waterloo, ON: reliably commute or plan to relocate before starting work (preferred)

Experience:

  • Desktop support: 1 year (preferred)

Location:

  • Waterloo, ON (preferred)

Work Location: Hybrid remote in Waterloo, ON (Waterloo District)

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