Formateur / Formatrice

• Livrer les aspects clés du programme d’intégration des nouveaux employés (en ligne et en présentiel)
• Créer, exécuter et maintenir le programme de formation
• Démontrer l’excellence en formation et en conformité grâce à des mises à jour et rapports réguliers
• Collaborer avec les Managers régionaux pour s’assurer que la formation et le développement se déroulent efficacement et fournir feedback et coaching aux employés
• Travailler avec les Managers régionaux pour évaluer les besoins en formation régionale et exécuter le suivi de la performance des nouveaux employés
• Collaborer avec les partenaires du siège social sur les initiatives de formation à grande échelle
• Développer des stratégies de formation maximisant l’engagement, la rétention et l’adoption
• Intégrer des méthodologies de gestion du changement dans les stratégies de formation
• Soutenir et/ou diriger le processus de création et de livraison du contenu de formation
• Collaborer avec les parties prenantes pour assurer l’intégration de la formation dans les programmes pertinents
• Fournir des sessions de formation et de formation de formateurs pour les initiatives, programmes, produits et formations cycliques selon les besoins
• Voyager occasionnellement avec les employés pour formation et coaching sur le terrain
• Maintenir une connaissance opérationnelle des descriptions de poste pour tous les rôles terrain
• Évaluer et rendre compte des forces et opportunités de formation dans votre région
• Participer à la planification et à l’exécution des stratégies de formation
• Être un ambassadeur de notre marque, en donnant l’exemple en matière d’excellence en formation
• Fournir un feedback continu pour maximiser l’impact de la formation en magasin et des ressources disponibles

• Excellente connaissance des méthodes de formation et expertise en gestion du changement organisationnel
• Excellente connaissance des processus et techniques de vente
• Expérience dans l’industrie des services aux consommateurs (vente porte-à-porte un atout)
• Expérience dans l’animation de groupes en ligne avec outils d’engagement (sondages, gamification)
• Bonne maîtrise de Webex, MS Teams et autres plateformes de formation en ligne
• Maîtrise de Microsoft Word, Excel et PowerPoint
• Capacité à rédiger textes pédagogiques, scripts audio/vidéo
• Expérience en création de vidéos est un atout

• Capacité à captiver un auditoire et inspirer le changement (bilingue un atout)
• Baccalauréat dans un domaine connexe (éducation, développement organisationnel, RH, administration des affaires, communications, etc.) un atout
• 2+ ans d’expérience en formation, enseignement, coaching et/ou facilitation
• Capacité à développer des relations solides au sein d’une organisation diversifiée
• Grande attention aux détails et capacité à gérer plusieurs priorités simultanément
• Excellentes compétences organisationnelles et de planification
• Excellentes compétences en communication, écrite et orale (anglais, le bilingue est un atout)
• Forte adaptabilité et créativité
• Mentalité de croissance et excellence collaborative sur de courts délais
• Permis de conduire valide et capacité à voyager

• Salaire entre 62 000 $ et 75 000 $ avec bonus et avantages
• Vacances et jours de flexibilité supplémentaires
• Avantages sociaux complets
• Opportunités de formation et développement de carrière avec l’une des entreprises les mieux gérées du Canada
• Culture d’entreprise et environnement de travail favorable

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Trainer

It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights. And we’re on the lookout for talented people who share our vision and values and want to join us in this journey.

OSL (Outsourced Sales Leadership) was established in 2012 in Mississauga, Ontario, to provide clients with customized designed sales solutions in retail, direct sales, merchandising and customer acquisition.

The Company:

At OSL, our culture is our foundation. Passionate employees, great customer service and long-term relationships are all built upon that foundation. We value people, passion, honesty, respect, and integrity. Our Vision to be the premier sales organization in North America by 2025, enriching the lives of all people and the communities we live in. Our Values, Belonging, Collaboration, Responsibility, Passion, Over Achievement, Innovation

About the role:

The Trainer will be responsible in the facilitation of engaging learning experiences through online and Face to Face training sessions. With direction from the Manager, Learning and Development, the trainer will be responsible with providing the Field Team with stellar sales skills training leveraging a mix of sales methodologies and processes.

Location: Montreal

What you’re responsible for:

• Delivering key aspects of the new employee onboarding program (online and in-person)
• Creating, executing, and maintaining the Training Program
• Demonstrate compliance and training excellence through updates and regular reporting
• Working with Regional Managers to ensure training and development is thriving in situ and provide feedback and coaching to employees
• Collaborating with the Regional Managers in your area to support with regional training assessment, determining needs, and new employee performance execution
• Consulting and collaborating with HQ partners on large-scale training initiatives
• Developing training strategies that maximize engagement, retention, and adoption
• Incorporating change management methodologies into training strategies
• Supporting and/or lead the training content creation and delivery process
• Collaborating with stakeholders to ensure training is integrated into the relevant training programs
• Delivering training and train-the-trainers for initiative, program, product education, and cyclical training as needed
• Occasionally travelling with employees within your area for on-going training and coaching
• Maintaining a working knowledge of role overview documents for all field roles
• Evaluating and reporting on training strengths and opportunities in your region
• Supporting in the planning and execution of training strategies
• Be an ambassador for our brand, setting an example of training excellence for our staff
• Providing ongoing feedback and insight to maximize retail training impact, platforms, and resources

To be successful:

• Excellent knowledge of training methods as well as organizational change management expertise
• Excellent knowledge of Sales Processes and Skills
• Experience in the consumer subscription services industry is an asset (Door to Door sales an asset)
• Experience in facilitating groups online using engagement tools (polling, gamification)
• Strong working proficiency in Webex, MS Teams, and other online training vehicles
• Strong working proficiency in Microsoft Word, Excel and PowerPoint is required
• Ability to write effective copy, instructional text, audio scripts/video scripts
• Experience with video creation considered an asset

To join our team:

• Ability to capture an audience and inspire change (Bilingual an asset)
• A Bachelor’s Degree in a related field, such as education, organizational development, human resources, business administration, communications, etc. is an asset
• 2+ years’ experience working in training delivery, teaching, coaching and/or facilitation experience
• Must possess the ability to proactively build strong relationships within a diverse organization
• Must possess exceptional attention to detail and the ability to manage multiple on-going priorities
• Superior organizational and planning skills are required
• Excellent communication skills, both written and oral in English (Bilingual is an asset)
• Strong capacity of adaptability and creativity
• Infectious growth mindset and collaborative excellence on short timeframes
• Valid driver’s license and ability to travel

What we offer:

• Salary between $62,000 and $75,000, plus bonuses and other perks.
• Vacation plus additional flex days
• Comprehensive benefits
• Training and development opportunities to grow your career with one of Canada’s Best Managed Companies
• A supportive workplace culture and work environment

If this sounds like you and you’re excited to be a member of our team, please apply now.

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.

As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments. These tools are designed to help our hiring team identify candidates whose experience and qualifications align closely with the requirements of the role. Please note that all final hiring decisions are made by our recruitment and/or hiring manager team. If you have questions or concerns about this process, please feel free to contact us at info@oslrs.com.