Software Support Specialist jobs in Ontario

Job Overview

We are seeking a dynamic and highly skilled IT System Specialist with a focus on the restaurant and hospitality industry. In this role, you will be responsible for designing, implementing, and maintaining robust IT infrastructure to support seamless restaurant operations. Your expertise will ensure that all systems are optimized for performance, security, and scalability, enabling our clients to deliver exceptional guest experiences.

The IT Systems Specialist is responsible for managing and optimizing the technology infrastructure of the restaurant chain. This includes overseeing all IT systems, managing POS (point-of-sale) and other restaurant software, and ensuring secure, efficient, and effective technology usage across all locations. The role also involves developing strategies to improve operational efficiency, maintaining data integrity, and troubleshooting technical issues to minimize disruptions in service.

Key Responsibilities:

1. IT Infrastructure Management - Oversee the installation, maintenance, and upgrades of all hardware and software systems, including POS terminals, kitchen display systems, and employee scheduling software. Ensure the stability and reliability of network and internet connections across all restaurant locations. Develop and enforce IT policies, standards, and processes to ensure the security and efficiency of systems.

2. POS and Restaurant Software Management - Manage and maintain the POS systems to ensure accurate order processing, inventory management, and sales reporting. Configure and customize POS settings to align with menu changes, promotions, or new locations. Train restaurant staff on proper use of POS and other systems to maintain high standards of customer service and operational efficiency.

3. Data Management and Security - Safeguard customer and business data by implementing data protection strategies, adhering to compliance requirements, and managing secure backups. Monitor cybersecurity threats and vulnerabilities, implementing measures to protect against breaches and data loss.

4. Technical Support and Troubleshooting - Provide day-to-day support to restaurant managers and staff to address technical issues with minimal disruption to operations. Coordinate with external vendors and service providers for prompt repairs and support when necessary.

5. Strategic Planning and Optimization - Evaluate current technologies and recommend upgrades or changes to improve efficiency and reduce costs. Collaborate with the operations and finance teams to align IT initiatives with business goals. Research and implement new technology solutions to streamline operations, enhance the customer experience, and support growth.

6. Vendor and Budget Management - Manage relationships with IT vendors, negotiate contracts, and ensure timely maintenance and support for critical systems. Develop and monitor the IT budget, ensuring cost-effective purchasing and maintenance of equipment and software.

7. Training and Team Development - Train restaurant staff on IT and systems best practices, emphasizing POS usage, cybersecurity, and troubleshooting basic issues. Support restaurant managers in training new hires on POS systems and other software. Lead or collaborate with field team.

Qualifications:

Education: Diploma or Bachelor’s degree in Information Technology.

Experience: 1-2 years of experience in IT management, preferably in the hospitality or retail industry. Experience with POS systems and Third Party vendors is essential.

Technical Skills: Proficiency in network management, database administration, cybersecurity, and various restaurant software solutions (POS, scheduling, inventory).

Problem-Solving Skills: Strong troubleshooting skills, with the ability to diagnose and resolve issues promptly.

Communication Skills: Excellent written and verbal communication skills to train, support, and guide non-technical staff.

Analytical Skills: Ability to analyze data and metrics to make data-driven decisions and improve systems efficiency.

Preferred Skills: Knowledge of cloud computing solutions, particularly for data backup and recovery. Experience with POS systems such as Toast, Square, or similar. Understanding of industry compliance standards.

Note: This job may involve travel to restaurant locations and require availability outside of typical business hours to address urgent technical issues.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Extended health care
• On-site parking

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday
• Weekends as needed

Application question(s):

• Do you have experience in the retail and/or hospitality industry?

Experience:

• IT support: 2 years (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person + home location (hybrid)

Join us if you’re passionate about leveraging technology to revolutionize the hospitality experience! This role offers an energetic environment where innovation meets service excellence—empowering you to make a tangible impact in a vibrant industry while advancing your technical expertise in a fast-moving setting.

Pay: $55,000.00-$60,000.00 per year

Benefits:

• Casual dress
• Dental care
• Discounted or free food
• On-site parking
• Paid time off
• Vision care

Language:

• Fluent English (required)

Work Location: In person