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Software Support Specialist jobs in Ontario

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    • Familiarity with software development lifecycles (SDLC).
    • Collaborate with team members, client representatives, and software vendors to ensure quality…
  • View similar jobs with this employer
    • Familiarity with software development lifecycles (SDLC).
    • Collaborate with team members, client representatives, and software vendors to ensure quality…
    • Provide technical support and guidance to internal staff when needed.
    • Manage and support Microsoft Server environments (2016/2019+), including regular updates…
    • We are seeking a software-focused engineer to support the configuration, troubleshooting, and performance of deployed systems.
    • Proficiency in using (or the ability to quickly learn) software programs+.
    • Ability to communicate effectively (verbal, written, and listening).
  • View similar jobs with this employer
    • Familiarity with software development lifecycles (SDLC).
    • Collaborate with team members, client representatives, and software vendors to ensure quality…
    • 3-5 years of experience in an operations support, technical support, or similar role.
    • Technical support: 3 years (required).
    • Experience in a help desk or IT support capacity is a plus.
    • Product Expertise: Become a power user of our software.
    • Epic year-round employee events!
    • Previous technical support experience or customer service experience.
    • You would rather spend most of your time on challenging issues rather than handling simple…
    • Support & Troubleshooting: Provide technical support, resolve software issues, and monitor system performance proactively.
    • Job Types: Full-time, Permanent.
    • Perform software testing and validation activities.
    • Collaborate with development teams to resolve software issues.
    • Detect, document, and track software defects.
    • Technical support: 3 years (required).
    • Identify support trends and partner with Product & Engineering on long-term solutions.
    • Integrate multiple software packages across platforms and systems.
    • Experience integrating software and hardware systems across platforms.
    • Direct unresolved issues to the next level of support personnel.
    • Reporting directly to the IT Manager, this role supports the day-to-day IT operations through…
    • Addressing user tickets regarding hardware, software and networking.
    • This is a backfill to support current business requirements.
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Job Post Details

Associate Technical Consultant - job post

Diona Technologies (Canada) Inc.
Ottawa, ON•Remote
$85,000–$95,000 a year - Full-time
Responded to 75% or more applications in the past 30 days, typically within 1 day.

Job details

Pay

  • $85,000–$95,000 a year

Job type

  • Full-time

Benefits

Pulled from the full job description

  • Paid time off
  • Vision care
  • Dental care
  • Stock options
  • Life insurance
  • Disability insurance
  • RRSP match

Full job description

Please note: This role requires a security clearance be obtained. As part of that requirement, it is necessary that an applicant has resided in Canada for the prior most recent 5 years continuously. No exceptions can be made for this requirement, regardless of work permit, PR or citizen status in Canada.

Working Together for the Greater Good

Diona provides innovative solutions and consulting services for Health and Human Services agencies around the world. Our team helps partners and customers design and deliver successful projects at the city, provincial, and national level through extensive product knowledge and domain expertise.

Become Part of Our Team and Help Us Help People

Interested in doing good, working with smart people, and innovating with proven technologies? At Diona, we’re re-inventing how health and human services programs can be delivered. It’s hard work but rewarding - and with you, we can be even better.

Role Overview

As an Associate Technical Consultant, you will be responsible for designing, configuring, customizing, and deploying functionality for client projects in the Health and Human Services domain using the Cúram™ by Merative COTS product. Your work will help agencies deliver better outcomes for vulnerable populations. This role emphasizes solution design, implementation and integration - ideal for candidates who enjoy working within established product ecosystems, optimising proven platforms to implement enterprise class software applications. You will work under the guidance of a Project Lead and eventually act as a technology expert for software implementation projects. Applicants will go through a two week training on the Cúram™ by Merative COTS product and will then be required to pass a certification exam.

Responsibilities

  • Work with the team on all aspects of front-end solution design and implementation utilizing the Cúram™ by Merative COTS product.
  • Apply problem-solving techniques and technical knowledge to deliver optimal results.
  • Prepare and deliver product capability and best-practice presentations.
  • Collaborate with team members, client representatives, and software vendors to ensure quality deliverables.
  • Develop a strong understanding of the Cúram application and its configuration for client implementations.
  • Configure and customize the Cúram application to meet client requirements.
  • Ensure adherence to project technical standards.
  • Present a professional and knowledgeable image of Diona to customers.
  • Have a strong interest in continuous learning and development.
  • Have excellent communication skills (verbal and written).

Mandatory Experience

  • 2+ years of experience working with Java, JEE, and associated technologies in post graduate, professional work environments.
  • Knowledge of front-end web technologies (HTML, CSS, JavaScript).
  • Understanding of relational database concepts and SQL.
  • Familiarity with software development lifecycles (SDLC).

Nice-to-Have Skills

  • Experience with government or public sector client engagements.
  • Experience with integration technologies such as SOAP and REST web services.
  • Familiarity with modern JavaScript frameworks (ReactJS, Angular, NodeJS).

Education

Bachelor’s or Master’s degree in Computer Science or related IT field from an accredited educational institution.

Location(s) – Toronto, Canada | Ottawa, Canada

This is a remote-first role with occasional travel for client workshops and/or project milestones.

Salary

  • Salary is commensurate with experience.

Pay: $85,000.00-$95,000.00 per year

Benefits:

  • Company events
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • Paid time off
  • RRSP match
  • Stock options
  • Vision care
  • Work from home

Application question(s):

  • This role requires a security clearance which mandates that an applicant has resided in Canada for the prior five continuous years. Have you resided in Canada for the prior five continuous years?

Experience:

  • Java: 2 years (required)

Work Location: Remote

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