Software Support Specialist jobs in Ontario

CREATIVE ONE® is a Business-to-Business (B2B) focused brand, web, and technology agency with a talented and growing technology team. We are seeking to expand our dynamic team. This is a full-time role.

Learn new technologies and embrace career advancement! This is a full-time opportunity with work taking place for clients in-office, on-site, and at times from home.

Benefits

• Year-Round Employment - we offer full-time employment all 12 months of the year
• Standard Daytime Hours – no regularly scheduled weekend or evening shifts
• Work-Life Enjoyment – we are closed on most (if not all) statutory holidays
• Holiday Break – we provide extended holiday time through the Christmas season so you can spend time with your loved ones
• Staff Events – we host various events through the year to express how much we appreciate our hard-working team
• Health and Wellness Benefit Account – flexible spending for your health needs for eligible staff

We stand apart

• People first - equipping great people to do great work for more people
• Join a team - learn, and contribute on a team of talented IT professionals
• See your impact - observe first-hand clients benefiting from the expertise we provide
• Tools of the trade - equipping you to do your best work through the tools we provide - both hardware and software

Background

Our Technology Care team is seeking an ambitious technology professional who is looking for career growth and development opportunities in a full-time position.

The ideal candidate must have a background in planning, designing, and seamless execution of technology projects. Cultivating relationships with clients, vendors and internal team members is vital. Experience in leadership, finance, and business administration are an asset.

Opportunity

Are you looking for a collaborative workplace with great people (including staff and clients), the opportunity to cultivate long-term relationships and future growth opportunity? You’ve come to the right place. We’re looking for ambitious people who share our values and want to deliver a white-glove client experience in the real-world. If this sounds like you, and the career below sounds exciting, we would like to hear from you.

What you will be doing

Working under the leadership of our Lead Technology Specialist, enjoy a positive team atmosphere and work culture of continuous learning and teamwork. Responsibilities include but are not limited to listening and understanding the needs of our clients, planning and designing solutions, and implementing the technology to support the project goals and objectives. As a professional you are responsible for establishing and maintaining service excellence by assigning the highest priority to customer satisfaction and demonstrating attention to detail in every aspect of your work.

Why you should join our team

• We are focused on your growth – including a personal learning path, paid-for professional development and certifications
• We are a positive, solution minded team that loves people
• Buddy system to onboard new team members
• Promote from within culture
• Excellent base salary, incentive package and benefits
• Live, work and play in Beautiful Muskoka

What you need to bring to the table

• High proficiency in English language skills (written and oral)
• Must have vehicle and G Driver's License
• Prior in-depth experience with ConnectWise (or, similar)
• Familiarity with Microsoft Azure, Windows Server, Virtualization, Windows 11 Pro, and macOS
• Strong working knowledge of Microsoft 365, Google Workspace, DNS management, and security best practices
• Familiarity with Fortinet, Ubiquiti, Cisco, HPE, and similar
• Experience with cyber security, threat detection, threat management, and best practices
• Ready to embrace new technologies, and an appetite for skills development
• 3+ years verifiable experience/skill in performing services/upgrades to all types of computers
• Schedule may include evening and weekend work (very limited basis)

All the things you’re good at because you’ve done most of these before

• Ability to communicate well – internally with a team and externally with clients
• Experience understanding a client's needs, business priorities, solution design, and project implementation
• Capacity to work independently and seek out assistance as required
• Capacity to communicate with clients effectively, demonstrate follow-through, and where required resolve their concerns in a diplomatic manner
• Make decisions with integrity that support ideal client outcomes, are aligned with company guidelines, and demonstrate good business sensibilities
• Ability to work effectively as part of a team with on-going distractions if necessary
• Uphold the highest professional standards when performing work on-site and off-site
• Ensure a strict level of confidentiality, observing privacy and information policies including client assets, service contracts and sensitive information

Related industry certifications are an asset.

Work Location: In person

Benefits:

• Casual dress
• Company events
• Flexible schedule
• On-site parking
• Vision care

Work Location: In person