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    • Assist users with desktop support including software troubleshooting, hardware problems, and peripheral device setup.
    • The position involves providing support and maintenance of corporate infrastructure as well as ongoing maintenance and support of our online commercial service…
    • 3-5 years of experience in an operations support, technical support, or similar role.
    • Technical support: 3 years (required).
    • Technical Support:Serve as first responder for technical support tickets, investigate and resolve software-related issues, coordinate with the development…
    • 3–5 years of experience in IT support, helpdesk, or technical support roles.
    • Use AI driven insights to help identify recurring support issues and recommend…
    • IT support: 2 years (required).
    • Security Tooling: Apply and monitor RMM and EDR/AV agents as part of standard deployment and support workflows, and support…
    • This is a backfill to support current business requirements.
    • Train and support end-users on workflows, platform changes, and system enhancements.
    • Signed T2200 to support eligible remote work expense claims.
    • Implement and support Firewalls, VPNs and Zero Trust Networking connections for secure remote…
    • Please note this is a technical support role focused on mechanical and electrical equipment, not an IT helpdesk or network support position.
    • Offrir un soutien technique de niveau 1 et 2 aux utilisateurs, en personne, par téléphone et à l'aide de nos outils de support.
    • Programme d'Aide aux Employés.
    • Candidates should have 5 or more years of experience in Information Technology, with a focus on Virtualization, SAN, LANs, server and network hardware, and…
    • Advanced PC hardware, peripherals & software troubleshooting skills.
    • Troubleshoots basic software, hardware, and network issues.
    • Act as a technical advisor to support sales opportunities and solution development.
    • As a Technical Sales Support Technician, you will act as a trusted advisor,…
    • Provide technical support to staff for immigration software, portals, and internal systems.
    • Minimum 2-3 years of experience in IT support, help desk, or user…
    • Provide remote and on-site support for end-user hardware, software, and networking issues.
    • IT support: 2 years (preferred).
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Job Post Details

IT Help Desk Support - job post

RMS Insurance Brokers
Remote
$89,000–$115,000 a year - Full-time

Job details

Pay

  • $89,000–$115,000 a year

Job type

  • Full-time

Benefits

Pulled from the full job description

  • Dental care
  • Casual dress
  • Work from home
  • Flexible schedule

Full job description

Overview

We are seeking a dedicated IT Help Desk Support professional to join our dynamic technology team. This role is vital in providing technical assistance and support to end-users, ensuring smooth operation of hardware, software, and network systems. The ideal candidate will possess strong communication skills, a customer-focused mindset, and a solid foundation in various operating systems and networking concepts. This position offers an excellent opportunity to develop your IT support expertise within a collaborative environment, supporting users across multiple platforms including Windows, macOS, and Linux.

Responsibilities

  • Provide first-line technical support via help desk tickets, phone, or email to resolve hardware, software, and network issues efficiently.
  • Troubleshoot and resolve issues related to operating systems such as Windows, macOS, and Linux.
  • Assist users with desktop support including software troubleshooting, hardware problems, and peripheral device setup.
  • Manage and support computer networking issues including LAN connectivity, firewall configurations, and VPN access.
  • Utilize IT service management tools such as ServiceNow, BMC Remedy, and Jira to document incidents and track resolution progress.
  • Support software applications including Microsoft Office suite and other enterprise tools.
  • Configure and maintain security measures like firewalls and VPNs to ensure data protection.
  • Collaborate with team members on escalated issues requiring advanced technical expertise.
  • Maintain knowledge of current technology trends and best practices in IT support.

Experience

  • Proven experience in a technical support or help desk role with familiarity in desktop support and troubleshooting.
  • Hands-on experience with operating systems such as Windows, macOS, and Linux.
  • Strong understanding of computer networking concepts including LAN setup, firewall management, and VPN configuration.
  • Experience using IT ticketing systems like ServiceNow or BMC Remedy for incident management.
  • Knowledge of software troubleshooting techniques for common enterprise applications.
  • Familiarity with computer hardware components and maintenance procedures.
  • Excellent communication skills with the ability to convey technical information clearly to non-technical users.
  • Prior experience supporting remote users via VPN or remote desktop tools is a plus.

This role is ideal for candidates passionate about technology support who thrive in fast-paced environments requiring problem-solving skills and excellent customer service capabilities.

Pay: $89,000.00-$115,000.00 per year

Benefits:

  • Casual dress
  • Dental care
  • Flexible schedule
  • Work from home

Application question(s):

  • How many years of experience do you have in IT help desk support?
  • Are you comfortable working remotely while providing IT support?

Work Location: Remote

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