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Software Support Analyst jobs in London, ON

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    • Employee Assistance Plan: We offer an Employee Assistance Plan which can support you in mental health, physical wellness and overall wellbeing.
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Career Resources:

Senior Network Administrator - Level 3
Western I.T. Group
London, ON
$85,000 a year
Full-time
Apply now

Job details

Here’s how the job details align with your profile.

Pay

$85,000 a year

Job type

Full-time

Benefits

Pulled from the full job description
Paid time off
Vision care
Dental care
Life insurance
Disability insurance
Casual dress
Extended health care

Full job description

Western I.T. Group is an established managed IT service company specializing in cloud based network deployments for businesses across Canada.

We are currently looking for a level 3 help desk/support technician to join our team.

Employee will be responsible for remote support of various customer sites and networks.

Responsibilities include, but are not limited to:

- Enterprise Remote Help Desk Support
- Account Moves, Adds and Changes
- Customer Assistance and Service
- Level 1,2 & 3 Desktop, Server and Network Troubleshooting
- Ticket Escalation to Senior Staff
- Mentor and assist lower tier technicians

Strong working and practical knowledge of networking, VoIP and M365/Azure required.

At least 10 years of technician experience required. Certification/degree in related field required from Canadian institution.

Employee must hold a valid drivers license in good standing.

Benefits program available.

In person position.

Job Type: Full-time

Pay: $85,000.00 per year

Benefits:

  • Casual dress
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Vision care

Application question(s):

  • Are you willing to take a required skills test as part of the interview process?
  • I understand that this is NOT a remote position and requires me to be physically present in London, ON. Indicate Yes or No.

Experience:

  • Technical Support: 10 years (required)

Language:

  • English (required)

Licence/Certification:

  • Driver's Licence (required)

Location:

  • London, ON (required)

Work Location: In person

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