Software Support Analyst jobs in London, ON

About Us

LYNKED is at the forefront of providing innovative technology solutions that drive efficiency and sustainability. With a diverse product portfolio that includes smart thermal energy and water meters, as well as the most advanced cloud IoT Platform and communication infrastructure for multi-tenant properties, LYNKED is shaping the future of energy use and conservation for both the residential and commercial property sectors.

Our expertise spans building monitoring and submetering, helping businesses and individuals make smarter, greener choices. We are committed to pioneering sustainable solutions through the use of cutting-edge industry standard wireless and wired technologies and cloud-based platforms for smart building automation.

Why Join Us?

• Cutting-Edge Technology: Work with IoT platforms, building automation systems, cloud applications, and communication technologies.
• Growth & Development: Opportunities for continuous learning and career growth.
• Collaborative Culture: A team-oriented environment that values people, innovation, and excellence.
• Comprehensive Benefits: Company paid health, dental, and vision coverage along with other competitive benefits.

About the Role

The Operations Support Specialist plays a key role in LYNKED’s day-to-day operational delivery. This is a hands-on, client-facing role responsible for ensuring reliable data delivery from IoT devices, fulfilling client data requests, and supporting users across the platform, health and performance of our communication gateways and field-deployed devices. You will be a critical link between our technology platform and the customers and partners who depend on it.

What You’ll Do

Client & Partner Request Fulfillment

• Serve as a key point of contact for client-side stakeholders, providing clear and timely updates on data delivery status, service requests, and issue resolution.
• Fulfill client requests for system data, audit records, and information exports from the IoT platform.
• Respond to client and partner inquiries via ticketing system, email, phone, and chat with professionalism and accuracy.
• Manage technical communications to facilitate prompt issue resolution and ensure a high standard of client service.
• Supporting Meter Technicians in the field

HES, Gateways & Field Devices

• Operate and monitor the Head-End System (HES) to track device connectivity and performance.
• Support communication gateway health checks, troubleshooting, and escalation as needed.
• Assist with field device monitoring, connectivity verification, and commissioning support.
• Investigate and resolve operational issues involving cloud services, communication gateways, and metering hardware.

Documentation & Continuous Improvement

• Maintain and update standard operating procedures (SOPs) and internal technical documentation.
• Identify recurring issues and contribute to preventive measures and process improvements.
• Document root cause analyses and resolution steps to support team knowledge sharing.

Data Delivery & Operations

• Ensuring accuracy of devices on HES
• Monitor and execute scheduled data deliveries from IoT metering devices on a daily basis, ensuring accurate and timely fulfillment.
• Retrieve and process data outputs at defined dates and times in accordance with operational schedules and service level agreements (SLAs).
• Support data automation workflows and ensure end-to-end data integrity across the platform.
• Maintain daily logs of operational activities, data delivery statuses, and issue resolution procedures.

What We’re Looking For

• 3-5 years of experience in an operations support, technical support, or similar role.
• Familiarity with IoT systems, cloud platforms, or smart metering infrastructure is a strong asset.
• Experience working with data systems, databases (SQL), or reporting tools.
• Comfortable working with structured schedules and time-sensitive data delivery workflows.
• Strong organizational and documentation skills with close attention to detail.
• Excellent written and verbal communication skills; able to communicate technical matters clearly to clients and partners.
• Analytical mindset with solid troubleshooting and problem-solving ability.
• Self-directed and effective working both independently and collaboratively within a team.
• Experience with Linux environments is an asset.

What We Offer

• Health & Dental Benefits: Company paid comprehensive health, dental, critical illness & life insurance.
• Professional Development: Tuition reimbursement and opportunities for continuous learning.
• Retirement Savings Program: Company-matched Group RRSP with employer contributions through a Deferred Profit Sharing Plan (DPSP).
• Growth Opportunities: Be part of a growing team with paths to leadership positions.

How to Apply

If you’re passionate about operational excellence and want to be part of a team that values innovation, sustainability, and technical precision, we’d love to hear from you. Please submit your resume and cover letter outlining your experience and why you’re excited to join LYNKED.

LYNKED Inc. is an equal opportunity employer. If you require accommodations to participate in the job application or interview process, please contact us. This role is for an existing vacancy

Pay: $50,000.00-$60,000.00 per year

Benefits:

• Casual dress
• Dental care
• Discounted or free food
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care

Application question(s):

• Salary expectations:

Experience:

• Technical support: 3 years (required)

Location:

• London, ON (required)

Work Location: In person