Software Development Support Specialist jobs in Mississauga, ON

To be considered for this position, please be sure to:

• Complete this survey: https://go.cultureindex.com/p/B6OVp9ehfFOj
• This is where to attach a copy of your resume
• Resumes will not be reviewed on Indeed

What you will be doing:

• Establish ERP needs via business process analysis and consultation.
• Lead the full-cycle design, development, implementation, and maintenance of in-house Enterprise Resource Planning systems (participate as a member of the project core team).
• Modify ERP systems and modules in accordance with changing business requirements and in collaboration with stakeholders.
• Evaluate, develop, deploy, and support automatic EP workflows and ensure regular maintenance does not disrupt production capabilities.
• Write customized programs and scripts, as well as configure ERP applications.
• Develop user-friendly functionalities and interfaces.
• Provide technical training to end-users as required. Assist in the development of training manuals and materials, and spend time with individuals or groups for training.
• Manage system security and access requirements, including parameters by user, role and company, among other things.
• Perform diagnostic tests and resolve issues to optimize performance during implementation phases.
• Design, implement, and test system updates; resolve issues; troubleshoot problems, and identify design needs.
• Document, track, and monitor all problems/resolution activity in HelpDesk system to ensure timely resolution and adherence to department guidelines.
• Adhere to company policies and industry regulations.
• Maintain system data integrity.
• Assist in data imports.
• Redirect problems to appropriate internal and external resources, as required.
• Keep abreast of the latest ERP upgrades and offerings.
• Other duties as required up to but not limited to analyzing financial data, including budgets, forecasts, and revenue trends to provide insights and support strategic decision-making. Prepare and present financial reports, dashboards, and presentations to senior management, highlighting key findings and recommendations.

What you bring to the table:

• Undergraduate or post-graduate university degree in computer science or engineering
• Training or certifications in database administration, enterprise software, and reporting
• At least 3 years of experience with designing, implementing, and maintaining ERP systems and technologies is preferred
• Experience in project management is an asset
• Three to seven years of experience in a business systems analyst role at a manufacturing company
• Flexible to work after office hours and weekends when required
• Skill in organization, analysis, time management, prioritization, and the ability to meet deadlines for multiple tasks
• ERP system configuration, master data management, workflow development, and report writing
• Good interpersonal skills and communication to interact with all levels of management
• Technical document writing – including business process mapping, work instructions, and standard operating procedures

The Perks

• Annual Performance Bonus (pro-rated for your first year)
• Monthly Company Lunch
• Paid Time Off
• Dental Care
• Extended Health Care
• Life Insurance
• Employee Assistance Program
• On-site Gym
• On-site Parking
• Casual Dress Policy
• Fantastic Coworkers

This new growth position offers competitive compensation starting at $85,000.00/annually based on experience, opportunities for professional growth, and a collaborative work environment. If you meet the requirements and are looking to advance your career as a ERP Support Specialist, we encourage you to apply.

At A.C. Americas have a long-standing focus on diversity, equity, and inclusion because we are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

About A.C. Americas

Wherever creativity takes the stage, A.C. Americas is there to power the possibilities. Headquartered in Mississauga, Ontario, with distribution centers in both Canada and the USA, A.C. Americas proudly serves dealers and end-users across North America. We provide world-class products, expert support, and a seamless customer experience for production and rental products, theatres, film sets, houses of worship, and commercial spaces.

www.acamericas.com

Job Types: Full-time, Permanent

Pay: From $85,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Paid time off
• Wellness program

Application question(s):

• What are your salary expectations for this role?

Work Location: In person