Software Development Support Specialist jobs

Sr Learning & Development Specialist - OPS
Permanent
Department: KM Documentation (220)

30 Adelaide Str, East
Toronto, Ontario, M5C 3G9
Canada
Number of Positions: 1

Who we are

With its global headquarters in Toronto, Canada, International Financial Data Services (IFDS) is a world-leading provider of outsourcing and technology solutions to the financial services industry. IFDS services over 240 financial organizations around the world, providing solutions to a wide range of global asset managers, wealth managers, banks, and insurance companies. The IFDS enterprise supports more than 17 million accounts with AUA of approximately CAD $4 trillion. IFDS Canada is a 50/50 joint ventures between Boston-based State Street Corporation, one of the world’s leading providers of financial services to institutional investors, and Connecticut-based SS&C Technologies, a global provider of investment and financial software-enabled services and software for the global financial services and healthcare industries.

Imagine yourself at IFDS

Come experience a community like no other at International Financial Data Services (IFDS). We offer work opportunities driven by a passion for creating market leading financial solutions, and a culture that nurtures collaboration, accountability, diversity & inclusion, and continuous learning. We’ll provide you with opportunities to develop your career. From ongoing training and development programs to experiences working with our global financial services partners, you’ll be able to realize your full potential.

Role Overview

The Senior Learning & Development (L&D) Specialist will play a critical role in supporting organizational training needs during a one‑year maternity leave coverage. This position provides advanced expertise in instructional design, facilitation, and training coordination to ensure the delivery of high‑quality learning experiences. The Specialist will help meet urgent client requirements, while increasing capacity for the L&D Manager to focus on strategic initiatives outlined in the 2026 L&D Business Goals.

This role is ideal for an experienced L&D professional who excels in fast‑paced environments, can manage competing priorities, and consistently delivers high‑quality learning solutions.

Role Responsibilities

Training Design, Development, and Delivery

• Design, develop, and facilitate training programs for new hire cohorts and experienced staff across complex operational workflows.
• Update legacy learning materials to reflect current business processes, systems, and client requirements.
• Create assessments and evaluation tools to measure learner performance and program effectiveness.
• Ensure all training materials are accurate, consistent, and aligned with adult learning best practices.

Training Coordination & Facilitation

• Coordinate training activities to support new hires, fulfill skills-based requests, and deliver refresher sessions.
• Support ongoing training needs across Business Operations and the broader organization.
• Conduct learning needs analysis and facilitate cross‑functional intake meetings to scope and prioritize training requests.
• Maintain training quality under tight timelines while managing multiple concurrent deliverables.

Team & Stakeholder Support

• Provide mentorship, guidance, and feedback to junior L&D team members on training design, development, facilitation, and outputs to support their development and ensure quality standards.
• Share knowledge of best practices to junior L&D team members to improve training practices and foster team development.
• Collaborate effectively with cross-functional partners to build strong relationships and deliver on clearly defined training objectives.
• Support and oversee two summer interns, ensuring meaningful learning experiences and outputs.

Operational & Strategic Contribution

• Complete administrative tasks related to training development, planning, and documentation.
• Contribute to strategic L&D initiatives.
• Ensure all activities contribute to high client satisfaction, operational readiness, and overall business impact.

Minimum Qualifications

• 5–7 years of hands-on experience in developing, coordinating, facilitating, and evaluating training programs within complex operational or client-service environments.Certification in Adult Learning, Instructional Design, or equivalent experience.
• Proficiency in Microsoft Word, Excel, PowerPoint, Teams, Articulate 360, and other e-learning authoring tools, with the ability to quickly learn new tools such as Synthesia.
• Strong research, information gathering, analytical and problem-solving skills; able to take a logical approach to analyzing problems. Systematically researches information and explores alternatives to solve problems.
• Continuous learning mindset and ability to promote learning while building and sustaining strong working partnerships with stakeholders.
• Proven design thinking, problem solving and decision-making capability.
• Strong project management, organizational, and communication skills.
• Ability to manage multiple priorities under tight timelines.
• Availability to conduct in-person training Monday to Friday during business hours, as required.

Beneficial Requirements:

• Strong knowledge of the Mutual Fund industry is an asset.
• Knowledge of financial services back office functions (processing, call center)
• Knowledge of Learning Management Systems (LMS) i.e. Cornerstone
• Solid understanding of the Canadian Distribution Model (i.e. KYC, OSC, Documentation)
• Canadian Securities Course and or/ IFIC Mutual Funds Course and/ or Segregated Funds Course

AODA Statement

IFDS Canada encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodation needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.

Salary Range

Pay Range (CAD $): 82,000 -103,000

The above reflects an industry-benchmarked target compensation range. The salary offered may vary based upon the candidate’s skills and experience, job-related knowledge, and other specific business needs.

IFDS Provides:

• Total Rewards: IFDS offers a comprehensive, competitive compensation & benefits package
• Work-Life Balance: IFDS offers a hybrid work environment with our office located in the downtown core within walking distance to Union Station and the PATH
• Professional Development: IFDS offers continuous learning opportunities, leadership development & training programs
• Inclusive Culture: Our inclusive work environment supports equity and values diversity
• Wellness Programs: Access to a variety of wellness initiatives, mental health support, and employee assistance programs
• Community Engagement: Participate in volunteer opportunities and give back to our community through our various social care programs