Shelter Worker jobs in Toronto, ON

INTERNAL/EXTERNAL

Job Title: 24-Hour Services Shelter Worker, Bethlehem United Shelter
Position Type: Reduced Full-Time, Permanent, Bargaining Unit
Number of Positions: 1
Reason for Posting Existing Vacancy
Rate: $29.40 per hour
Vacation: 4 weeks to start
Benefits: Group benefits with Life Insurance, AD&D, Extended Health and Dental Care with

premiums 100% paid by the employer, LTD with premiums 100% paid by employees;

paid sick leave and float day

RRSP: RRSP with 6.5% employer contribution and 4% employee contribution after successful

completion of probation

Hours: 37 hours per week; Sunday - Wednesday 10:30pm to 8:15am (Overnight)

Supervisor: Senior Manager, 24-Hour Services

Posting Date: November 06, 2026

Application Deadline: Until Filled

Location: 1161 Caledonia Road, North York, ON, M6A 2W9

Why Fred Victor?

For 130 years, Fred Victor has been a leader in helping people rebuild their lives in Toronto. Our mission is to improve

the health, income and housing stability of people experiencing poverty and homelessness. We are committed to ending

homelessness, one person at a time.

Fred Victor Bethlehem United Shelter is a 70-bed site for women, men and couples who are homeless and facing

challenges such as living with severe mental health issues and dealing with substance use. Clients are allowed to

have their pets while staying at the shelter.

Does this sound like work you want to be a part of?

We offer a supportive environment, an opportunity to join a diverse team of caring professionals and a chance to

make a difference. With over 75 programs and 25 sites, there are lots of opportunities to grow your career with us.

Many members of the management team started in relief and front-line roles.

What You Will Do:

• Administrative tasks such as answering the phone, processing client intakes and discharges, and tracking

statistical information.

• Record client notes, intake forms, and discharge plans in accordance with Toronto Shelter Standards and

Fred Victor’s policies and procedures.

• Support the residents with daily needs such as, informal counseling, basic core case management services and

medication documentation.

• Do hourly room checks and building rounds.

• Clean, launder and strip beds.

• Complete stats as assigned by the Senior Manager.

• Follow up in a timely manner with clients and other team members.

• Clearly communicate with clients and other team members.

• Work with clients who are living with a partner in the shelter.

• Provide appropriate referrals, information and advocacy to other support services to assist clients to meet the

goals outlined in their case plans.

• Develop, facilitate and evaluate weekly Support Groups for shelter residents.

• Use emergency building systems and follow fire procedures.

• Meet monthly with the Shelter Supervisor for supervision.

• Liaise and support external agency staff while they are onsite delivering support services to clients.

• Communicate and demonstrate appropriate professional boundaries with clients, staff, and community partners

and abide by all the Fred Victor Centre’s policies and procedures e.g., Anti-Harassment and Discrimination and

the Staff Code of Conduct.

• Crisis intervention and conflict resolution.

• Work in accordance with the Ontario Occupational Health and Safety Act.

• Participate in on-going evaluation, development and review of shelter programs, policies and procedures.

• Work on organizational committees and participate in planning special events as negotiated with the Senior

Manager.

• Other duties as assigned.

What You Bring to the Team:

• Strong administrative background and proven computer skills.

• 2 years of experience in a shelter setting.

• Educational background in social services or human services including continuing education aimed at deepening

practice in working with vulnerable individuals.

• Direct experience working from a client centered approach with chronically homeless adults who come from

racially and ethnically diverse backgrounds, who experience barriers to services due to physical and mental

health, substance use, social isolation, abuse, sexual orientation, history in the criminal justice system, recent

immigration, or who are transgender, or have pets in their care.

• Strong assessment, informal counseling, analytical, and group facilitation skills.

• Highly developed ability to plan and prioritize work, while remaining adaptable and flexible.

• Strong skills in crisis intervention and conflict resolution and be able to have sound problem solving and

decision-making skills.

• Extensive knowledge of community-based resources for low-income people.

• Ability to network with external agencies to meet client needs.

• Ability to work productively within a team setting and independently.

• Ability to constructively give and receive feedback.

• Ability and comfort to work in isolation with limited direct day-to-day supervision.

• Must have completed or in completion of the mandatory Toronto Shelter Standards certificate training.

• Must have completed Naloxone Training, CPR/First Aid.

What Sets You Apart:

• Strong organizational and administrative skills.

• Highly developed written and oral communication skills.

• Understanding of systems that cause and support homelessness, poverty, and discrimination.

• Knowledge of after-hours services in the GTA.

• Excellent skills in Word, Excel, Outlook, Teams, SMIS and Pirouette.

• Strong assessment, informal counseling, analytical, and group facilitation skills.

• Fluency in French is an asset.

• Experience with nutrition and cooking an asset.

• Non-violent crisis prevention and intervention certification is an asset.

Compensation and Benefits:

• For the 24-Hour Services Shelter Worker, Fred Victor offers an hourly rate of $29.40.

• 4 weeks of vacation to start + 1 float day

• Generous paid sick leave allowance

• A comprehensive Dental, Extended Health and LTD group benefits package includes individual and family

coverage, including prescriptions, hospital accommodation, hearing care, paramedical practitioners and a

wide variety of dental care. Additional insurance includes vision care and travel for emergency medical

services.

• 6.5 % of your gross salary will be contributed to a group RRSP on your behalf after successful completion of

probation; you will contribute 4% of your gross salary to the same RRSP.

• Access to employee and family assistance plan

How You Can Apply
Internal employees who are interested in this opportunity are encouraged to apply through ADP by navigating to
Myself > Talent > Career Centre. External candidates may apply using this link: Fred Victor ADP Career Centre or by
scanning the QR code:

Please note that we are currently soft-launching our new online hiring system through ADP.

During this transition, not all job postings are available in the system yet. We appreciate your

patience as we work through this transition. As part of the application process, applicants are

asked to upload their resume and a cover letter as one document describing their interest in

joining the Fred Victor team.

A Police Record Check is required by the final candidate prior to hiring.

Accessibility & Accommodation

Fred Victor is committed to fostering an inclusive and accessible environment where employees feel valued and

respected, and where every employee has the opportunity to realize their potential. As such, we welcome and

encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons

across the spectrum of sexual orientation and gender identities and have lived experience.

If you are a person with a disability and require accommodation and/or assistance during the application process, please

contact us in advance. We strive to provide reasonable accommodation whenever requested. Information received

relating to accommodation requests will be treated with confidentiality.