Shelter Support Worker jobs in Surrey, BC

Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.

ROLE PURPOSE
This position will provide casework and clinical support to residents of Connective’s programs in order to enhance their quality of life, to ensure the orderly and safe operation of the facility, and to maintain the goals of the counselling and/or rehabilitative plans.

STATUS AND CLASSIFICATION
Unionized. This position is open to applicants of all genders.

HOURS

• Mornings 0800 - 1600
• Evenings 1600 - 0000
• Overnights 0000 - 0800

Casual employees must be available for at least 21 shifts per month in which seven are overnight shifts.

If you are working full-time, or if you are a full-time student, we ask you for 15 shifts of availability per month in which five are overnight shifts (subject to employer or enrollment proof).

WHAT WE OFFER

• Committed Living Wage Employer
• 2022 & 2023 Canadian Nonprofit Employer of Choice Aware from NEOC
• 2023 High-Performance Culture Award from SupportingLines
• Competitive benefits package, including health, wellness, and pension plan
• Career and personal development, with the ability to grow in a diverse range of programs and departments
• Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management
• Access to On-Demand Pay to withdraw earned wages before payday
• Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months)

REPORTING AND WORKING RELATIONSHIPS

• Reports and is accountable to the Program Manager of the facility or their designate
• Participates actively in house, staff, and staff/resident meetings
• Participates as a member of the Connective staff team
• Liaises with outside professionals from other agencies or government bodies as required

KEY ACCOUNTABILITIES
Programs

• Plans, develops and delivers harm reduction and cultural safety practices
• Interviews clients to prepare care plans and background information for which confidentiality is required
• Under the general guidance of the Program Manager assumes a primary or key worker role with assigned resident(s)
• Provides input to the Program Manager and/or other staff with regard to the development of appropriate care plans to achieve the resident’s objectives
• Is cognizant of, and works towards the implementation of the care plan established for each resident
• Develops interpersonal therapeutic relationships with psychiatric residents
• Connects clients with health and psychiatric services
• Uses professional judgement to ascertain and to apply appropriate intervention techniques with residents in crisis
• Assists with implementation of Applied Behavioural Analysis (ABA) therapeutic support under the direction of a Behaviour Interventionist
• Meets with each resident on a routine basis to discuss progress and plan future interventions
• Assists the Program Manager and/or other staff in the identification of potential problems and reports any difficulties
• When assigned, participates in social, recreational, employment, educational, and other programs as appropriate to assist the resident’s case/care plan
• Contributes to the evaluation of the resident’s progress and makes both written and oral reports to be available to the remainder of the staff team
• Maintains client files including statement of goals, case/care plans, summaries, case notes, reviews, and closing reports
• Develops and maintains an in-house resource area containing current information/brochures of programs and services which are available to residents
• Ensures residents are in compliance with the terms of their residency and are aware of the rules of the facility
• Acts as an on-site advocate for each resident
• Provides emotional support and feedback to residents and their families
• As appropriate, supports residents towards integration and healthy functioning within the community
• Acts as a positive role model for clients, providing life skills training and behaviour management as appropriate
• Dispenses and ensures the taking of medications as required
• As necessary, provides transportation and assists residents to attend appointments
• With other residence staff, plans, develops, and delivers in-house programs to address the needs of the residents

Community

• Identifies social, economic, recreational, employment, and educational services in the community that will meet the needs of the client
• Collaborates with multidisciplinary team and consulting with team psychologist and psychiatrists to develop, implement, maintain, and adjust individualized treatment plans
• Participates constructively and appropriately in short- and long-term planning for the clients of mental health programs
• Maintains effective liaison with other agencies, professionals, government officials and the community in order to contribute to the success of the case/care plan of the resident

Residential

• Supervises the activities of the residence and its residents while on shift including maintaining case notes and the logbook
• Along with the other residence staff, monitors and ensures effective operation of the facility including quality control concerning cleaning equipment, indoor and outdoor maintenance, inventory and food services
• Provides input into meal scheduling and preparation, including food inventory
• Ensures the security of the residence
• As assigned, is responsible for developing, implementing, and maintaining housekeeping areas and the upkeep of the facility both inside and outside; involves the residents in this process when deemed appropriate
• As assigned, is responsible for the weekly grocery shopping for the residence and involves the residents in this process
• As assigned, assists with the details of the operation of the facility, including but not limited to administrative support
• As assigned, organizes and oversees the preparation of meals and involves the residents in this process
• As necessary, accepts responsibility of being on-call and carrying the residence pager
• As required, accompanies residents to appointments and community outings, following the restrictions imposed by the courts/review panels

Other

• Participates in staff and resident/staff meetings
• Assists with the orientation and training of new staff
• Other duties may be assigned from time to time

WORKING CONDITIONS

• Functions independently while on shift and adhere to Residence Policy and Procedures
• Works in a high stress environment, often dealing with clients in crisis situations
• Demonstrates a level of physical fitness to effectively carry out the required duties of the program and to meet the operational needs of the residence
• Provides appropriate personal transportation with required business insurance coverage to enable the movement of the resident around the Lower Mainland as required by the goals of the program
• Is a member of CUPE local 1936-11

EXPERIENCE AND SKILLS

• Graduated with a relevant Degree or Diploma with one year related mental health experience
• Experience in the appropriate field and demonstrate a clear ability to respond well in crisis situations
• A clear understanding of Psycho Social Rehabilitation applications
• An understanding of providing service to people with different learning abilities
• Demonstrated experience in an applicable residential setting
• Demonstrated a good working knowledge of the technical details important to the functioning of group residences
• Experience with clients with a history of conflict with the law, developmental disabilities and/or spectrum disorders, interaction with social agencies and experiencing psychiatric/personality disorders
• An awareness of Community Living of British Columbia (the contractor) concerns, laws, and policies related to the specific residence program
• Demonstrated the ability to teach skills and work effectively with others
• Knowledge of theory, principles, and practices in the fields related to the particular residence
• Excellent written and verbal communication skills in English

REQUIREMENTS

• Ability to successfully complete a Criminal Records Check
• Valid Class 5 BC driver’s license
• Personal transportation that is in good repair, insured for business up to $1,000,000 for liability, and which can be used to transport residents
• Proof of vaccination for communicable diseases may be required as mandated by Government, Health Authority, and/or funder requirements
• Current Emergency First Aid (Certificates accepted in B.C. - WorkSafeBC)

COMPENSATION
As Connective is a unionized environment, the starting wage is $25.95 to $29.76 per hour. Plus benefits enrollment as per the Collective Agreement.

Important: Candidates must be legally authorized to work in Canada, observe their weekly hours limit if under a temporary or study visa, and provide proof of eligibility if selected for the role.

WHAT WE OFFER?

• Committed Living Wage Employer
• 2022, 2023 and 2025 Canadian Nonprofit Employer of Choice Award from NEOC
• 2023 High-Performance Culture Award from Supporting Lines
• Competitive benefits package, including health, wellness, and pension plan
• Career and personal development, with the ability to grow in a diverse range of programs and departments
• Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management
• Access to On-Demand Pay to withdraw earned wages before payday
• Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months)

INCLUSION
At Connective, we value and accommodate unique differences to ensure that our staff have the opportunity and are supported to thrive. To build a strong and representative workforce, we strongly encourage applications from BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities or other marginalized communities.

For more information on Connective’s services and locations, visit our website at https://connective.ca/