Ce poste s'inscrit dans le cadre des services d'accompagnement des patients et des professionnels de santé ainsi que des services de commercialisation pharmaceutique proposés par Cencora au Canada, par l'intermédiaire de notre division Innomar Strategies.

This role is in support of Cencora's patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

Responsabilités:

• Gestion de l’information et pharmacovigilance : recevoir, scanner et documenter toutes les informations cliniques pertinentes en conformité avec les PON/protocoles et la législation applicable;

• Répondre aux demandes de renseignements médicaux à l’aide de la FAQ approuvée;

• Travailler directement avec des clients internes et externes pour demander des informations ou des clarifications supplémentaires, au besoin;

• Examiner les renseignements sur les patients dans la base de données et s’assurer que la documentation est exacte selon les besoins des clients;

• Joindre les rapports post-perfusion aux des bases de données pour s’assurer d’avoir la documentation appropriée pour l’aide aux patients, et les besoins des programmes d’innocuité de médicaments;

• Saisir les données dans des bases de données propres aux programmes;

• Trier et classer les télécopies et documents entrants;

• Effectuer des contrôles de la qualité relativement aux rapports sur les effets indésirables en conformité avec les instructions de travail;

• Effectuer des contrôles des données à la source ou y contribuer;

• D’autres fonctions et tâches peuvent être confiées à l’adjoint(e) en pharmacovigilance I de temps à autre selon les besoins;

• Son travail peut exiger qu’il sur appel ou de garde.

Responsibilities:

• Create and maintain patient records in the CRM by ensuring information documented are accurate and updated regularly
• Execute administrative tasks critical to the progression of patients through the Program
• Ensure data integrity
• Act as a liaise between other members of the team
• Handling faxes (incoming/outgoing) accordingly and timely
• Organize work schedule to complement working hours in multiple time zones
• Labeling and attaching documents to the CRM
• Ability to cover various shifts
• Ad hoc duties as assigned

Niveau D’éducation:

• Des études de niveau collégial au minimum sont requises. Un diplôme ou un certificat avec concentration dans un programme de sciences de la vie constitue un atout important;

• Expérience en information médicale, recherche clinique ou innocuité des médicaments ou expérience équivalente et connexe en pharmacie ou dans un domaine de l’industrie pharmaceutique constitue un atout important;

• Connaissance de l’industrie de la pharmacovigilance, y compris des connaissances actuelles des lignes directrices en matière de pharmacovigilance de Santé Canada, du US FDA, d’EMEA et d’ICH;

• Capacité d’adaptation au changement et d’acquisition de nouvelles compétences selon les besoins;

• Expérience des domaines médical et/ou pharmaceutique et connaissance de la terminologie médicale sont un atout;

Education:

• Excellent computer skills
• Minimum 2 years experience in a similar administrative or data entry role
• Experience with the SalesForce software (or experience with a CRM system) an asset
• Experience with the faxing software (MyFax or Right Fax) an asset
• High School Diploma or Post Secondary schooling preferred
• Technical vocational training or equivalent combination of experience and education
• 2 years directly related experience

Compétences et Connaissances:

• Capacité de communiquer efficacement oralement et par écrit

• Bonnes relations interpersonnelles

• Bonnes compétences organisationnelles; souci du détail démontré

• Capacité à respecter systématiquement les échéances

• Excellentes aptitudes en résolution de problèmes; capacité à communiquer et/ou à résoudre les problèmes de manière efficace et efficiente

• Connaissance de Microsoft Word, Excel, PowerPoint et autres programmes Office

Skills and Knowledge:

• Knowledge of medical terminology an asset
• Ability to work autonomously
• Ability to provide assistance to team members during periods of increased workload
• Ability to recognize and question abnormal data and escalate if need be
• Ability to foresee and adjust scheduling and adjust workload
• Strong analytical skills
• Effective interpersonal and leadership skills
• Effective organizational skills; attention to detail
• Ability to consistently meet deadlines ;Time management skills and ability to prioritize tasks
• Excellent problem-solving skills; ability to resolve issues effectively and efficiently
• Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs
• Ability to communicate effectively in English and French (oral and written) for the Quebec and New Brunswick provinces

The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

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Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

$41,954 CAD - 59,950 CAD

Affiliated Companies:

Affiliated Companies: Innomar Strategies