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    • Type: Independent Contract (Contractor / Non-Employee).
    • We are seeking a ServiceNow Technical Consultant to lead a complex ITSM modernization engagement for a…
    • We also assist in enhancing and accelerating existing products.
    • The ideal candidate will have hands-on experience in ServiceNow application development,…
    • The ServiceNow HRSD Senior Specialist serves as the dedicated HR resource for the Human Resources Service Delivery (HRSD) module.
    • Strong compensation : we offer competitive compensation, regional-based uplifts, annual bonuses, and long-term financial rewards.
    • This is a strategic, customer-facing role that sits at the intersection of deep technical expertise, hands-on development, and trusted advisory.
    • Preference will be given to qualified employees, as defined in the Full-Time Support Staff Collective Agreement.
    • BDO is looking for a ServiceNow Functional Consultant to join our growing team, with the ability to work from anywhere in Canada, the ServiceNow Functional…
    • Certified and experienced consultants and thought leaders.
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    • The Specialist IS Service Management Platform (ServiceNow Developer) will be a core member of the Service Management team who will work with our business…
    • Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.
    • This position will report directly to our Sr. Manager of Service Management and will work on our ServiceNow AI platform, supporting ServiceNow solution design,…
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    • You will work with IT and business leadership, architects, and service delivery teams to deliver sophisticated, production-grade ServiceNow solutions that drive…
    • As a ServiceNow Engineer, you will contribute to the Bank’s ServiceNow instance using industry-standard practices and procedures while safeguarding the…
    • 6-month contract - possible extension.
    • We are seeking a highly skilled ServiceNow Discovery Engineer / ITOM Specialist with strong Software Asset Management (…
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Job Post Details

ServiceNow Implementation Consultant - job post

Cayuse Holdings
3.6 out of 5 stars
Canada
$75–$95 an hour - Freelance

Job details

Pay

  • $75–$95 an hour

Job type

  • Freelance

Location

Canada

Full job description

Job Title: ServiceNow Implementation Consultant
Location: Remote - Canada
Working Hours: Central Time Zone
Type: Independent Contract (Contractor / Non-Employee)
Start Date: ASAP
Pay Rate: $75-$95/hr CAD

We are seeking a ServiceNow Technical Consultant to lead a complex ITSM modernization engagement for a credit union client. This role requires deep ServiceNow expertise, strong client-facing skills, and the ability to design and implement scalable ITSM solutions while aligning with OOTB best practices and business requirements.

Implementation & Configuration
  • Configure Service Mapping, CMDB relationships, and CI discovery
  • Restore and optimize OOTB Change Management models and workflows
  • Implement Employee Center with Virtual Agent readiness
  • Configure Workspaces and modern dashboard experiences
  • Implement Problem Management and Major Incident Management processes
  • Build Platform Analytics dashboards and operational reports
Client Advisory & Enablement
  • Lead stakeholder discovery and solution workshops
  • Recommend ITSM process improvements and platform best practices
  • Guide CMDB health and data quality initiatives
  • Advise on integrations with monitoring tools such as LogicMonitor, SolarWinds, and Pingdom
  • Deliver training and knowledge transfer sessions
Documentation & Knowledge Transfer
  • Create solution design and configuration documentation
  • Document as-built configurations and operational runbooks
  • Conduct administrator and support team enablement sessions

Required Qualifications

ServiceNow Expertise
  • 5+ years of hands-on ServiceNow implementation experience
  • ServiceNow Certified System Administrator (CSA) – Required
  • ServiceNow Certified Implementation Specialist (CIS) in ITSM – Required
  • Strong expertise in Incident, Problem, Change, CMDB, and Service Catalog
  • Experience with Service Mapping, Employee Center, Workspaces, and Platform Analytics
Technical Skills
  • Strong understanding of ServiceNow OOTB workflows and data models
  • Experience with REST/SOAP integrations, MID Server, Flow Designer, and Glide scripting
  • Proficiency in JavaScript and CMDB CI relationship modeling
  • Experience with SLA configuration and reporting
Consulting Skills
  • Strong client-facing communication and workshop facilitation skills
  • Ability to balance OOTB capabilities with custom business needs
  • Experience leading complex multi-workstream ITSM initiatives
  • Ability to work independently and drive delivery
Preferred Qualifications
  • CIS in Discovery or Service Mapping
  • Experience with Virtual Agent, Now Assist, or AI/ML capabilities
  • Familiarity with ITOM, AIOps, and predictive intelligence
  • Experience in financial services or credit union environments
  • Exposure to monitoring integrations (LogicMonitor, SolarWinds, Pingdom)
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