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    • As our Service Writer, you’ll play an integral role in assisting the Service Departments with customer service needs, opening and closing work orders, and…
    • Exceptional client service skills with a genuine commitment to building long-term client relationships.
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    • Respond promptly to customer inquiries regarding service scheduling, job status, and service-related issues.
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    • Welcome customers and help assess their service needs.
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    • Some outdoor work required in the furtherance of maintenance service.
    • Extended health and dental benefits.
    • Competitive wages including performance bonuses.
    • Deliver timely, high-quality customer service by greeting and checking in customers, understanding their needs, and providing expert service advice.
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    • At least two years’ experience in a sales and service environment.
    • Work together with team members to provide exceptional customer service and meet sales goals.
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    • At least two years’ experience in a sales and service environment.
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    • At least two years’ experience in a sales and service environment.
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    • Your role is to take ownership of your Service Centre and be a role model for your team by building genuine customer relationships and taking pride in your…
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Job Post Details

Service Writer - job post

Sterling Fleet Outfitters
3.6 out of 5 stars
5425 Production Boulevard, Surrey, BC
$75,000–$82,000 a year - Full-time

Job details

Pay

  • $75,000–$82,000 a year

Job type

  • Full-time

Location

5425 Production Boulevard, Surrey, BC

Benefits

Pulled from the full job description

  • Profit sharing

Full job description

Sterling Fleet Outfitters exists to help companies Get More Done. Who wouldn't want to embody that? Time is a finite resource, and wasting it isn't in our DNA—we don't believe it's in our customers' either.

So, what does “More” mean to you?
More billable hours? More efficiency on the job? More time at home with family? Whatever your “More” looks like, we're here to help you achieve it.

Sterling is the go-to provider for electricians, plumbers, telecom contractors, and HVAC technicians seeking high-quality van and truck equipment that boosts productivity. Whether our customers operate a single vehicle or manage large fleets, they rely on our innovative thinking, quality craftsmanship, and commitment to getting the job done right.

Since our launch in 2002, we've grown into Western Canada's premier commercial vehicle outfitter, with recognition across North America. Our success is built on the dedication of our skilled, efficient, and hardworking team.

We're currently looking for a detail-oriented Service Writer to help coordinate workflow, support production planning, and keep jobs moving smoothly from start to finish.

Why Work at Sterling?

  • Strong team culture with a focus on growth, humility, and continuous learning
  • Competitive pay, plus bonus/profit-sharing eligibility after probation
  • Excellent medical benefits
  • Conveniently located in the Langley/Surrey area of BC's Fraser Valley

Role Overview

The Production Scheduler plays a key role in keeping our shop running efficiently by coordinating production schedules, supporting communication between departments, and helping ensure jobs are completed on time and to a high standard.

This position is ideal for someone who is organized, proactive, comfortable in a fast-paced production environment, and able to balance customer needs, technician workflow, and operational priorities.

Responsibilities

  • Develop, maintain, and adjust production schedules to maximize shop efficiency
  • Coordinate workflow across departments and technicians
  • Monitor project timelines and identify potential scheduling conflicts
  • Prioritize jobs based on customer requirements and operational capacity
  • Serve as a primary point of contact for customers regarding project status
  • Provide regular updates on scheduling, production progress, and delivery timelines
  • Update work orders and job data in company systems
  • Support material tracking and production documentation
  • Inspect and organize incoming vehicles for efficient production flow
  • Coordinate subcontractor activities as needed
  • Support job handoffs between departments to ensure smooth execution
  • Maintain accurate records and help keep the production floor organized and efficient

Requirements

  • Strong attention to detail with a high standard for accuracy
  • Honest, accountable, and willing to take ownership of mistakes and outcomes
  • Customer-facing experience and professional communication skills
  • Takes initiative without needing constant direction
  • Reliable, consistent, and able to follow through on commitments and deadlines
  • Comfortable working in a fast-paced, production-style environment
  • Strong computer skills, including:
    • Microsoft Excel
    • Scheduling systems
    • QuickBooks
    • Sales order management
    • Inventory or production tracking systems
  • Valid Class 5 driver's license
  • Physically capable of lifting up to 50 lbs and standing/bending for a full shift

Nice to Have

  • Experience with production scheduling or technician scheduling
  • Background in related trades
  • Experience with automotive 12V electrical systems
  • Experience working in a hands-on, operational, or shop-based role
  • Familiarity with vehicle upfitting, commercial equipment, or fleet-related work
  • Ability to quickly learn new systems and retain information well

Learn More

Want to learn more about Sterling? Visit our careers page: https://sterlingfleetoutfitter... (https://sterlingfleetoutfitters.com/careers/)

Hours of Work: 8:00 AM – 4:30 PM
Work Location: On-site (not remote)

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