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    • Create on demand work orders for service delivery.
    • Establish and maintains working relationships with Clients and service providers.
    • View all BGIS jobs - Ontario jobs - Service Delivery Manager jobs in Ontario
    • Salary Search: Service Delivery Coordinator (Remote) salaries in Ontario
    • See popular questions & answers about BGIS
    • This role will support customers in the form of scheduling and providing the service documentation needed to field technicians.
    • Assist with workforce planning activities and provide administrative support for organizational changes and staffing initiatives.
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    • Monitor open service orders and support the timely closure of completed work.
    • Coordinate service requests, schedule preventive maintenance visits, emergency…
    • As a Customer Service Coordinator, you provide administrative and operational support to the organization.
    • You perform administrative and follow-up tasks to…
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    • The ability to deliver exceptional customer service in person, by phone, and by email;
    • The preferred candidate is familiar with the North Shore and surrounding…
    • 1-3 years of eperience in client service, data management, or project coordination within a healthcare or information management environment.
    • Assist with triaging calls and email service requests.
    • The ideal candidate should have a technical background and experience as they are required to support our…
    • Excellent client service, interpersonal and conflict resolution skills.
    • Support customers across Yukon Energy’s service areas by responding to billing inquiries…
    • Answer the phone for service calls and respond to voicemails within 1 business day hour.
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    • In this role, you will work closely with our field service technicians, customers, technical support and Sales teams to provide excellent customer and after-…
    • Mechanical service: 1 year (preferred).
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    • Proven customer service skills, preferably in healthcare or other high-paced customer service environment.
    • Communicate: Professionally engage with patients,…
    • Perform service coordination, including daily scheduling for service calls, inspections and repairs/installs related to service (scheduling labour,…
    • 2-4 years of experience in a coordination, administration, service support, project support, or operations-related role.
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Job Post Details

Service Delivery Coordinator (Remote)
BGIS
·
2.9
Ontario
•
Remote
$47,118–$58,897 a year
Full-time
Apply on company site

Job details

$47,118–$58,897 a year
Full-time
Remote in Ontario

Full job description

The Service Delivery Coordinator is responsible for overseeing and coordinating the effective delivery of a variety of services related to the ongoing operation of the building(s). This job is also responsible for the timely resolution of all client requests pertaining to property services.

KEY DUTIES & RESPONSIBILITIES


Service Delivery

  • Manage work orders to completion in BGIS or client-based web application.
  • Facilitate alignment of client required services with contracts, schedules, and Pos.
  • Schedule access for internal and external service providers with the facility when required.
  • Prepare weekly/monthly summaries of work order performance for internal and external service providers.
  • Follow up with internal and external service providers to ensure all SLA’s are achieved.
  • Create on demand work orders for service delivery.
  • Ensure client required supporting documentation for quote and invoice submissions are provided.
  • Review and submit all estimates to the required approver(s) following client quote process.
  • Review of 3rd party invoices.
  • Support accruals.
  • Submit PO requests.
  • Generate required data for SLA Scorecard.
  • Report Intelex incidents.
  • Submit Comply Works requests.
    • Other duties as assigned.

Innovation

  • Advise management team of issues, concerns or noncompliance to standards.
  • Review internal and external reports and provide operational recommendations.
    • Identifies opportunities for possible efficiency and/or simplification of processes.

Data Integrity

  • Adheres to processes and company standards.
  • Maintain a database of requests to meet reporting and analysis requirements.
    • Report Intelex incidents.

Memorable Customer Experiences

  • Establish and maintains working relationships with Clients and service providers.
    • Review CSAT.

KNOWLEDGE & SKILLS


  • Knowledge of financial management software.
  • High school completion plus a specialized technical or business course.
  • Excellent interpersonal skills.
  • Strong customer-oriented skills.
  • Good communication skills (verbal/written).
  • Ability to multitask.
  • Analytical and problem-solving skills.
  • Ability to work independently.
  • Good computer skills, Maximo and Oracle, an asset.
    • Minimum of 1 year of relevant job experience.

Licenses and/or Professional Accreditation

None required.

    This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

    BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

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