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    • Dispatch Technicians for service calls on a daily basis.
    • Schedule Technicians for completion of work as per existing service contracts.
    • Receive customer service calls and distribute them to our technicians.
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    • Minimum 5 years in the service Operations.
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    • Documentation & Execution: Handle all documentation requirements vital to the successful execution of service projects and service calls.
    • Ongoing training and development to support your career growth.
    • Responsibilities include booking service appointments, executing structured call campaigns, and…
    • Committed to customer service and excellence.
    • Previous experience in customer service would be an asset.
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    • Field service coordination and operational support.
    • Receive and support customer-reported service issues and operational requests.
    • Schedule and manage service appointments, ensuring timely and efficient service delivery.
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    • Establish a strong inventory foundation to support future CANBAN or similar inventory management systems.
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Job Post Details

Service Coordinator - job post

R&R HVAC and Controls Ltd
961 Conception Bay Highway, Conception Bay South, NL A1X 7T2
$42,000–$52,000 a year - Full-time

Job details

Pay

  • $42,000–$52,000 a year

Job type

  • Full-time

Shift and schedule

  • Monday to Friday

Location

961 Conception Bay Highway, Conception Bay South, NL A1X 7T2

Benefits

Pulled from the full job description

  • Paid time off
  • Dental care
  • Extended health care

Full job description

Position: Service Coordinator

Job Type: Full Time

Location: Conception Bay South

Number of Positions: 1

Date Posted: January 22, 2024.

Salary: $42K to $52K Per year depending on qualification

Summary

R&R HVAC And Controls is recruiting for a Service Coordinator for our on-site operation in Conception Bay South NL

In this role you will be providing support for the day-to-day operation of a busy HVAC and Controls Service Company.

Your duties will include but are not limited to:

  • Manage existing Preventative Maintenance Service Program.
  • Schedule Technicians for completion of work as per existing service contracts
  • Manage Warranty Claims to the complete satisfaction of our Clients.
  • Dispatch Technicians for service calls on a daily basis.
  • Manage the documentation as it applies to the Service and Maintenance programs.
  • Prepare Reports as required to track Team performance.
  • Maintain electronic and hard copy files for all documentation to and from the Customer.
  • Manage Contractor Due Diligence Requirements
  • Manage contract renewals.
  • Interact with other companies and departments as required to fulfil the duties of the position.

Ideal Candidate

The ideal candidate will be proficient in Microsoft office suite including an excellent working knowledge of Excel, Word & Outlook. Strong communication and organizational skills and the ability to function efficiently in a fast-paced environment is essential.

Experience

  • Experience in office administration or document management in a Maintenance or HVAC environment is preferred, but equivalent education & experience will be considered.

.

Education

  • Graduation from an accredited program with a Diploma in Contract Administration, Business administration or related field.
  • Candidates with an equivalent combination of education and experience may also be considered.
  • Experience in Quick Books would be a definite asset

Working Conditions

  • Works with minimal supervision
  • Normal office environment
  • Monday to Friday (8:00 - 4:30) with ½ hour for lunch
  • This is not a remote position

Physical Demands

  • Visual concentration while working on computer screens for long periods
  • Ability to sit for long periods of time
  • Repetitive physical actions as related to office work

Salary & Benefits

Competitive salary would be negotiable based on experience and qualifications with full Benefits;

To apply for this position, please e-mail your resume in MS word or PDF format to

Shawn Craig

Projects@rrhvacandcontrols.com

Job Type: Full-time

Pay: $42,000.00-$52,000.00 per year

Benefits:

  • Dental care
  • Extended health care
  • Paid time off

Work Location: In person

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