Service Support Coordinator jobs

Position Overview

AvenueNB is seeking a highly organized, resourceful, and self-directed Coordinator to serve as the operational backbone of our team. This is a pivotal role designed for a professional who thrives on variety, anticipates needs, and takes pride in "getting things done."

The Coordinator provides high-level support equally across the leadership team, including the Executive Director, the Operations Director, and the Employer Services and Communications Director. You will be the primary point of contact for incoming inquiries from the public and the lead planner of our Annual Forum. We are looking for a "solution-finder" who can provide administrative support and keep projects on track with minimal supervision.

Key Responsibilities

Administrative Support

· Provide comprehensive administrative support to the Executive Director and Leadership team, balancing competing priorities and deadlines.

· Anticipate leadership needs by preparing briefing materials, presentations, and correspondence in advance.

· Coordinate regional meetings and consultations across New Brunswick, managing all logistics from venue booking to participant communications.

· Support the Board of Directors by preparing agendas, scheduling meetings (Zoom/in-person), booking translators, and maintaining accurate records of decisions.

· Prepare, edit, and distribute professional bilingual (English and French) communications, memos, notices, and updates for member agencies and stakeholders.

Event Leadership

· Lead the planning, coordination, and execution of AvenueNB’s Annual Forum.

· Manage all vendor relations, including translation/interpretation services, venues, catering, and audio-visual technicians.

· Ensure a seamless experience for all delegates from registration through to post-event reporting.

System Support

· Develop and generate reports and dashboards to track program outcomes, membership trends, and organizational KPIs.

· Provide first-level technical support to member agencies and users accessing Salesforce and other systems, assisting with account access, troubleshooting common issues, and liaising with system administrators when required.

• Manage administrative aspects of an online training program, including participant onboarding, user account setup, and ongoing program support.

Project & Operations Support

· Support the Operations Director in developing and deploying surveys and feedback tools to evaluate programs and services.

· Process application forms and determine program eligibility with high attention to detail.

· Identify opportunities to streamline internal processes and ensure all organizational documents are accessible and current.

· Produce clear, accurate reports and summaries for the Management Team, the Board of Directors, and member agencies to support decision-making and project tracking.

Qualifications

Education: College diploma or University degree in a related discipline; an equivalent combination of education and experience (including lived experience) will be considered.

Experience: 3+ years of proven experience in a high-level administrative, operations, or coordination role.

Technical Skills

· Proficiency with Microsoft Office 365 applications, including Outlook, Word, Excel, PowerPoint, and Teams.

· Experience using SharePoint for document management, file organization, and collaboration.

· Salesforce experience is considered an asset.

· Comfortable learning and using new technologies, AI, databases, online platforms, and virtual meeting tools.

Skills and Attributes

· Problem Solver: You don’t just spot issues; you bring solutions. You are resourceful and have the initiative to independently seek out information and solutions.

· Customer Service Excellence: You possess a pleasant, professional personality and represent AvenueNB with pride when speaking to members and the public.

· Impeccable Attention to Detail: You have a "zero-error" mindset and take pride in ensuring every memo, contract, and data entry is precise before it leaves your desk.

· Adaptable: You have the power to move between tasks quickly as priorities change in a growing organization.

· Bilingualism: Professional working proficiency in both English and French (written and spoken) is required.

· Highly Organized: You enjoy creating order. You excel at managing multiple priorities to ensure the office runs efficiently and projects stay on track.

What We Offer:

An exciting opportunity to work in an innovative, collaborative environment to create a positive impact in the lives of persons with a disability and employers in NB. Come be part of our dynamic team!

• Health/Dental Benefits and RRSP Pension Plan
• Competitive Salary and Paid Vacation/Personal Days
• Professional Development Opportunities
• Wellness/Fitness Annual Allowance
• Flexible Work Environment: work from home or hybrid (must be within New Brunswick) (Head Office is in Fredericton)

How To Apply:

If you are excited about this role and think you could be a good fit, we want to hear from you. Send your cover letter and resume to info@avenueNB.ca by June 29th, 2026.

We thank all applicants for their interest; however, only those candidates being considered for an interview will be contacted. This opportunity is only available for candidates legally entitled to work in Canada and residing in New Brunswick.

Pay: From $52,000.00 per year

Benefits:

• Company events
• Dental care
• Flexible schedule
• RRSP match
• Vision care
• Wellness program
• Work from home

Language:

• French and English (required)

Location:

• New Brunswick (required)

Work Location: Remote