Service Manager jobs in Peterborough, ON

Overview

HB Cycle is expanding!

After proudly serving the powersports community from our Lindsay location for 37 years, we are opening a second location at 2704 Lakefield Road in Peterborough, Ontario.

Backed by nearly four decades of industry experience, an established customer base, and a strong reputation, our new location will operate as a dedicated BRP dealership supporting Ski-Doo snowmobiles, Sea-Doo personal watercraft, Can-Am ATVs, and Can-Am side-by-sides.

We are looking for an experienced and motivated Powersports Service Manager to lead the service department at our new Peterborough location. This is an exciting opportunity to help establish and grow a new department while benefiting from the stability, knowledge, and support of a well-established dealership.

The successful candidate will oversee daily service operations, lead the service team, maintain high standards of workmanship, and ensure every customer receives professional and timely service.

Responsibilities

• Oversee the daily operations of the service department.
• Help establish service-department procedures, standards, and workflows for the new location.
• Lead, support, and develop service technicians and department employees.
• Schedule service appointments and assign work based on technician availability, experience, and job requirements.
• Communicate clearly with customers regarding service needs, estimates, timelines, and repair status.
• Review work orders to ensure they are accurate, complete, and properly documented.
• Monitor jobs in progress and help ensure work is completed correctly and on schedule.
• Provide accurate estimates and obtain customer authorization before additional work is performed.
• Perform quality-control checks and help ensure repairs meet dealership and manufacturer standards.
• Coordinate with the parts department to ensure parts are ordered and available when needed.
• Work closely with sales, parts, and administration to provide a seamless customer experience.
• Oversee warranty claims and ensure they are submitted accurately and in accordance with BRP requirements.
• Stay current on BRP service procedures, warranty policies, technical information, and recalls.
• Monitor service-department productivity, efficiency, profitability, and customer satisfaction.
• Manage technician time, shop capacity, and workflow during peak seasons.
• Maintain a clean, organized, efficient, and safe service environment.
• Address customer concerns professionally and work toward fair, timely resolutions.
• Support the recruitment, onboarding, training, and performance management of service employees.
• Maintain compliance with workplace health and safety requirements.
• Complete BRP training and certification requirements as needed.

Qualifications

• Previous experience managing or supervising a service department is strongly preferred.
• Experience in powersports, automotive, recreational vehicle, marine, agricultural, or equipment service is considered a strong asset.
• Technical knowledge of snowmobiles, personal watercraft, ATVs, or side-by-sides is an asset.
• Strong leadership, coaching, organizational, and problem-solving skills.
• Excellent customer-service and communication skills.
• Able to manage multiple priorities and make sound decisions in a busy environment.
• Experience preparing estimates, managing work orders, and scheduling technicians.
• Familiarity with manufacturer warranty processes and dealership-management systems is an asset.
• Strong attention to detail and commitment to quality workmanship.
• Comfortable using computers, email, service-management software, and manufacturer portals.
• Able to work effectively both independently and as part of a management team.
• Available to work Saturdays and additional hours during peak seasons.
• BossWeb & Lightspeed Evo experience is preferred, but not required.
• A valid Ontario driver's licence and clean driving record.

Join us in delivering high-quality service that keeps Powersports enthusiasts excited! We value energetic leaders who are passionate about mechanics, customer care, and driving success through teamwork and innovation.

Expected hours: 40.0 per week

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount

Work Location: In person