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Service Manager jobs in Peterborough, ON

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    • Order and maintain service tools as necessary.
    • Set schedules and assign tasks to service department employees.
    • Oversee administration of warranty claims.
    • View all Polito Ford jobs - Lindsay jobs
    • Salary Search: Service Manager salaries in Lindsay, ON
    • Extended Health and Dental Benefits package for employee and spouse/dependents.
    • - 10 days paid vacation to occur during winter break.
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    • Directs regional field operations by developing goals and direction approving activities controlling maintenance costs tracking facility scheduled preventive…
    • Drive operational improvements: Monitor facility performance, identify opportunities to improve service delivery and implement solutions that enhance efficiency…
    • Basic knowledge of mechanical and electrical systems, plumbing and carpentry.
    • Ability to read, write and understand oral and written instructions in English.
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    • This role is expected to provide exemplary leadership for the store by driving the company culture and strategies, achieving targeted results, championing…
    • Prior experience in a service leadership or supervisory role within agriculture or equipment service.
    • Schedule service department trucking and coordinate with…
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    • Primary escalation point for taking care of any issues regarding service.
    • Generate and dispatch service request work orders to vendors as per established…
    • Evaluate service quality and implement improvement plans when required.
    • Support initiatives focused on the development and continuous improvement of…
    • Digitally Confident – Embraces technology to improve workflows, customer service, and data tracking.
    • Customer Experience Mindset: Passionate about delivering…
    • At least two years of related food service management experience.
    • Creatively apply trendy food items and presentation to food service operations.
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    • Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.
    • Safety, Security, and Emergency Readiness.
    • Job Type:* Full-Time, Permanent.
    • The Financial Services Manager plays a key role in both the customer experience and overall performance of the dealership.
    • Handle escalated customer service issues and offer solutions.
    • Maintain excellence in store merchandising, detail and customer service.
    • Leverage software and digital tools to document work, access technical information, and support efficient service operations.
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Service Manager
Lindsay, ON K9V 4S5
Full-time

Job details

Pay information not provided
Dental care, Disability insurance, Extended health care
Full-time
Lindsay, ON K9V 4S5

Full job description

Polito Ford Lincoln Sales Ltd. is a family-owned dealership located in the Town of Lindsay, Ontario in the beautiful Kawarthas. We have been in business for over 30 years.

Position Summary

The Service Manager is responsible for overseeing and managing all service department operations to ensure both customer safety and satisfaction, as well as overall departmental success. A key priority for a Service Manager is to instill brand/dealership loyalty and ensure a positive customer experience.

The Service Manager has excellent communication skills and can listen and discern as well as manage the entire Service process. The Manager focuses on the big-picture without missing any of the details and delivers consistent positive results. They set an example as an expert in their field, setting a high standard of service for all aspects of the customer experience.

Job Duties

  • Responsible for all aspects of dealership service department, including operational performance, operational & maintenance costs, safety of operation, plus compliance with applicable laws and regulations
  • Directs procurement of all types of company-owned-and-operated automotive equipment, materials, supplies, and also parts required to maintain automotive equipment, garages, and storage facilities.
  • Assist in problem solving, and diagnosing vehicle problems.
  • Order and maintain service tools as necessary.
  • Oversee administration of warranty claims.
  • Manage hiring, training, supervising, and coaching of service department employees.
  • Set schedules and assign tasks to service department employees.
  • Review and analyze actions regularly to determine how to better utilize time and plan more effectively.

Specific Skills

  • Strong aptitude for technical/mechanical repairs.
  • Well versed in product line.
  • Excellent time management skills.
  • Outstanding customer service skills.
  • Effective verbal and written communication skills.
  • Organized and attention to detail with the ability to document customer needs.
  • Ability to work in a team environment to achieve common goals.
  • Flexible and open to change; initiative to take on special tasks as needed.
  • Ability to manage customer complaints and to solve difficult or complex problems.
  • Results-oriented and accountable for all aspects of the department.
  • Able to operate manual and automatic transmissions.
  • Proficient computer skills including Microsoft Office, Dealer software (preferably Serti),

Microcat, etc.

Requirements

  • College Diploma or Trade School Certificate in Automotive Studies, or equivalent
  • Valid driver’s license
  • Dealership experience preferred
  • Ideally three (3) years minimum as a Service Manager
  • One (1) year Brand product experience.

Benefits

  • Salary

  • Health and Dental Care

  • Disability Insurance

  • Life/AD&D/Critical Illness insurance

  • Ford Pension after 2 years of service

We thank all those candidates that apply but only those selected for an interview will be contacted.

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