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    • Proven track record as a service advisor or manager.
    • Experienced in providing exceptional customer service.
    • Coaches team members to provide excellent customer…
    • Hiring of service technicians and forecasting labour requirements.
    • You will be responsible for planning, organizing, and controlling the activities in the…
    • Proven dealership experience with a strong background in automotive service management.
    • Upsell additional services or repairs to enhance customer value and…
    • Employee vehicle purchase and service/parts discounts.
    • Minimum 3 years of automotive service management experience preferred.
    • Lead and manage all service and maintenance operations within the branch.
    • The Service Manager plays a key leadership role in driving service excellence,…
    • Dealership service manager: 3 years (preferred).
    • Leading, coaching and developing our service advisors, technicians and support staff.
    • _*Previous automotive service management experience is required.
    • Understanding of warranty administration, repair order flow, and service metrics.
    • Managing reconditioning schedules and service drive traffic requires someone who hates seeing a vehicle sit idle.
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    • Responsible for all financial aspects within the branch (costs/expenditures, accounts receivable, credit risks, etc.).
    • Cost shared Health and Dental Benefits.
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    • Direct and delegate effectively to the service staff.
    • We offer a comprehensive benefits package with flexible plans to suit your needs, along with a Group…
    • Oversee and manage daily residential service operations to ensure efficiency and service excellence.
    • Strong understanding of residential service operations.
    • Strong customer service and communication skills.
    • Assist with service work when required.
    • Open work orders and coordinate field service mechanics.
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    • Customer service experience in a retail or restaurant environment.
    • Provides feedback to store manager on partner performance during shift.
    • Lead and support the Service Foreman, service coordinator, and electricians assigned to service work.
    • Support larger industrial projects driven by service…
    • Maintain payroll at a branch level.
    • The management position duties include overseeing a team of 20+ employees, assisting in HR and performance management,…
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Job Post Details

Service Manager/Advisor - job post

Yarmouth Mazda
44 Starrs Rd, Yarmouth, NS
$60,000–$80,000 a year - Full-time

Job details

Pay

  • $60,000–$80,000 a year

Job type

  • Full-time

Location

44 Starrs Rd, Yarmouth, NS

Benefits

Pulled from the full job description

  • Paid time off
  • Vision care
  • Dental care
  • Life insurance
  • Disability insurance
  • Store discount
  • RRSP match

Full job description

Who We Are:

Yarmouth Mazda provides a premier vehicle shopping experience in Southwest Nova Scotia. Our company’s values are rooted in honesty, integrity, community and most importantly, placing our customers interests above all else.

Our team of experienced and friendly staff have allowed us to achieve remarkable growth and as such, we are expanding and require the support and talent of another team member to help us continue our growth!

We Need: Service Manager/Advisor

Specific Duties / Requirements:

  • Experienced in providing exceptional customer service.
  • Work directly with customers in an advisor role, create quotes and sell repair orders
  • Work with and manage technicians
  • Work with the manufacturer on warranty claims
  • Develop and maintain a culture that values excellent customer service through effective training, coaching and talent management.
  • Reviews and implements Service Centre policies and procedures that improve the Customer Experience through high quality repairs and building customer relationships.
  • Develops and implements a long-term strategy and action plan to attract and retain customers.
  • Coaches team members to provide excellent customer service.
  • Recruits, develops, motivates, recognizes and holds accountable a team that will meet established objectives and targets for sales and profitability.
  • Improves sales and profitability for the Service Centre.
  • Other duties as required by management.

Qualifications:

  • Proven track record as a service advisor or manager
  • New car experience an asset
  • Ability to work in a team
  • Provide an exceptional customer experience
  • Motivate and maintain a positive team environment for your staff

We Offer:

  • Fun, dynamic and positive work atmosphere
  • Great Reputation
  • RRSP, Medical, Vision & Dental Health Benefits
  • Competitive pay based on experience
  • Opportunity for growth
  • One on one training on sales process and personal branding
  • Employee discounts for the purchase of cars, tires & auto repair

Serious inquires only please. Only selected candidates will be contacted for interviews.

Job Type: Full-time

Pay: $60,000.00-$80,000.00 per year

Benefits:

  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • RRSP match
  • Store discount
  • Vision care

Work Location: In person

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