Service Desk jobs in Toronto, ON

Overview
We are seeking a detail-oriented and organized Office Assistant to join our reputable Boilers, Plumbing, and HVAC company. The ideal candidate will provide essential administrative support to ensure smooth office operations. This role offers an opportunity to work in a dynamic environment where excellent customer service and strong organizational skills are valued. Prior experience with office management, clerical tasks, and basic bookkeeping is preferred, along with proficiency in relevant software tools.

Responsibilities

• Manage front desk duties including greeting visitors and answering multi-line phone systems with professionalism and courtesy
• Handle data entry tasks accurately using Microsoft Office, Google Workspace, and QuickBooks
• Maintain organized filing systems both digitally and physically, ensuring easy retrieval of documents
• Assist with scheduling appointments for technicians and clients, coordinating service calls efficiently
• Provide customer support via phone and email, addressing inquiries related to services, billing, and appointments
• Perform clerical tasks such as proofreading documents, managing correspondence, and preparing reports
• Support bookkeeping activities including basic invoicing and record keeping for billing purposes
• Ensure office supplies are stocked and manage inventory as needed
• Uphold excellent phone etiquette and organizational skills to enhance customer experience

Qualifications

• Proven experience in an administrative or clerical role, preferably within a medical or technical office setting such as dental or HVAC offices
• Strong computer skills with proficiency in Microsoft Office (Word, Excel), Google Workspace, QuickBooks, and data entry software
• Excellent organizational skills with attention to detail and accuracy in typing and proofreading tasks
• Experience handling multi-line phone systems and front desk operations with professionalism and courtesy
• Ability to manage multiple priorities efficiently in a fast-paced environment
• Previous experience in customer service or customer support roles is highly desirable
• Knowledge of bookkeeping or billing procedures is a plus
• Strong communication skills with good phone etiquette and organizational abilities

This position is integral to maintaining efficient office operations while providing exceptional support to clients and team members. We welcome motivated candidates who are eager to contribute their skills in a professional setting.

Pay: $25.00-$35.00 per hour

Benefits:

• Casual dress
• Life insurance
• On-site parking

Work Location: In person