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Service Delivery Manager jobs in Ottawa, ON

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Job Post Details

Service Manager - job post

Camino Group
Ottawa, ON K1N 5P5
From $25 an hour - Full-time

Job details

Pay

  • From $25 an hour

Job type

  • Full-time

Shift and schedule

  • Weekends as needed
  • Evenings as needed
  • Day shift

Location

Ottawa, ON K1N 5P5

Benefits

Pulled from the full job description

  • Store discount
  • Casual dress
  • Company events
  • Flexible schedule

Full job description

Service Manager — Full-Time

The Camino Group, which includes El Camino, Giulia, Datsun, and Riviera is looking for a Service Manager to join our team. A person who is passionate about hospitality, leadership and who leads by example — someone who thrives in a fast-paced environment, supports both guests and staff with confidence, and balances hands-on service with administrative precision.

What the Role Involves

Leadership & Service

  • Work 4–5 serving shifts per week, leading by example and setting the tone for consistency, professionalism, and genuine hospitality.
  • Take 1–2 closing shifts each week, ensuring smooth service, team communication, and strong end-of-day execution. MOD shifts when necessary.
  • Work closely with the Chef, Director, and Assistant Director to keep daily operations running efficiently and aligned.
  • Participate in hiring, onboarding, training, and disciplinary processes as needed.
  • Foster a positive, respectful, and motivated team culture.

Administrative Duties

  • Create and manage weekly staff schedules, balancing business needs with labor goals.
  • Complete cash-outs, tip-outs, and invoicing accurately and on time.
  • Maintain organized records and assist with ordering or other administrative follow-ups.
  • Use internal management systems (Push, VT, Dext, etc.) to stay on top of scheduling and invoicing.

What We’re Looking For

  • Minimum 2 years’ experience in a leadership or senior service position.
  • Strong communication, organizational, and leadership skills.
  • Comfortable in a busy, high-volume environment with strong attention to detail.
  • Available for evenings and weekends.
  • Passion for hospitality and guest experience.

What We Offer

  • Full-time hours (35–44 per week) with a mix of service and administrative shifts.
  • Staff meal and 30% employee discount across all Camino Group restaurants.
  • Competitive tip pool structure

A professional, supportive work environment and opportunities for growth within the company.

Job Type: Full-time

Pay: From $25.00 per hour

Expected hours: 30 – 40 per week

Benefits:

  • Casual dress
  • Company events
  • Flexible schedule
  • Store discount

Experience:

  • Supervising: 2 years (preferred)
  • Serving: 4 years (required)

Work Location: In person

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