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    • Oversee daily service operations, including scheduling repairs, managing workflow, and ensuring timely completion of vehicle services.
    • Maintain accurate service records and documentation.
    • Review service reports and ensure quality workmanship.
    • Assist with complex service calls when necessary.
    • Dealership service manager: 3 years (preferred).
    • Leading, coaching and developing our service advisors, technicians and support staff.
    • Coordinating service calls, installations, deliveries, pickups, and maintenance activities.
    • Assisting with customer concerns and service-related issues.
    • Develop an organization-wide service delivery framework.
    • Has leadership experience in *nonprofit service delivery systems, housing, or social services*.
    • Can assess competing priorities, manage operational risks, and make thoughtful decisions that support stable, secure, and effective data services.
  • View similar jobs with this employer
    • Relevant Experience: Prior leadership, customer service, route sales, delivery, and/or entrepreneurial experience preferred.
  • View similar jobs with this employer
    • Experience in industrial sales or customer service.
    • Hands-on support of direct reports includes accompanying our service representatives or visiting customers…
    • Experience in retirement living is an asset.
    • Building Environmental Systems diploma or equivalent approved related experience.
    • This role is responsible for fostering excellence in practice, supporting staff development, strengthening service delivery, and ensuring compliance with…
    • Excellent communication and customer service skills.
    • We are seeking an experienced and driven Commercial Roofing Service Manager to lead our service department.
    • Ensure high levels of customer satisfaction through excellent service delivery.
    • Demonstrated sales ability, including upselling services effectively.
    • Customer service in a sales and service capacity/environment.
    • Create, maintain, track and close service work orders for such things as new equipment assembly,…
    • Strong automotive service advising ability.
    • This position is roughly 50% senior service advising and 50% service management.
    • This is not a marketing role.
    • Act as main point of contact for service calls and provide proactive, responsive customer service via telephone and email.
    • Customer service: 3 years (required).
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Job Post Details

Automotive Service Manager - job post

Chilliwack Volkswagen
44615 Yale Rd W, Chilliwack, BC V2R 4H2
$50,000–$120,000 a year - Full-time

Job details

Pay

  • $50,000–$120,000 a year

Job type

  • Full-time

Location

44615 Yale Rd W, Chilliwack, BC V2R 4H2

Benefits

Pulled from the full job description

  • Dental care
  • Extended health care

Full job description

Job Summary

We are seeking a dynamic and experienced Automotive Service Manager to lead our service department with enthusiasm and expertise. In this pivotal role, you will oversee daily operations, ensure exceptional customer service, and drive profitability through effective management of the service team. Your mechanical knowledge and dealership experience will empower you to coordinate repairs, manage staff, and uphold high standards of automotive repair excellence. If you thrive in a fast-paced environment and are passionate about delivering top-tier automotive solutions, this is your opportunity to make a significant impact!

Duties

  • Lead and motivate the service department team to achieve operational goals and deliver outstanding customer experiences
  • Oversee daily service operations, including scheduling repairs, managing workflow, and ensuring timely completion of vehicle services
  • Maintain high levels of customer satisfaction by providing transparent communication, resolving concerns promptly, and upselling additional services when appropriate
  • Manage dealership repair orders, ensure accurate cash handling, and oversee parts inventory for efficiency
  • Develop and implement sales strategies to increase revenue through upselling maintenance packages and additional automotive services
  • Monitor technician performance, provide coaching, and facilitate ongoing training to enhance technical skills and mechanical knowledge
  • Ensure compliance with safety standards, dealership policies, and industry regulations at all times

Qualifications

  • Proven dealership experience with a strong understanding of automotive repair processes and mechanical systems
  • Prior mechanic experience is highly desirable to facilitate effective communication with technicians and understand technical issues
  • Demonstrated ability in customer service with excellent communication skills to build lasting client relationships
  • Strong sales acumen with experience in upselling services and handling cash transactions accurately
  • Knowledge of automotive parts, repairs, diagnostics, and industry best practices
  • Leadership skills to manage a team effectively while fostering a positive work environment
  • Ability to multitask efficiently in a fast-paced setting while maintaining attention to detail

Join us as an Automotive Service Manager where your leadership will drive success! We value energetic professionals who are eager to lead with passion, uphold high standards of quality, and deliver exceptional service experiences. If you’re ready to take your automotive career to the next level—apply today!

Pay: $50,000.00-$120,000.00 per year

Benefits:

  • Dental care
  • Extended health care

Work Location: In person

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