Skip to main content
Post your resume and find your next job on Indeed!

Senior Technical Support Engineer jobs in Calgary, AB

Sort by: -
    • (including time as a senior technician, technical specialist, or service support role).
    • Provide advanced technical support to Deutz‑Fahr dealers.
    • Contributing to technical standards and practices across the organization.
    • Experience taking technical ownership of projects involving multiple systems or…
    • In this role, you will connect directly with customers to diagnose and resolve technical challenges, while also recognizing opportunities to recommend Xplore’s…
    • Provide engineering support for ongoing outages through direct interaction with field service personnel and providing technical support for outage planning…
    • Partners with internal stakeholders to support solution delivery, providing the technical depth needed for them to guide customers effectively.
    • Reporting to the Regional Performance Director, the Support Specialist is responsible for providing technical support and assistance to franchisees.
    • Excellent technical and problem-solving skills.
    • Benefits – Competitive salary, flexible working, a paid day each year to volunteer, an employee share purchase…
    • Demonstrated ability to influence senior leadership and drive security-first decision-making.
    • Design and support Azure networking (VNet, NSG, routing, hybrid…
    • Excellent verbal and written communication skills, with the ability to patiently explain technical concepts to non-technical users.
    • You are a maven in customer support, driven by client satisfaction and product adoption.
    • This is a backfill position that will support the Pacific Time Zone and…
    • Degree in Computer Science or related field.
    • Good English communication skills - written and spoken.
    • Familiarity with Operating System Fundamentals, Network…
    • Support continuous improvement initiatives related to technical support processes and product knowledge.
    • Work closely with sales teams to support quotations,…
    • Lead and execute technical IS projects.
    • Participate in the on-call support rotation.
    • Actively maintain system technical documentation ensuring accuracy and…
    • This is an excellent opportunity for a technology professional with strong application support, software deployment, and troubleshooting experience who enjoys…
    • Review and contribute to technical support documentation, including Frequently Asked Questions and Application Notes.
Get email updates for the latest Senior Technical Support Engineer jobs in Calgary, AB

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Career Resources:

Job Post Details

Senior Technical Support Manager – Agricultural Equipment(Deutz‑Fahr Dealer Network) - job post

MRG Canada inc.
Calgary, AB•Hybrid work
$90,000–$120,000 a year - Permanent, Full-time

Job details

Pay

  • $90,000–$120,000 a year

Job type

  • Permanent
  • Full-time

Location

Calgary, AB•Hybrid work

Full job description

Senior Technical Support Manager – Agricultural Equipment(Deutz‑Fahr Dealer Network)

Location: Alberta (ideally Calgary area)
Territory: Western Canada (British Columbia, Alberta, Saskatchewan)
Employment Type: Full-time, Permanent
Company: MRG Canada

Company Overview

MRG Canada is the official Canadian importer of several agricultural equipment brands, including Deutz‑Fahr (Same Deutz‑Fahr – SDF).

We support a national dealer network by providing advanced technical support, structured warranty management, and strong product expertise, acting as the key technical link between dealers and the manufacturer.

As part of our continued growth in Western Canada, we are seeking a Senior Technical Support Manager – Deutz‑Fahr to serve as the primary technical reference for our dealer network and for the manufacturer.

Position Summary

The Senior Technical Support Manager – Deutz‑Fahr provides advanced diagnostic and technical support for Deutz‑Fahr tractors across BC, Alberta, and Saskatchewan.

This role acts as the main technical liaison between dealer technicians and managers, MRG Canada, and the manufacturer Same Deutz‑Fahr (SDF).

The position works closely with other MRG Canada Service Managers based in Ontario and Quebec to ensure consistent national technical practices, warranty processes, and manufacturer communication.

This role does not include direct people management and is focused on technical leadership rather than team supervision.

This position is NOT for you if:

  • You are looking for a shop-based or 100% hands-on technician role
  • You come primarily from large industrial plants, oil & gas, or power generation
  • You are seeking a director-level or corporate management position
  • You are not comfortable providing technical support by phone and remote diagnostics

✅ Profile that succeeds in this role:

  • Former senior technician or service manager ready to move beyond the shop
  • Strong diagnostic background with agricultural tractors or similar mobile equipment
  • Comfortable communicating with dealer technicians and service managers
  • Able to make technical decisions without physically seeing the machine
  • Enjoys being the technical reference rather than managing staff

What this role really looks like day-to-day:

  • 70–80% remote technical support (phone, diagnostics, troubleshooting)
  • 20–30% travel for dealer support, training, and complex field cases
  • Very limited hands-on wrench work
  • Strong focus on diagnostic analysis, communication, documentation, and follow‑up

Key Responsibilities

  • Provide advanced technical support to Deutz‑Fahr dealers
  • Diagnose complex mechanical, hydraulic, electrical, and electronic issues
  • Deliver remote technical assistance and occasional on-site field support
  • Perform root‑cause analysis and recommend long-term corrective actions
  • Manage and validate warranty claims
  • Coordinate and support recalls and technical campaigns
  • Act as the primary technical contact with Same Deutz‑Fahr (SDF)
  • Interpret, distribute, and explain technical service bulletins
  • Provide structured technical feedback to the manufacturer
  • Train and support dealer technicians
  • Support new product launches and technology introduction

Qualifications and Experience

  • Minimum 8 years of experience in agricultural or mobile heavy equipment service

(including time as a senior technician, technical specialist, or service support role)

  • Experience in an OEM, importer, or dealer technical support environment
  • Strong hands-on diagnostic experience with agricultural tractors or similar equipment
  • Solid knowledge of diesel engines, transmissions, hydraulics, and electronics
  • Ability to use OEM diagnostic tools and follow structured troubleshooting processes
  • Strong communication, organizational, and technical decision-making skills
  • Ability to work independently with a high level of accountability

Language Requirements

  • English: required (advanced technical level)
  • French: an asset

What We Offer

  • Competitive salary based on experience
  • Comprehensive benefits package
  • Company vehicle or travel allowance based on travel requirements
  • Strategic role with high autonomy and national impact

Job Types: Full-time, Permanent

Pay: $90,000.00-$120,000.00 per year

Experience:

  • Agricultur: 5 years (required)

Language:

  • English (preferred)

Willingness to travel:

  • 25% (preferred)

Work Location: Hybrid remote in Calgary, AB

Let Employers Find YouUpload Your Resume