Senior Technical Support Engineer jobs in Calgary, AB
- Capgemini EngineeringCalgary, AB
- $76,336–$179,088 a year
- Permanent
- We are seeking an experienced Technical Application Support Analyst to provide operational and technical support for a portfolio of enterprise and petro-…
- Capgemini EngineeringCalgary, AB
- $76,336–$166,552 a year
- Permanent
- Provide day-to-day functional support for GIS and geospatial applications.
- Collaborate with technical teams and business stakeholders to identify and resolve…
- Armstrong Fluid TechnologyCalgary, AB
- As an Application Engineering Specialist on the RSEC Ontario team, you will support Armstrong's mission by analyzing project requirements, developing optimized…
- WBM TechnologiesCalgary, AB
- The ability to explain technical concepts to clients, project teams, and support staff with varying levels of technical knowledge.
- TELUS DigitalCalgary, AB
- $84,000–$105,000 a year
- Full-time
- Provide technical guidance and troubleshooting support to a team of technology professionals working on TELUS Managed Services.
- View all TELUS Digital jobs - Calgary jobs
- Salary Search: Technology Consultant salaries in Calgary, AB
- See popular questions & answers about TELUS Digital
- F12.netCalgary, AB
- Full-time
- You will also take on the role of coaching and mentoring technicians while providing technical support and guidance to the team in resolving complex technical…
- View all F12.net jobs - Calgary jobs - Technical Lead jobs in Calgary, AB
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Integrated Services - Senior Systems Analyst
Easily applyF12.netCalgary, AB T2E 4P9- $70,000–$80,000 a year
- Full-time
- On call
- Maintain accurate technical notes and activity tracking.
- Systems Analyst is always available to resolve our client’s technical issues in person and remotely.
- View all F12.net jobs - Calgary jobs - Senior Systems Analyst jobs in Calgary, AB
- Salary Search: Integrated Services - Senior Systems Analyst salaries in Calgary, AB
- See popular questions & answers about F12.net
- Serve RoboticsCalgary, AB
- $220,000–$320,000 a year
- Full-time
- Implement collaboration, productivity, and ERP systems that support cross-functional teams.
- Establish and deliver on SLAs for IT support across offices, labs,…
- Capital PowerCalgary, AB T2P 1M4
- Full-time
- Overtime +1
- System integration and support experience; specifically, for “commercial off the shelf” products.
- Providing input to financial assessments of technical…
- View all Capital Power jobs - Calgary jobs - Systems Integration Specialist jobs in Calgary, AB
- Salary Search: ETRM System Specialist salaries in Calgary, AB
- See popular questions & answers about Capital Power
- Capital PowerCalgary, AB T2P 1M4
- Full-time
- Overtime +1
- System integration and support experience; specifically, for “commercial off the shelf” products.
- Providing input to financial assessments of technical…
- View all Capital Power jobs - Calgary jobs - Systems Integration Specialist jobs in Calgary, AB
- Salary Search: ETRM System Specialist salaries in Calgary, AB
- See popular questions & answers about Capital Power
Linux Systems Specialist - Senior | Tier 3
Easily applyCulture Core GroupCalgary, AB- $90,000–$120,000 a year
- Full-time
- On call
- We do not expect expert-level proficiency in every product we support.
- Work with customer developers and technical teams to diagnose application and…
- Alberta Securities CommissionCalgary, AB
- Full-time
- Providing senior-level design, build, configuration, and operational support for the ASC’s enterprise network infrastructure, including Cisco switching and…
View similar jobs with this employerAvevaCalgary, AB- Full-time
- Serve as a Technical Support Engineer/Analyst, providing support for all product technical issues.
- Participate in domestic and international travel, as required…
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- VerkadaCalgary, AB
- Responsibilities include directly interfacing with customers/partners throughout the sales process, overcoming technical objections, assisting customers in…
Field Operations
Easily applyOomaCalgary, AB- $65,000–$80,000 a year
- The Field Support Specialist provides remote technical and operational support for field resources.
- At least 2-3 years of experience in technical customer…
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IT Project/Solutions Engineer - CA
Easily applyEver NimbleCalgary, AB T2R 1K3- From $60,000 a year
- Full-time
- Proven advanced technical support for client stakeholders such as IT Managers;
- Translate tech into business value for non‑technical audiences.
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Career Resources:
Applications Support Specialist - Petro-Technical Applications
Applications Support Specialist - Petro-Technical Applications
Job details
Full job description
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.
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Location: REMOTE / Hybrid – Calgary, Canada
Job Description:
We are seeking an experienced Technical Application Support Analyst to provide operational and technical support for a portfolio of enterprise and petro-technical (subsurface) applications. This role is responsible for ensuring application availability, delivering end-user support, managing incidents and requests, and partnering with internal teams and vendors to maintain a stable and efficient application environment.
Your Role:
- Provide day-to-day technical and functional support for petro-technical and subsurface applications used by geoscientists, reservoir engineers, and drilling engineers.
- Manage, monitor, and maintain application environments to ensure high availability, reliability, and performance.
- Provide Tier 1 and Tier 2 support to end users through phone, email, and self-service support channels.
- Diagnose, troubleshoot, and resolve application-related issues, escalating to third-line support teams or software vendors as needed.
- Perform incident, service request, and problem management activities in accordance with established service level agreements (SLAs).
- Conduct issue triage, root cause analysis, escalation management, and resolution tracking.
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- Log, update, track, and report on support tickets to ensure timely and accurate resolution.
- Support application upgrades, patching, configuration changes, and interface management activities.
- Manage software licensing, user account provisioning, and de-provisioning processes to support employee onboarding and offboarding.
- Collaborate with business stakeholders, technical teams, and external vendors to improve application stability and user experience.
- Participate in testing and validation activities for application enhancements and system changes.
Your Skills and Experience:
- Demonstrated hands-on experience supporting subsurface and petro applications within the Oil & Gas or Energy industry.
- Bachelor's degree in Information Technology, Computer Science, Engineering, Geoscience, Petroleum Engineering, or a related discipline, or equivalent industry experience.
- Demonstrated hands-on experience supporting the Schlumberger petro-technical application suite, including:
- Blueback
- Petrel
- C-Core
- Drillbench
- Eclipse
- GeoX
- Intersect
- PetroMod
- Other applications may include Petroleum Experts, Amarile RE Studio, Blue Marble, Paleoscan, Peloton – Wellview/Siteview, Hampson Russel Suite, Geolog, etc.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
The base compensation range for this role in the posted location is $76,336 - $179,088 /year.
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.
Disclaimers
Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.