Senior Support jobs in Oakville, ON
- Walmart CanadaMississauga, ON
- $109,400–$150,480 a year
- The role serves as a trusted advisor to senior leadership, providing clear visibility into critical customer issues, emerging trends, and opportunities for…
- MeadowBrook ConstructionMississauga, ON L4Z 1N4
- $35–$42 an hour
- Full-time
- Dental care
- Life insurance
- Profit sharing
- Extended health care
- Competitive base salary Safe workplace environment Steady, 40-hour work week, through business cycle ups and downs Generous benefits package; including employer…
Senior Living Advisor
Easily applyOften replies in 1 dayVisavieMississauga, ON- Full-time
- Ability to support and guide vulnerable individuals in collaboration with their families or support network.
- Experience in the healthcare field or working with…
Systems Analyst - Senior
Easily applyBevertecBurlington, ON- $75–$80 an hour
- Contract
- Hands-on experience with Microsoft Dynamics AX/D365FO/C365CM, including system configuration and support.
- Job Role: Systems Analyst – Senior (Microsoft Dynamic…
Sr. Spa Manager | The Pearle Hotel & Spa
Easily applyThe Pearle Hotel and Spa, Autograph CollectionBurlington, ON- From $80,000 a year
- Full-time
- Dental care
- Asset & Facility Care: Oversee asset care, property maintenance, and system upkeep in collaboration with support departments to maintain pristine facility and…
- High Liner FoodsHybrid work in Mississauga, ON
- $112,000–$125,000 a year
- Permanent
- Vision care
- Dental care
- Lead insights and analytics support for innovation strategy, pipeline development, concept evaluation, and commercialization decisions across Retail and…
Senior PLC Programmer
Easily applyStart ElectricOakville, ON- $40–$45 an hour
- Full-time
- Weekends as needed
- Vision care
- Dental care
- Paid vacation
- RRSP match
- Flexible schedule
- Company events
- Provide electrical machine commissioning and/or technical support both on and off-site.
- As a PLC Programmer you will be responsible for working independently…
Senior Estimator
Easily applySTRABAG Inc.Mississauga, ON- $120,000–$150,000 a year
- Full-time
- Paid time off
- RRSP match
- On-site parking
- Lead estimate review meetings and support continuous improvement initiatives.
- Conduct estimate reviews with senior management prior to bid submission.
Senior Paralegal
Easily applyNewARO IncHybrid work in Burlington, ON L7N 3G7- $40,000–$60,000 a year
- Full-time +1
- Provide legal support across files in Ontario, British Columbia, Alberta, and Manitoba, when required.
- Strong knowledge of the litigation process.
- BeedieEtobicoke, ON
- $148,000–$180,000 a year
- Full-time
- RRSP match
- Excellent communication skills, combined with proven presentation experience within a senior level management group.
- Assist asset management team when required.
Senior Bookkeeper
Easily applyAversan IncMississauga, ON- $35–$40 an hour
- Full-time +1
- 35 hours per week
- Paid time off
- Vision care
- Dental care
- Life insurance
- Extended health care
- On-site parking
- Coordinate with external auditors and support audit requirements.
- Identify opportunities for process improvements and support implementation of best practices.
- High Liner FoodsHybrid work in Mississauga, ON
- $118,000–$145,000 a year
- Permanent
- Vision care
- Dental care
- The successful candidate will bring strong analytical and commercial thinking with the ability to translate data into actionable recommendations that influence…
Senior Distribution Centre Associate
Easily applySnuggle BugzOakville, ON L6L 5N1- From $19 an hour
- Full-time +1
- 30 to 40 hours per week
- Monday to Friday +1
- Vision care
- Dental care
- Store discount
- RRSP match
- Casual dress
- Company events
- Reports to:* Distribution Centre Supervisor.
- Hours:* Monday –Friday 7:30 am–4:00 pm, occasional weekends.
- The successful candidate will be good with numbers,…
Senior Accountant
Easily applyHelix ImpressionsMississauga, ON L5T 1Y5- Full-time
- Provide reliable technical accounting support to the Controller.
- Ensure accounting records comply with applicable accounting standards and support government…
Senior Accountant
Easily applyHelix ImpressionsMississauga, ON L5T 1Y5- Full-time
- Provide reliable technical accounting support to the Controller.
- Ensure accounting records comply with applicable accounting standards and support government…
- High Liner FoodsHybrid work in Mississauga, ON
- $110,000–$150,000 a year
- Permanent
- Vision care
- Dental care
- Embed research findings and consumer learning into annual planning, brand strategies, and innovation pipelines to support informed commercial decisions.
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Job Post Details
Senior Manager, Contact Center - Escalations
Senior Manager, Contact Center - Escalations
Job details
Full job description
Position Summary...
This role exists to protect and restore customer trust by providing senior leadership and end-to-end accountability for Walmart Canada’s Customer Escalations function. The role elevates service recovery and resolution capabilities, develops a high-performing escalation team, and connects customer experiences with business and product stakeholders to eliminate recurring issues and improve the overall customer experience.What you'll do...
We’re looking for a Senior Manager, Customer Escalations to lead a highly visible function within Walmart Canada’s Customer Care team, bringing together customer advocacy, people leadership, executive communication and strategic problem-solving.
You’ll lead our Customer Escalations team, provide end-to-end leadership for complex and executive customer matters, and turn customer insights into meaningful action — thriving in a dynamic environment that requires navigating competing priorities and influencing across the organization.
As the leader of customer escalations, this individual provides end-to-end oversight of complex and executive-level customer matters, carefully balancing customer needs, company policies, business priorities, and risk considerations. They effectively manage multiple high-priority cases and stakeholders, continuously assessing urgency, impact, and resolution strategies.
The role serves as a trusted advisor to senior leadership, providing clear visibility into critical customer issues, emerging trends, and opportunities for improvement. Through strong communication and strategic insights, they help leaders make informed decisions and proactively address customer concerns.
Success in this position requires close collaboration across Walmart, including Stores, eCommerce, Marketplace, Logistics, Product, Technology, Legal, and Risk teams. By building strong partnerships and removing barriers, they help drive timely and effective customer outcomes.
A key responsibility is transforming customer feedback and escalation insights into meaningful action. This includes identifying trends and opportunities to enhance processes, products, tools, and customer experiences at scale, ultimately improving satisfaction and operational effectiveness.
The role also leads the ongoing evolution of the Customer Escalations operating model, strengthening resolution capabilities, improving consistency, and creating simpler, more seamless experiences for both customers and internal partners.
Qualifications:
- Strong people leadership and a passion for developing high-performing teams.
- Exceptional written and verbal communication, with the ability to simplify complex situations for different audiences.
- Demonstrated ability to manage multiple complex priorities and stakeholders while maintaining focus and responsiveness.
- Strong customer instincts and the ability to balance customer advocacy, policy, risk and business considerations.
- Confidence working with senior and executive leaders, providing concise updates, insights and recommendations.
L’échelle salariale pour ce poste est de 109,400.00 à 150,480.00. La rémunération sera déterminée en fonction de l’expérience pertinente.ㅤ
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Age – 16 or olderPreferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Walmart will accommodate the disability-related needs of applicants and associates as required by law.
Primary Location…
1940 Argentia Rd, Mississauga, ON L5N 1P9, Canadareport to apply for this job.
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