Senior Support Officer $60,000 jobs in Hamilton, ON

We are looking for a Senior IT Support Specialist (L2) who thrives on solving complex problems, delivering exceptional client service, and building trusted relationships with clients. This role is ideal for someone who enjoys working directly with end users, becoming a familiar and dependable presence within client environments, and helping organizations get the most from their technology.About the Role.As our Senior IT Support Specialist (L2), you will serve as a trusted technical advisor, escalation expert, and key client partner. Unlike traditional support roles, this position will spend a significant portion of time onsite at client locations, supporting their employees, systems, infrastructure, and day-to-day technology needs.You will take ownership of complex technical issues while building strong relationships with clients and their teams. Success in this role requires a combination of advanced technical expertise, exceptional customer service, proactive communication, and the ability to create confidence and trust with every interaction.You will be one of the faces of AOS within our client environments, helping ensure technology enables productivity, minimizes disruption, and delivers a consistently positive client experience.What You'll Do

• Serve as a trusted technology partner for assigned clients, building strong relationships with end users and key stakeholders.
• Provide a high level of onsite support at client locations, assisting employees with technical issues, system adoption, and day-to-day technology needs.
• Deliver an exceptional client experience through proactive communication, responsiveness, professionalism, and follow-through.
• Identify opportunities to improve client environments, processes, security, and overall technology performance.
• Act as an advocate for the client while balancing business priorities and technical best practices.

How Success is Measured

• Client relationship quality and stakeholder feedback
• Onsite client satisfaction and engagement
• Ability to build trust and confidence with client teams

What We Expect

• A strong client-first mindset and commitment to delivering exceptional service.
• Professionalism and confidence when working directly with client leadership and end users.
• The ability to build trust, communicate technical concepts clearly, and create positive client experiences.
• A proactive approach to identifying opportunities for improvement within client environments.

Why Join Us?At AOS, you will be part of a collaborative, growth-focused team where your expertise truly matters. This role offers a unique opportunity to combine technical problem-solving with relationship building and client partnership.You will have the opportunity to:

• Become a trusted advisor to clients and their teams
• Make a direct and visible impact on client success
• Work closely with end users and leadership teams within client organizations
• Mentor and develop junior team members
• Grow into senior technical and leadership opportunities
• Work on meaningful projects and strategic initiatives
• Be recognized for your contribution and performance

You won't just be resolving technical issues you will be helping clients work better, supporting their teams, and shaping the service experience they receive from AOS every day.
How to ApplyIf you’re passionate about technology, love solving complex problems, and enjoy helping both clients and teammates succeed, we’d love to hear from you.Please submit your resume and a cover letter explaining why you’re a great fit for the Senior IT Support Specialist (L2) role at AOS.Our Commitment to InclusionWe are an equal-opportunity, affirmative action employer. We value and welcome diversity and are committed to creating an inclusive environment where everyone feels they belong.We provide reasonable accommodations throughout the recruitment process. If you require assistance, please let us know. We celebrate diverse backgrounds, experiences, and perspectives and encourage all qualified candidates to apply.