Senior Support Engineer jobs

WHO IS CALITSO IT?

At Calitso we provide an IT experience better than any other Managed IT Services Company in the Calgary area. We bring together expert IT solutions/support, exceptional customer service and a unique understanding of business operations. We believe in always doing what's best for our customers and being a strategic IT partner. This customer centered focus has allowed us to grow and scale and we are looking for IT professionals who want to expand their careers and continue to grow with us.

WHY WORK FOR CALITSO IT?

We provide a fun, welcoming, and fair work environment for our employees. We appreciate the strengths and values that they bring to our team and reward them for their hard work. As an IT professional you went into the IT field to work with new technologies, equipment and software not to be told you can't do something or that you have to hand it off to another department. We believe in letting our staff learn and succeed in their careers. Our staff often say they learn more in a few months with Calitso than years with another company. Are you stuck in your career? Not given the chance to work with new technologies and/or gain experience. Get your passion for IT back and join our Calgary team. Feel empowered again.

• We give our staff the autonomy and tools to be successful. All our staff have the opportunity to work on new equipment, new technologies and new software.
• We make a difference in both our colleague’s lives, and our customer’s businesses
• We embrace adversity and use each opportunity to learn
• We reward our staff because they are our greatest asset
• Our growth provides opportunity for advancement and continual learning.

YOU'VE GOT IT

You’re positive, detail-oriented, responsive, dependable, personable, professional, and forward-thinking. You’ve GOT IT! You're our next Senior Technical Support Specialist. You'll be reporting to the Service Delivery Manager, and in this role, you’ll be responsible for resolving challenging business and technical issues for a wide variety of clients. You'll do this from our head office and you'll be working on desktop, server, voice, and networking technologies.

Responsibilities

What Does a Senior Technical Support Specialist Do ?

• Working at our at our customers offices and/or our head office, you provide an efficient customer service experience for a wide variety of clients
• Support clients by spanning Tier 1, 2 and 3 support responsibilities including engaging external partners or vendors to remediate client support needs
• Share knowledge and provide assistance across clients as needed
• Maintain accurate and timely reporting of system statuses enabling you to propose relevant improvements to each client environment
• Work to improve processes while collaborating with other like minded IT professionals
• Develop and maintain technical materials as needed

Qualifications

What You'll Need:

• 2 to 5 years IT experience with previous consulting or MSP experience
• Solid proficiency with Microsoft Windows Server 2008 to 2022, Active Directory
• Experience configuring and troubleshooting a variety of Antivirus, Antispam and Backup software packages
• Experience configuring and troubleshooting network connectivity, including inspection of routers and firewalls
• Strong English language (oral and written) along with good organization skills
• The ability to research and apply knowledge effectively
• Proficiency in Microsoft Azure and Office 365
• Experience with VMware and Hyper-V

Extra Reasons that show you've GOT IT:

• You can quickly familiarize with client environments
• You enjoy the changing demands of technology and embrace learning and expanding your knowledge
• You possess strong time management skills with the ability to work effectively both with a team and independently
• You have a strong attention to detail with the ability to organize and set priorities to manage multiple tasks and projects
• You can understand and adhere to operating procedures and practices
• You demonstrate professionalism through appearance and overall conduct
• You are open and willing to communicate and respond to the needs of our clients, CALITSO, our people, and projects in a positive, professional, and supporting manner
• You have strong interpersonal and consulting skills with a demonstrated customer service focus
• You want to work for an organization that recognizes contribution and rewards hard work with opportunities for career advancement
• You are an IT professional who wants to continue to grow and advance in your career
• Your current role doesn't give you the autonomy or exposure to areas in IT that you want to get involved with. You feel held back.

Attractive Compensation Package Includes:

• Salary $65,000-80,000/year
• Bonuses
• Medical/Dental/Vision Benefits
• Paid downtown parking for in office employees.
• Company car for those candidates who will be working at customer sites
• Company jackets/shirts and other swag.

Job Types: Permanent, Full-time

Pay: $65,000.00-$80,000.00 per year

Benefits:

• Company car
• Dental care
• Extended health care
• On-site parking
• Paid time off
• Vision care

Application question(s):

• This position is in Calgary. Do you reside in the Calgary area?

Experience:

• MSP: 2 years (required)
• Service Desk: 2 years (required)

Work Location: In person