Skip to main content
Post your resume and find your next job on Indeed!

Senior Support Engineer jobs

Sort by: -
    • Investigate technical faults and collaborate with senior engineers or third-party vendors for timely resolution.
    • Circuit calculations, reactive var planning and optimization, frequency response analysis, etc for a senior engineer position.
    • Planning) as a Senior Engineer.
    • Own customer solutions end-to-end: requirements design build support.
    • Design complex IT/OT architectures—in cloud and on-prem—that are secure, recoverable, and…
    • Collect job performance data, feedback from Operations on job issues and assist in analyzing and reporting on these items to support improvements and develop…
    • Core Infrastructure Management: Designing, deploying, and maintaining our Subscriber Data Management (SDM) portfolio (HLR, HSS, UDM/UDR).
    • You’ll own device standards, automation, Windows image lifecycle, and modern management solutions while providing senior‑level technical leadership and…
    • The successful candidate will serve as a senior technical escalation point, working closely with the Helpdesk, Tier‑1, and Tier‑2 support teams to resolve…
    • Strong team collaborator who shares knowledge and supports peers.
    • Guide and support Tier I and II teammates during project delivery.
    • Class 5 driver’s license.
    • Monitor and respond to emergency support request within our SLA guidelines.
    • 15 paid holidays per year (and plenty of flexibility and support).
    • This experienced IT professional will be responsible for managing operational teams to support a two-site model with a focus on service quality and continued…
    • In this role, you will be our primary Okta expert, responsible for designing, operating, and evolving our identity and access management landscape.
    • Ability to work in hybrid teams and support enterprise‑scale environments.
    • Provide Tier 2/3 operational and application support in mixed Windows/Linux…
    • Excellent working knowledge of the configuration, management, deployment and support of core infrastructure technologies, including Virtualization (VMware or…
    • Provide on-site and remote support to a global community, manage requests and incidents using runbooks and standard processes.
    • Salary: 130 to 160K plus bonus.
    • Provide Tier 2 technical support for cloud-related incidents and participate in an after-hours on-call rotation.
    • Competitive salaries with annual pay increases.
Get e-mail updates for the latest Senior Support Engineer jobs

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Career Resources:

Job Post Details

Senior Support Network Engineer - job post

BSO
3.6 out of 5 stars
Toronto, ON•Remote
$70,000–$100,000 a year - Permanent, Full-time

Job details

Pay

  • $70,000–$100,000 a year

Job type

  • Permanent
  • Full-time

Benefits

Pulled from the full job description

  • Paid time off
  • Work from home

Full job description

Senior Support Network Engineer

Job Summary

BSO is looking for an exceptional and talented Senior Support Network Engineer to join our engineering team based in Toronto.

BSO is a global provider of network services including direct interconnection to all major cloud providers, IX remote peering, low latency high-speed point-to-point/multipoint capacity, metro and DWDM in major cities, enterprise business IP, BGP transit and colocation to enterprises and carriers.

BSO offers a cost effective portfolio of tailored network services, enabling carriers, ISPs, content providers and fintech companies to quickly and easily increase their network footprint without the need to invest in their own infrastructure.

We are looking for an exceptional and talented senior support network engineer to join our engineering team.

Responsibilities

The operations team are at the heart of what we do, dealing with our customers and suppliers on a day to day basis ensuring we exceed expectations across the board. You’ll be fully exposed to a full range of technologies; such as MPLS (LDP/RSVP/MPLS-TP), IP (BGP/OSPF/IS-IS), Multicast and Transmission (DWDM/OTN) across a multitude of vendors (primarily Extreme, Juniper, Nokia and Infinera/Coriant). We’re looking for confident individuals who are happy to take ownership of faults from being reported to full resolution. You will be a key team player, willing to support others and assist wherever necessary to achieve team goals.

You will have strong analytical skills, being able to investigate faults to ensure quick and correct resolution whilst being developed by the engineering and architecture teams on a daily basis. You will have a strong customer service background, being able to handle tough situations when complex network issues arise. You will be able to manage customer communication in times of urgency and planned maintenance, supporting the customer journey through BSO.

  • Act as the primary technical point of contact for complex service delivery, coordinating with project management from provisioning to handover.
  • Proactively manage and troubleshoot escalated incidents, service requests, and changes in accordance with business SLAs.
  • Cultivate key customer relationships and build long-term trust through professional communication.
  • Investigate technical faults and collaborate with senior engineers or third-party vendors for timely resolution.
  • Maintain accurate and detailed documentation of the global network and generate internal/external reports.

Qualifications

  • Exceptional written and verbal communication skills in English (French is a plus).
  • Proven experience in network support: Routing/Switching (BGP, OSPF, MPLS, VLANs), Firewalls, and Layer 1/OTN.
  • Familiarity with finance networking and market data is a plus.
  • Familiarity with Juniper, Extreme, Nokia, Arista, and Cisco hardware.
  • Strong understanding of IXPs, Tier 1 providers, and Cloud connectivity (Direct Connect).
  • Deep knowledge of the TCP/IP stack and OSI model.
  • Strong experience in security and firewalling, specifically with Fortigate and Juniper platforms, including mitigation of DDoS attacks.

Pay: $70,000.00-$100,000.00 per year

Benefits:

  • Paid time off
  • Work from home

Work Location: Remote

Let Employers Find YouUpload Your Resume