Senior Customer Service Representative jobs

As Senior Benefits Training Coordinator in Group benefits, you will oversee a team of service representatives who focus on proactive, positive communications with clients. Your role involves using your ability to make quality decisions, optimize work processes, contribute to the organization’s strategic plan, and effectively manage a portion of operations activities. to develop talent and drive results, other fields. More specifically, you will be required to:

• Support the immediate supervisor by helping with work organization and operational planning for the team
• Help determine your unit’s service offer and ensure your projects and activities are planned and executed
• Train Senior Group service representatives to ensure that we deliver on our service offer and meet our targets
• Handle complex groups and provide training
• Manage escalations and offer solutions for clients
• Support management with strategic initiatives and create processes and best practices both within our team and across teams in business development and with operational partners
Liaise between our team and operations to help drive results

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment
• Benefits apply based on eligibility criteria.

#LI-Hybrid, #ON10-

What you bring to the table

• Bachelor's degree in a related field
• A minimum of seven years of relevant experience including two years of experience in management or training/coaching
• Please note that other combinations of qualifications and relevant experience may be considered
• Expert proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
• Advanced knowledge of group benefits

Action oriented, Customer Focus, Differences, Interpersonal Savvy, Networks, Nimble learning, Strategic mindset

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Member/client sales and service (FG)

Unposting Date

2026-11-10

This position is actually vacant.

Desjardins uses tools that incorporate artificial intelligence functionalities to screen or assess applicants as part of the recruitment process for this position.