Skip to main content
Post your resume and find your next job on Indeed!

Senior Customer Service Representative jobs

Sort by: -
    • At least 2 years of customer service, call center, contact center, guest services, or hospitality experience.
    • Support hosts and guests enrolled in wide range of…
    • Maintain detailed information of customer issues, solutions, feature requests, and customer satisfaction.
    • Provide training to customers on our products.
    • Plato’s Closet Kelowna is looking for customer service oriented sale associates that have a solid background in customer service and fashion retail.
    • Identify trends impacting customer satisfaction, lead conversion, or service consistency.
    • Primarily support self-storage customers while assisting with portable…
    • Lead or support process improvement initiatives to enhance customer service operations.
    • Excellent customer service skills with strong attention to detail and…
    • You have 8-10 years of experience in Guest Services, customer service, contact center, or service operations environments, including significant experience in…
    • AGF is looking for experienced Senior Bilingual Client Service Representatives (English/French) who have a passion for investments and genuinely enjoy providing…
    • Respond to and handle all daily customer service requests.
    • Update daily/weekly/monthly standard customer reporting as outlined and defined in customer SOPs/SLAs…
    • 3+ years of work experience in a customer/client-facing role.
    • Responsible for supporting our Rippling customers and resolving issues related to our products.
    • You'll maintain an updated knowledge of the organization's products, services, and customer service policies.
    • You'll keep customers updated on progress of their…
  • View similar jobs with this employer
    • Minimum of 2 years’ experience in customer service or within the medical sector.
    • Generous starting paid vacation time, plus additional vacation days for every…
    • Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for…
    • Have at least 5 years of experience in customer service, client support, student support, customer success, or a related role.
    • 3+ years of customer service / support experience.
    • As our customer community continues to grow, we're looking for experienced support professionals who bring…
    • In this role, you’ll work closely with our producers to manage key client accounts, provide knowledgeable guidance on policy details, and build trusted client…
Get e-mail updates for the latest Senior Customer Service Representative jobs

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

People also searched:

remote
retail
sales
senior care
seniors
server
service advisor
work from home
administrative assistant
assistant

Career Resources:

Job Post Details

IntouchCX logo

Senior Customer Service Representative, Escalations - job post

IntouchCX
3.3 out of 5 stars
875 St. James Street, Winnipeg, MB
$20 an hour - Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Pay

  • $20 an hour

Job type

  • Full-time

Location

875 St. James Street, Winnipeg, MB

Benefits

Pulled from the full job description

  • Vision care
  • Dental care
  • Extended health care
  • Flexible schedule

Full job description

About IntouchCX

IntouchCX is shaping the future of customer experience by partnering with iconic brands to create meaningful connections across voice, chat, email, and social media. Fueled by cutting-edge technology and a team that’s all-in on making brands thrive, we’re setting the bar in quality-driven support.

About the Job

We are currently hiring Senior Customer Service Representatives, Escalations!

Are you an experienced problem solver with a background in high-level customer service or hospitality? Do you thrive on turning difficult situations into positive outcomes through high-touch support? Are you interested in a rewarding career working with the world’s most exciting brands?

As a Senior Customer Service Representative, Escalations on our Community Support team, you will take ownership of sensitive, urgent, and high-stakes cases for our global community of guests and hosts. This is a senior-level role responsible for stepping in when standard support isn't enough. You will drive complex issue resolution, deliver empathetic and effective solutions, and rebuild confidence in the platform through exceptional service.

We are looking for experienced professionals with drive and ambition—people who want a career path, not just a job. Your background in handling escalated or high-emotion situations, combined with punctuality, performance, and positivity, will set you up for success!

Benefits of Working as a Senior Customer Service Representative, Escalations:

  • Flexible schedules
  • Competitive salary - $20/hr
  • Industry-leading benefits - Health, Dental, Vision
  • Amazing career growth opportunities

Working as a Senior Customer Service Representative, Escalations, You Will:

  • Exercise discretion when delivering case outcomes, including making financial decisions when necessary
  • Clearly explain policies and processes in user-friendly language
  • Provide feedback and insights on tools, processes, and policies
  • Handle complex, high-value, and high-urgency escalations from guests and hosts
  • Serve as the single point of contact for assigned cases
  • Support hosts and guests enrolled in wide range of pilots designed to enhance customer experience
  • Maintain accuracy and security of customer information

Working as a Senior Customer Service Representative, Escalations, You Have:

  • A high school diploma (or equivalent).
  • Experience in supporting clients within hospitality or technology platforms (Preferred)
  • At least 2 years of customer service, call center, contact center, guest services, or hospitality experience
  • Experience handling escalated or high-emotion customer situations.
  • Great communication skills, both verbal and written
  • The ability to be consistently ready to work and on time as scheduled.
  • The understanding you will be working on site at our state-of-the-art campus in Winnipeg, MB

Availability: Full time (some shifts may depend on availability).

Ready to apply? Submit your application and one of our recruiters will reach out via email/phone/text to learn more about you and connect you to this exciting opportunity!

IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.

IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.

By signing this application, the applicant consents to IntouchCX collecting, using and retaining his/her personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.

Pay: $20.00 per hour

Benefits:

  • Dental care
  • Extended health care
  • Flexible schedule
  • Vision care

Work Location: In person

Let Employers Find YouUpload Your Resume