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GUEST SERVICES ASSOCIATE

What’s in it for you:

• Working in the largest hotel in Vancouver
• Aesthetically pleasing environment with a great team

Benefits and Perks:

• Explore Travel Program
• Ongoing Associate Appreciation Events

Do you like to provide efficient service and create memorable experiences by making emotional connections with all our guests? If so, explore what we have to offer! In this position, you will have a direct impact on the overall experience of our hotel guests and will be responsible for ensuring 100% satisfaction from the moment guests arrive at the hotel until they check out.

What your day will look like:

• The Guest Services Associate will be responsible for welcoming our guests and accurately verifying all information during the check-in process and following up during check out.
• The candidate will maintain strong knowledge of hotel operations, including outlet hours, local attractions, rate structures, and guest‑related events such as conventions and meetings.
• This role will support overnight operations; all new associates will be scheduled for overnight shifts as part of their training.
• Responsibilities include but are not limited to: posting balances to all guest rooms and closing out the day's transactions; running accounts receivable reports; providing next day reports to the Front Office, Housekeeping, Food and Beverage, Banquets, Health Club, Sales and Executive Office as required.

Your experience and skills include:

• Previous guest service experience in a large hotel. A minimum of one-year previous hotel experience is preferred but not required.
• The candidate for this role will be organized and self-motivated.
• The candidate must possess excellent customer service and communication skills, both verbal and written; and be able to fluently speak, read, write and understand English.
• This is the ideal position for someone who has a passion for guest service, values problem resolution, and enjoys working in a fast-paced environment.
• Able to work flexible hours, including overnight shifts.
• Able to maintain professional standards while multi-tasking in an extremely busy environment.
• Excellent knowledge of the city, including local events, restaurants, shopping, and attractions.
• Able to communicate with guests in a confident and pleasing manner in a variety of situations.
• Must be able to exert well-paced ability to reach different floors of the hotel on a timely basis.
• Requires writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
• Must possess basic computer skills.
• Must be eligible to work in Canada. Valid Work or Study Permits – 1 Year Minimum Validity.

To note:

• Complete job description will be presented at the time of job offer

ABOUT US

The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport provide guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves; located in the heart of the city and at Vancouver’s airport, surveying the magnificent natural elements that combine to make Vancouver one of the most beautiful cities in the world. We are proud to be Vancouver built, Vancouver owned, and Vancouver run.

A wall is only as strong as those that build it. Our associates are brought together by the fundamental sense of self-worth they derive from helping others. While each person’s talents are a credit, it is an individual’s commitment to the group effort that creates excellence.

Our foundation is exceptional people, and our passion is supporting them to succeed and exceed. More so than experience or education, it is a unanimous enthusiasm that is most highly valued. For those who work hard and consistently display positive attitude and aptitude, the opportunities for growth are endless.

The Sheraton Vancouver Wall Centre Hotel has been notified of imposters using the Hotel name in an attempt to elicit personal information from job seekers. Recent attempts involve fake LinkedIn profiles set up to appear that persons affiliated with the Hotel are seeking applicants to fill positions. These imposters may use InMail, Gmail or some other platform to contact people regarding “open positions” and have even requested banking information from candidates.

The Sheraton Vancouver Wall Centre Hotel does not request SIN number, police background checks or banking information from candidates when you apply. We advise you do not ever provide sensitive personal information such as addresses, birthdates, banking or other account information to an unsolicited contact. We further advise you do not open any attachments on e-mails from someone you do not know.

DIVERSITY

Wall Centre Hotels is committed to diversity and inclusion in the workplace. Wall Centre Hotels, through education, review and engagement is achieving a work environment that is fair and just for all associates and where all associates are valued for the diversity they bring to the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, disability, and age.

Job Types: Full-time, Permanent

Pay: $29.55-$32.80 per hour

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• RRSP match
• Vision care

Application question(s):

• If applicable, is your study or work permit valid for at least 1 year?

Experience:

• Customer service: 1 year (preferred)

Work Location: In person