Scale Restaurant Group jobs in Toronto, ON

Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 20 hotels owned and managed by Easton’s Group of Hotels, and more in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees. If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.

At Easton's, we are committed to fostering an inclusive workplace where every individual feels valued, respected, and empowered to contribute. We believe that inclusion strengthens our teams, drives innovation and enables us to achieve our vision while creating opportunities for everyone to thrive.

About the Hotel:

Welcome to the vibrant Holiday Inn Toronto International Airport, where excitement and comfort collide! Boasting 451 rooms and owned by Easton's Group of Hotels , we're just minutes from Pearson Airport. Indulge in our expansive restaurant and bar and explore over 20,000 square feet of versatile banquet space.

Benefits:

• Health, Vision, and Dental Coverage
• Wellness Days
• Employee Social Events
• On-Site Parking
• Onsite Gym/Pool
• Retirement Saving Plan / Deferred Profit-Sharing Plan
• Career Development
• Hotel Discounts at IHG

JOB OVERVIEW

The Banquet Supervisor is responsible for overseeing the daily execution of banquet, meeting, conference, and special event operations within the hotel's 20,000+ square feet of meeting and event space. This position ensures that all events are executed according to established service standards, Banquet Event Orders (BEOs), and guest expectations while providing leadership and direction to banquet staff.

The Banquet Supervisor works closely with Banquet Management, Culinary, Catering, Convention Services, and other hotel departments to deliver exceptional guest experiences for corporate meetings, conferences, weddings, social events, and VIP functions. This role serves as the operational leader during assigned shifts and may act on behalf of the Banquet Manager in their absence.

• Diploma or degree in Hospitality Management, Hotel and Restaurant Management, Event Management, Business Administration, or a related field preferred.
• Minimum two years of banquet, food and beverage, hospitality, or event operations experience.
• Previous supervisory or team leadership experience preferred.
• Experience in a full-service hotel, convention hotel, conference center, or large-scale event venue preferred.
• Strong knowledge of banquet service standards and event operations.
• Excellent communication, leadership, and organizational skills.
• Ability to work effectively in a fast-paced environment and manage multiple priorities.
• Food Handler Certification and Smart Serve (or applicable local alcohol service certification) required or obtainable within established timelines.
• Must be available to work evenings, weekends, holidays, and flexible schedules based on business demands.

KEY RESPONSIBILITIES

Leadership & Team Supervision

• Supervise banquet servers, bartenders, housepersons, and event support staff during assigned shifts.
• Schedule, assign, and monitor work to ensure proper staffing levels and efficient event execution.
• Conduct pre-shift and pre-function meetings to review event details, service expectations, room setups, safety requirements, and staffing assignments.
• Train, coach, and support team members to ensure compliance with hotel service standards and operational procedures.
• Monitor employee performance and provide feedback to promote continuous improvement.
• Assist Banquet Management with onboarding, training, scheduling, and performance management initiatives.
• Promote teamwork and effective communication among all departments involved in event operations.

Event Operations

• Oversee the setup, execution, and breakdown of banquet events, meetings, conferences, receptions, and special functions.
• Review Banquet Event Orders (BEOs) and ensure all event specifications are accurately executed.
• Inspect function rooms, meeting spaces, buffet setups, bars, staging, audiovisual equipment, and event décor to ensure quality standards are met.
• Coordinate with Culinary, Catering, Audio Visual, Housekeeping, Engineering, and other departments to ensure seamless event delivery.
• Monitor event timelines and service flow to ensure efficient and professional execution.
• Ensure banquet equipment, furniture, linens, china, glassware, and supplies are properly prepared and maintained.
• Assist with room turns and the coordination of multiple simultaneous events.

Guest Experience

• Serve as a primary point of contact for clients, meeting planners, and guests during events.
• Ensure guests are welcomed professionally and receive exceptional service throughout their event experience.
• Respond promptly and effectively to guest requests, concerns, and service recovery situations.
• Maintain a visible presence during events to anticipate and address operational or guest-related needs.
• Support Banquet Management in conducting post-event reviews and obtaining client feedback.

Financial & Inventory Control

• Support labor productivity goals through efficient staff deployment and supervision.
• Monitor banquet supplies and operating equipment to minimize loss, misuse, and breakage.
• Assist in maintaining inventory levels for banquet equipment, linens, china, glassware, and supplies.
• Ensure accurate handling of event-related billing documentation and client sign-offs.
• Contribute to cost-control initiatives while maintaining service excellence.

Safety, Compliance & Operational Standards

• Ensure compliance with all health, safety, sanitation, alcohol service, and workplace regulations.
• Maintain cleanliness and organization of banquet facilities, storage areas, and service stations.
• Ensure banquet equipment is operated safely and maintained in good working condition.
• Follow hotel policies, brand standards, and emergency procedures.
• Assist as Manager on Duty when assigned.
• Perform other duties as assigned to support banquet and hotel operations.

Accessibility & Accommodation:

• Holiday Inn Toronto International Airport is committed to an inclusive, accessible recruitment process. Accommodations are available upon request for all stages of the selection process.
• Should you require any accommodations during an interview process, kindly let us know in advance, as we are committed to an inclusive and accessible recruitment process.