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Saskatchewan jobs in Prince Albert, SK

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    • Category of work Part Time.
    • Total Assigned days (AC) / Total Hours per biweekly pay.
    • .5 FTE; hours may vary.
    • Endpoint Computing for customers and academic labs.
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Desktop Support Analyst
Saskatchewan Polytechnic
·
3.6
1100 15 Street East, Prince Albert, SK S6V 7S4
$34.05–$40.67 an hour
Part-time
Apply on company site

Job details

Here’s how the job details align with your profile.

Pay

$34.05–$40.67 an hour

Job type

Part-time

Full job description

Competition Number
P17832

Posting Title
Desktop Support Analyst

Classification
Band 8

Location
Saskatchewan Polytechnic Prince Albert Campus

Other Location(s)
Saskatchewan Polytechnic Prince Albert Campus

Building

Other Building

Date Posted
09/15/2026

Closing Date
10/05/2026

JIQ #
024

Start Date
09/21/2026

End Date
06/30/2027

Open Until Filled
No

Ongoing
No

Category of work
Part Time

Bargaining Unit
Professional Services

Hours of Work
Regulated 36 hours (modified)

Salary Range
$34.05 to $40.67 per hour

Temporary Market Stipend
$2.40 per hour

Incumbent

Total Assigned days (AC) / Total Hours per biweekly pay
.5 FTE; hours may vary.

Posting Status
Open
Saskatchewan Polytechnic considers the diversity of our workforce to be one our leading strengths and greatest assets. Our employee diversity enhances our ability to meet the needs of an increasingly diverse student population. Currently, approximately 20% of our students are Indigenous. A continued emphasis on the development of a representative workforce is one of Sask Polytech’s strategic priorities and, as an organization, we are making significant efforts to attract and retain Indigenous employees.

Job Duties/Qualifications, Skills and Abilities(QSA)

Job Duties

Job Duties
Reporting to the Endpoint Compute & Desktop Services Manager, under the mentorship of the Team Lead, the Desktop Support Analyst role is to provide a single point of contact for end users to receive support and maintenance within the organization’s end-user computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all end-user devices and equipment and academic labs to ensure optimal workstation performance.

QUALIFICATIONS, SKILLS, ABILITIES AND EXPERIENCE

Specific Accountabilities
Endpoint Computing for customers and academic labs

  • Deploy, configure, maintain, and support end user compute devices within an enterprise client management.
  • Implement, configure, maintain, and support software, endpoint protection and patch management system for automation of these services.
  • Implement processes and procedures to standardize and maintain IT enterprise images for computers to insure a consistent environment.
  • Analyze technical requirements, develop, and maintain additional functionality and integrations as required.
  • Provide intermediate level assistance by responding to questions, error reports, alerts, problems, and support escalations.
  • Develop and maintain technical documentation and procedural guides.
  • Participate in extended support hours for system maintenance and planned processes as per the collective agreement.
  • Utilize remote tools as necessary for task completion.
  • First contact with end user skillset.
  • Utilize phone, email, and other points of contact to accomplish tasks.


Knowledge & Expertise

  • Maintain an advanced level of knowledge on current and emerging trends in functional area.
  • Develop documentation, support procedure and ITS training for all services released and updated.
  • Communicate, mentor, and share advanced knowledge with clients, team members and colleagues.
  • Effectively utilize Service Desk and project management systems to accurately describe tasks and record time/effort.
  • Hold to ITL standards for process and procedure performance.

Duties

Required Qualifications, Skills and Abilities (QSA)
  • Two-year Diploma in Information Technology (foreign education must have Canadian equivalency certification).
  • One year experience within an enterprise information technology environment in a customer-support facing role.
  • Demonstrated knowledge in providing technical and troubleshooting assistance related to technical hardware and software, peripherals, mobile devices and other tools and products within an enterprise information technology environment.
  • Demonstrated knowledge in providing support and training through multiple communication channels including remote, phone, email, chat and in person, documenting those requests and solutions following established processes.
  • Demonstrated knowledge of service management, remote management, and client management tools.
  • Effective analytical, problem solving, and decision-making skills.
  • Strong communication and facilitation skills.
  • Effective organizational and time management skills.
  • Strong customer focus.
  • Ability to collaborate and work well with teams with a high level of initiative and motivation.
  • Values diversity.

Desired QSA

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