Salesforce Support jobs

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Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience:

The Accounts Receivable (AR) Systems team is part of Finance Revenue Operations and is responsible for the systems and technology utilized by the AR operations teams. The Analyst will be responsible for systems support and management of prioritized enhancement initiatives. Core operational responsibilities include end user support, improving our operational infrastructure, and supporting key business initiatives. Other responsibilities will include Key Performance Indicator (KPI) analysis and operational reporting to leadership.

AR Operations is a customer impacting and complex space, we are looking for someone who demonstrates motivation to learn new skills and technologies with a growth mindset. Having a keen eye for details, good communication skills and efficient time management are key success factors.

What You'll Actually Be Doing...

• Support Revenue Operations system; bug triage, business process support, data management, technical advisory, business requirements gathering and feature testing.

• Create and maintain technical and process documentation

• Support projects and other initiatives from a technology perspective that impact the Revenue Operations department.

• Work closely with IT and other business units to execute new technology and functionality implementations.

• Facilitate and maintain partnerships with key system and business stakeholders.

• Identify areas of improvement to increase process efficiencies and data integrity. Providing solutions in accordance with industry best practices and company policy.

You're Our Person If....

• Degree or equivalent relevant experience required. Experience will be evaluated based on the Core Competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

• 3+ years of System Administration experience, preferably with Salesforce products

• 3+ years of professional Systems Analyst or Product Analyst experience, or focus in system enhancements, product or program management

• Familiarity with Salesforce Products; specifically CRM, Sales Cloud, Service Cloud

• Proficient in systems analysis, specifically data analysis, process modeling

• Experience in technology implementations and development methodologies

• Hands-on experience in obtaining requirements from business users and subject matter experts, reviewing business priorities, and/or analyzing solution options & risks

• Experience working in a fast-paced environment, with the ability to manage ambiguity, and changing priorities while delivering excellent results

• Liaise effectively between lines of business and the development team, while working with a wide range of stakeholders

• Communicates in a clear, concise, and timely manner

• Operates effectively as a member of a team spanning multiple time zones

• Functional understanding of SQL or other query languages

• General understanding of object oriented programming and cloud infrastructure

Even Better If....

• Knowledge of agile methodology and product development models

• Understanding of Quote to Cash operations such as credit, billing, collections, bad debt, AR, as well as revenue accounting

• ERP experience preferred

• Preferred knowledge of other products: Mulesoft, Oracle R12, Marketing Cloud

• Development language experience; Apex, Python, JavaScript, HTML, CSS

This role is hybrid and goes into the office 3 days per week.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

For Ontario-based roles, the base salary hiring range for this position is CAD 69,600 to CAD 95,700 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

This posting is to fill a vacancy on our team, unless otherwise noted.