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Commercial Operations Specialist

AirGate Technologies Inc. – Remote (Canada)

Salary: $75,000–$85,000 + Performance Bonus + Comprehensive Benefits

Build the Commercial Engine Behind One of Canada's Leading Microsoft Partners

AirGate Technologies is one of Canada's leading Microsoft Azure, Security, AI and Data consulting firms. As a Microsoft Direct CSP and Solutions Partner with multiple Advanced Specializations, we help organizations modernize, secure and innovate using Microsoft technologies.

As we continue our rapid growth, we're investing heavily in operational excellence and building a world-class commercial operations function.

We're looking for a highly organized, commercially minded and financially astute Commercial Operations Specialist who thrives on creating structure, improving processes and ensuring every customer engagement is commercially successful.

This is an opportunity to become a key member of our leadership team and help shape how a modern cloud consultancy operates.

About the Role

The Commercial Operations Specialist is responsible for ensuring every customer engagement moves efficiently from opportunity through quotation, procurement, licensing, order processing, project handoff, customer onboarding and invoicing.

Working closely with Sales, Customer Delivery, Finance, Microsoft, and our strategic partners, you'll ensure every engagement is commercially sound, operationally efficient and financially profitable.

This is far more than an administrative position.

We're looking for someone with exceptional business judgment, strong financial acumen and a passion for operational excellence. You'll become one of the key guardians of AirGate's commercial processes, helping protect profitability while delivering an exceptional customer experience.

What You'll Be Responsible For

Commercial Operations

• Prepare customer quotations and commercial proposals.
• Coordinate Microsoft CSP licensing and Azure subscription orders.
• Process customer orders accurately and efficiently.
• Coordinate procurement with Microsoft and distribution partners.
• Track orders through completion and customer delivery.
• Coordinate customer onboarding activities.
• Support contract administration and purchase order management.
• Manage subscription lifecycle activities including renewals, changes and cancellations.
• Maintain CRM and PSA data accuracy.

Financial & Commercial Management

• Review quotations for pricing accuracy and profitability.
• Validate gross margins and identify commercial risks before proposals are released.
• Ensure pricing aligns with company standards and profitability objectives.
• Review Statements of Work and commercial assumptions for completeness and consistency.
• Coordinate vendor pricing and procurement to maximize profitability.
• Support revenue forecasting and pipeline reporting.
• Work closely with Finance to reconcile vendor invoices, customer billing and subscription changes.
• Ensure projects are commercially complete and ready for invoicing.
• Support revenue recognition readiness by validating commercial documentation and billing milestones.
• Identify opportunities to improve commercial performance and operational efficiency.

Microsoft Programs & Commercial Governance

• Serve as AirGate's operational lead for Microsoft funding and incentive programs, including Microsoft Customer Investment (MCI), End Customer Investment Funds (ECIF), Azure Accelerate, Azure Innovate and other Microsoft investment initiatives.
• Work closely with Customer Delivery Managers, Sales Leadership, Microsoft account teams and Finance to identify customer engagements eligible for Microsoft funding.
• Coordinate funding applications, approvals and required supporting documentation.
• Track approved funding against project milestones, commercial commitments and customer deliverables.
• Manage Proof of Execution (POE) documentation, customer sign-offs and submission deadlines.
• Ensure all Microsoft funding deliverables and compliance requirements are completed accurately and submitted on time.
• Maintain accurate records of funding utilization, reimbursement status and outstanding claims.
• Reconcile Microsoft incentive payments with Finance to ensure accurate financial reporting and recognition.
• Develop and maintain internal governance, templates and processes supporting Microsoft funding programs.
• Monitor changes to Microsoft partner incentives, funding motions and commercial programs, proactively communicating opportunities and changes to leadership.
• Produce regular reporting on funding secured, incentive realization, outstanding claims and program performance.

Deals Desk & Sales Operations

• Support Sales and Customer Delivery Managers throughout the sales cycle.
• Coordinate approvals for non-standard pricing.
• Validate Microsoft licensing recommendations.
• Assist with customer renewals and commercial growth opportunities.
• Prepare pricing models and customer options.
• Help maintain pricing consistency across all service offerings.
• Ensure opportunities meet AirGate's commercial governance standards before customer presentation.

Process Improvement & Operational Excellence

• Improve internal commercial workflows and business processes.
• Develop and maintain standard operating procedures.
• Identify opportunities for automation using Microsoft technologies, AI and Power Platform.
• Track operational KPIs and recommend improvements.
• Help build repeatable, scalable commercial processes as AirGate continues to grow.
• Support continual improvement initiatives across Sales, Delivery, Finance and Operations.

What We're Looking For

Required Qualifications

• 3+ years of experience in Commercial Operations, Sales Operations, Deals Desk, Procurement, Finance, Order Management or similar roles.
• Strong financial and commercial acumen.
• Experience reviewing pricing, profitability and gross margins.
• Excellent analytical and problem-solving skills.
• Advanced Microsoft Excel skills, including Pivot Tables, XLOOKUP, financial analysis and reporting.
• Exceptional organizational and time management skills.
• Outstanding attention to detail.
• Exceptional written and verbal communication skills.
• Ability to manage multiple priorities simultaneously.
• Customer-first mindset.
• Ability to work independently in a remote environment.

Preferred Qualifications

• Experience working for a Microsoft Partner, MSP or technology consulting organization.
• Microsoft CSP licensing experience.
• Experience coordinating Microsoft funding programs such as MCI, ECIF or Azure Accelerate.
• Knowledge of Azure and Microsoft 365 commercial licensing.
• Experience working with third party software vendors like Fortinet or Palo Alto or Veeam
• Experience using Salesforce, Halo PSA, Dynamics 365, Business Central or similar business systems.
• Understanding of recurring revenue and subscription business models.
• Experience supporting budgeting, forecasting or financial reporting.

Who You Are

You enjoy bringing order to complexity.

You naturally think about profitability, efficiency and customer experience.

When reviewing a quote or contract, you instinctively ask:

• Is this priced correctly?
• Are we protecting our margins?
• Are we capturing everything the customer needs?
• Is the process efficient?
• Is there a better way?

People trust your work because it's accurate, thorough and dependable.

You take ownership, communicate proactively and continually look for opportunities to improve how work gets done.

Why Join AirGate?

You'll work alongside some of Canada's top Azure, AI, Security and Data professionals while helping build the operational foundation of a rapidly growing Microsoft partner.

This role offers exposure to every aspect of our business—from sales and finance to delivery and customer success—and provides outstanding opportunities for career growth.

What We Offer

• Fully remote position anywhere in Canada but ideally in the Greater Toronto Area.
• Competitive salary and performance bonus.
• Comprehensive health and dental benefits.
• Professional development and Microsoft certification support.
• Career advancement opportunities.
• Collaborative, high-performing team.
• Exposure to leading Azure, AI, Security and Data technologies.
• Opportunity to help build and improve the systems and processes of a rapidly growing organization.

Compensation

• Base Salary: $70,000–$85,000
• Performance Bonus: Up to 10%
• Comprehensive Benefits
• Paid Vacation

About AirGate

At AirGate, we believe great companies are built by people who care deeply about customers, continuously improve the way they work and hold themselves to a high standard of excellence.

We value integrity, accountability, teamwork and innovation. We hire people who are curious, humble, collaborative and motivated to make a meaningful impact.

We believe in delivering technology the AirGate Way—through exceptional people, repeatable processes, measurable outcomes, and an unwavering commitment to helping our customers succeed.

If you're looking for more than just a job—and want to help build one of Canada's premier Microsoft cloud consultancies—we'd love to hear from you.

Diversity & Inclusion

AirGate Technologies is committed to building a diverse and inclusive workplace. We welcome applications from all qualified candidates, including women, Indigenous Peoples, persons with disabilities, members of visible minorities, and members of the LGBTQ2S+ community.

If you're passionate about building high-performing teams, scaling operational excellence, and helping shape the future of a growing technology company, we encourage you to apply.

Pay: $70,000.00-$85,000.00 per year

Benefits:

• Extended health care
• Flexible schedule
• Paid time off
• Work from home

Education:

• Bachelor's Degree (required)

Experience:

• Deals Desk or Commercial Operations: 3 years (required)
• Financial analysis or pricing analysis: 3 years (preferred)
• Microsoft CSP, Reseller or MSP : 3 years (required)

Location:

• Greater Toronto Area, ON (required)

Work Location: Remote