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    • You have 5+ years in B2B SaaS sales and account management, including time as a hands-on sales leader or senior closer.
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Head of Sales & Customer Success
Confidential
Edmonton, AB T6N 1G1
$110,000–$130,000 a year
Permanent, Full-time
Apply now

Job details

$110,000–$130,000 a year
Mileage reimbursement, Vision care, Dental care, RRSP match, Extended health care
Permanent, Full-time
Edmonton, AB T6N 1G1

Full job description

The opportunity

Our client is an exciting leader and a growing software company in education. Schools and the communities they serve rely on its products every day, and the company is entering its next stage of growth.

It's looking for a hands-on sales leader to drive that growth. You'll report to the CEO, sit on a small leadership team and carry the company's revenue target yourself. There's no team below you yet: you'll sell new business and look after existing customers personally, then build the team as the company grows.

Why this role stands out

This is a rare chance to own sales and customer success end to end, at a company that already has loyal customers and a new platform ready to take to market.

You'll grow the customers who already depend on the company and build the sales motion that takes the new platform into new markets, including the U.S.

  • Real ownership. New business, customer relationships, onboarding, renewals and marketing direction are yours, along with the process and systems behind them.
  • A foundation, not a blank page. Loyal customers and recurring revenue are already in place. You'll grow them rather than start from zero.
  • A true partner to the CEO. You'll help shape pricing, packaging and market strategy, not just carry them out.
  • Start hands-on, then build. You'll sell and manage accounts yourself today, then hire and lead the team that takes over as the company grows.
  • Work that matters. The company's software helps schools serve their students and families.

Leaders in Product, Engineering and Operations own the roadmap, delivery and customer support, so you can focus on customers and revenue.

What you'll do

Sales and pipeline

  • Sell new business yourself, from first conversation to signed contract, and own the pipeline, forecast and revenue target.
  • Design a repeatable sales motion for the new platform, then hire and coach the sellers who will run it.

Go-to-market and marketing

  • Turn company strategy into a go-to-market plan, including the U.S. launch.
  • Direct an agency partner on campaigns, content, events and sales materials.

Customer success and retention

  • Own every customer relationship: health, adoption, renewals and expansion.
  • Guide long-time customers onto the new platform so they stay and grow with the company.
  • Be the trusted point of contact for every account.

Onboarding and enablement

  • Build an onboarding experience that gets new customers live quickly and confidently.

Revenue operations

  • Own HubSpot and the reporting the business runs on.
  • Run pricing, quotes, contracts and renewals, and keep Finance supplied with clean data.
  • Bring the customer's voice to the Product team.

What you'll bring

  • You have 5+ years in B2B SaaS sales and account management, including time as a hands-on sales leader or senior closer.
  • You like carrying a number yourself, and you've closed new business and grown existing accounts. You can show the results.
  • You've built a pipeline, forecast and renewal process in HubSpot or a similar CRM, and you care about getting the system right.
  • You're happy setting strategy in the morning and running a demo in the afternoon.
  • You write clearly and stay calm with customers, especially when the news is hard.
  • You work well with product and engineering teams and don't over-promise on their behalf.

Nice to have

  • Experience selling to schools, districts or other public-sector buyers, including procurement, RFPs and data privacy agreements.
  • Experience expanding a software company into the U.S. market.
  • Experience leading customers through a product migration or platform transition.
  • Experience directing outsourced marketing agencies.
  • HubSpot administration certifications.

Don't tick every box? Apply anyway. We care more about what you've built and how you think than about a perfect match.

Your first year

  • First 90 days: You know every key account and its renewal risk. HubSpot holds a pipeline and renewal forecast the CEO trusts. You have a plan for the new platform's first customers.
  • By six months: Renewals are on track, every new customer goes through a standard onboarding, and the new platform has paying customers.
  • By twelve months: The new platform has a repeatable sales motion with U.S. pipeline, existing revenue is protected, and you're ready to grow the team.

What we offer

  • Base salary of CA$110,000–$130,000, with on-target earnings of CA$150,000–$180,000. Commission is tied to new business and customer retention, with accelerators above target.
  • Health, dental, retirement and vacation.
  • A seat on the leadership team and real influence over strategy, pricing and hiring.
  • The chance to build and lead a sales and customer success team as the company grows.

How to apply

Apply with a short note on a revenue result you're proud of and how you achieved it. All applications are handled in confidence. The company's name will be shared with shortlisted candidates.

Pay: $110,000.00-$130,000.00 per year

Benefits:

  • Dental care
  • Extended health care
  • Mileage reimbursement
  • RRSP match
  • Vision care

Work Location: In person

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