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    • Status: Casual - on call (Flexible availability 7 days a week, including morning weekends 8:00 AM to 12:00 PM and evening 5:00 PM to 8:00 PM shifts.
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    • Comprehensive benefits package including medical, dental, vision, and life insurance after 90 days.
    • You show up on time for all scheduled shifts and are ready…
    • This position is hourly, and the starting pay rate is $24.65/hour with eligibility for a afternoon shift premium of $1.50/hr where applicable (DC roles only),…
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    • Inbound customer service center experience preferred.
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Administrative Support Clerk
TELUS
·
3.7
175 AV. Stillview, Pointe-Claire, QC
$16–$31 an hour
Casual
Apply on company site

Job details

Here’s how the job details align with your profile.

Pay

$16–$31 an hour

Job type

Casual

Shift and schedule

Weekends as needed
On call

Benefits

Pulled from the full job description
Company pension

Full job description

Location: Pointe Claire, QC, CA Ville Saint-Laurent, QC, CA Pointe Claire, QC, CA, H9R 4S3
Req ID: 56003
Jobs by Category: Health
Job Function: Clinical / Medical
Status: Casual
Schedule: Regular

Description


Location: 175 avenue Stillview, Pointe-Claire, H9R 4S3 (100% in clinic role - free parking available)
Status: Casual - on call (Flexible availability 7 days a week, including morning weekends 8:00 AM to 12:00 PM and evening 5:00 PM to 8:00 PM shifts.
Schedule: Monday to Sunday


Create exceptional customer experiences


Join our team


Our team of dynamic professionals is dedicated to providing efficient, confidential, and flawless service delivery. Can you successfully navigate a fast-paced environment? Are you organized, and methodical and do you have the ability to multitask? Read on!


Here’s the impact you’ll make and what we’ll accomplish together


  • You facilitate the appointments between physicians and their patients by supporting all pre and post-visit clinical activities

  • You interact with patients and various service providers such as hospitals, clinics, laboratories, pharmacies, insurance companies, etc... in order to finalize the files within the prescribed time frame

  • You will collaborate with all team members in order to maintain excellent service

  • You are an expert in the operational processes of the clinicians under your responsibility


Here’s how


  • Respond to various client requests with courtesy, confidentiality, and professionalism

  • Make inquiry calls to hospitals and clinics

  • Contact patients to obtain or communicate information

  • Forward documentation to patients (requests, references, forms, etc...)

  • Greet patients and direct them to the appropriate service

  • Coordinate patient’s appointments; schedule, reschedule, and cancel appointments

  • Communicate and collaborate with different departments internally to optimize process and service delivery

  • Provide administrative and clerical support to ensure the efficient operation of the clinic

  • Respecting and following the company policies and protocols

Qualifications


You’re the missing piece of the puzzle


  • High school diploma

  • Bilingualism (spoken and written)

  • Good knowledge of Microsoft Office (Outlook, Excel, Word), computer skills

  • Thorough, methodical, detail-oriented, self-directed and organized

  • Ability to adapt in a constantly changing environment

  • Focused on excellence in customer service

  • Courtesy, empathy and discretion

  • Demonstrated teamwork


By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.


Advanced knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its provincial scope.

Salary Range: $16-$31
Performance Bonus or Sales Incentive Plan: 0%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …
Job Type: This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

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