SAP Technical Support jobs

Join CPKC, North America’s first transnational railroad connecting U.S., Canada, and Mexico, where your career drives progress and safety is paramount. We connect communities, fuel economic growth, and provide meaningful work in a culture that values diversity, accountability, and pride. With opportunities for training, development, and advancement, you’re not just building a career—you’re part of something bigger. Together, we move goods, connect people, and create lasting change. Your future starts here.

PURPOSE OF THE POSITION:

Join CPKC as an SAP ABAP Developer and help deliver the technology solutions that power our revenue and customer billing operations. Leveraging your ABAP development expertise and experience with SAP SD, FIAR, or FICA, you will partner with business and technology stakeholders to design, develop, and enhance solutions across our SAP ECC and S/4HANA landscape. In this role, you will drive process improvements, support critical business initiatives, and solve complex challenges in a dynamic enterprise environment. This is an exciting opportunity to make a tangible impact while contributing to the continued evolution of North America’s first and only single-line rail network.

POSITION ACCOUNTABILITIES:

• Maintain and support CPKC’s SAP ECC 6.0 and S/4HANA Revenue Management systems, ensuring stable and effective business operations
• Manage ServiceNow incidents, problems, and change requests for the Lead-to-Cash value chain, including issue resolution and documentation
• Provide functional and technical support for SAP SD, FICA, FIAR, and BRIM processes across multiple business areas
• Configure and enhance SAP SD, FICA, and FIAR solutions, including ABAP development and system customization
• Analyze business requirements, conduct fit-gap assessments, and develop functional, technical, and system design specifications
• Develop, test, and implement system enhancements, support packages, OSS Notes, and transports across SAP environments
• Create and execute test plans and integration testing using QTest, collaborating with teams supporting CRM, TM/EM, CO, PM, HR, PS, BI, and SAC
• Produce technical documentation, deliver knowledge transfer and training sessions, and collaborate with cross-functional teams to support business objectives

POSITION REQUIREMENTS:

• Bachelor’s degree in Computer Science or a related field, or an equivalent combination of education, SAP certification, and experience
• Minimum 7 years of IT experience supporting, implementing, and enhancing SAP enterprise solutions
• Hands-on experience configuring, implementing, and supporting SAP ECC 6.0 and/or S/4HANA environments
• Minimum 2 years of experience with SAP SD, FIAR, or FICA modules, including configuration, testing, and production support

WHAT CPKC HAS TO OFFER:

• Flexible and competitive benefits package
• Competitive company pension and/or retirement plans
• Employee share purchase plan
• Performance incentive plan
• Annual fitness subsidy
• Part-time studies program

PRE-EMPLOYMENT REQUIREMENTS:

Background Investigation

• Criminal history check
• Education verification
• Professional references

BECOMING A RAILROADER:

As an employee with a North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

Management Conductor Program

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

CULTURE OF INCLUSION:

For our U.S. applicants, CPKC is an equal opportunity/affirmative action employer, inclusive of protected veterans and individuals with disabilities. For Canadian applicants CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including: women, Black, Indigenous, People of Color (BIPOC), members of the LGBTQ+ community and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

• Req ID: 106265
• Department: Information Services & Network Service Centre (NSC)
• Job Type: Full-Time
• Position Type: Non-Union
• Location: Calgary, Alberta
• Country: Canada
• % of Travel: 10-20%
• # of Positions: 1
• Job Grade: 4
• Job Available to: Internal & External

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