Ross Video jobs

Why You’ll Love Working at Ross Video:

At Ross Video, you’ll be part of a team energized by innovation, building the cutting-edge technology that powers the world’s most watched live productions and events. Our products are designed to be intuitive, reliable, and to deliver exceptional results—because our customers’ success is everything to us. If you’ve ever watched live television, breaking news, major sports, or a Hollywood award show, you’ve seen our technology in action. Join us behind the scenes and help make unforgettable live moments possible.

Job Overview:

The Configuration Technician is responsible for fulfilling customer sales orders by performing hardware setup, software installation, product configuration, testing, troubleshooting, and inventory transactions while adhering to established procedures and delivery schedules. This role utilizes ERP and MES systems to maintain product traceability, inventory accuracy, and process compliance. Responsibilities include interpreting customer requirements, configuring systems and servers, performing functional testing, identifying and diagnosing failures, coordinating product rework and software updates, maintaining records, and supporting inventory management. The position collaborates closely with Production, Planning, Shipping, Engineering, and Test Development teams and provides training to Configuration Testers.

Who you report to: Manager, Manufacturing Production

What the job is all about:

• Perform basic hardware set-up, component insertion, software installation and testing on systems and servers as per sales order requirements.
• Pick assemblies from finished goods to fulfill sales order line item requirements and ensuring any testing & configuration is performed when necessary.
• Maintains inventory system within the finished goods inventory which includes accurately receiving and picking stock and takes periodic inventory of stock and assembly.
• Identify products failing test procedure/configuration specifications.
• Fulfill customer configuration requirements using documentation & create data records.
• System/Server level debug, confirm procedure adherence and infrastructure integrity.
• Works closely with Test Development and/or Product Engineering regarding new product introduction.
• Will be responsible for training other staff.
• Follows clear instructions, making basic changes and identifying/recommending solutions.
• Works closely with the team assembling, disassembling, brainstorming, problem solving, team building and ensuring quality results in products.
• Perform basic troubleshooting and information collection.
• Resolve mechanical conflicts by using shims, grinding, filing, or reaming of hardware when necessary to ensure good fit or alignment within specified guidelines.

Who you are:

• High School Diploma
• Hands-on experience with PC configurations and Windows including operating systems and software.
• Computer, Mechanical & learning aptitude.
• Able to work independently and as part of a team.
• Capable of following procedures and working logically.
• Good organizational skills.
• Available for shift work.
• Follow all PPE and H&S Requirements.

Bonus Point if you have the following:

• Mechanical and Electrical assembly is an asset.
• Previous experience with electronic components is an asset.

What We Offer:
Ross provides competitive compensation, comprehensive benefits, and the flexibility you need to do your best work, generous paid time off, and a wellness allowance. You’ll also have the opportunity to share in our success through our employee share ownership program and grow your career with ongoing learning and development support. We value connection and collaboration, with plenty of events and opportunities to build relationships across the company. Most importantly, you’ll be part of a team that’s passionate about what we do and how we do it.

Salary Information:

The pay range for this role in Canada is: $48,500 - $57,500 CAD

The listed salary reflects the pay range for a role based in Canada. Compensation may differ based on alternate locations if listed. Final compensation will be determined by location, skills, experience, knowledge, and role-specific qualifications, and may be adjusted to recognize candidates accordingly. If your experience or compensation expectations differ from the posted range, we still welcome your application.

Use of Artificial Intelligence in Hiring

Ross uses a secure, closed AI system to support recruitment. Your information is protected and used only to help us efficiently identify qualified candidates. We encourage all applicants to apply, even if you do not meet every requirement - if you bring relevant skills, enthusiasm and a willingness to learn, we want to hear from you.

Our Commitment to Fostering an Inclusive Environment
We want you to bring your authentic self to work, regardless of race, color, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. Inclusivity drives innovation and creativity, and that’s something we’re passionate about!

If you require accommodations throughout any stage of the recruitment, assessment, and selection process, please contact our Talent Acquisition team at recruitment@rossvideo.com, and we will make all reasonable efforts to accommodate your request.