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Ribo Licensed Customer Service Representative jobs

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    • Organized, professional, and customer-focused.
    • Maintain accurate customer files and account updates.
    • Respond to customer inquiries via phone and email.
    • Providing effective customer service of assigned Personal Lines accounts.
    • Excellent verbal and written communication in providing world class customer service.
    • Enjoy providing customer service and helping customers.
    • Provide customers with exceptional service and an excellent experience every time.
    • With our focus on customer service we are always looking for new and dynamic ways to improve every aspect of our customers’ experience.
    • 2 + years as a Customer Service Representative.
    • Provide exceptional day-to-day customer service to our commercial clients by taking in-bound calls and prompt response to client’s request.
    • Proven experience in customer service or insurance sales.
    • Provide exceptional customer service to clients seeking personal lines insurance products.
    • Ensure prompt, accurate, courteous service to insureds, sales representatives and insurance companies regarding those accounts.
    • 3 weeks minimum paid vacation.
    • Proven experience in insurance sales, customer service, or a related field preferred.
    • Applicants must be RIBO licensed with a minimum of two (2) years insurance…
    • Provide exceptional day‑to‑day customer service to clients.
    • Bring 2+ years of Personal Lines Account management/service experience, preferably in a brokerage…
    • Excellent communication and customer service skills.
    • Manage and service a portfolio of personal/commercial insurance accounts.
    • Ensure prompt, accurate, courteous service to insureds, sales representatives and insurance companies regarding those accounts.
    • 3 weeks minimum paid vacation.
    • As a RIBO licensed agent you will sell personal lines insurance to new customers.
    • Use your sales broker skills to successfully sell auto insurance and home…
    • Enjoy providing customer service and helping customers.
    • Support the sales and service functions (uploading policies on insurance company portals, providing…
    • With our focus on customer service we are always looking for new and dynamic ways to improve every aspect of our customers’ experience.
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Job Post Details

Customer Solutions Representative (Insurance) - job post

Donovan Insurance Brokers Inc.
72 Regina Street North, Waterloo, ON N2J 3A5
$50,000–$65,000 a year - Full-time

Job details

Pay

  • $50,000–$65,000 a year

Job type

  • Full-time

Shift and schedule

  • Monday to Friday

Location

72 Regina Street North, Waterloo, ON N2J 3A5

Benefits

Pulled from the full job description

  • Paid time off
  • Vision care
  • Dental care
  • Employee assistance program
  • RRSP match
  • Extended health care
  • On-site parking

Full job description

Join Our Team as a Personal Lines Customer Solutions Representative!

Are you a people-oriented professional who takes pride in delivering outstanding customer service? Do you thrive in a fast-paced, team-driven environment where your communication skills and attention to detail make a real difference? We’re looking for a RIBO-licensed Customer Solutions Representative to join our dynamic team.

In this role, you’ll be the friendly and knowledgeable voice our clients rely on — helping them with product information, policy updates, and solutions tailored to their needs. If you’re passionate about client care, eager to grow your insurance career, and ready to be part of a supportive workplace that values excellence and teamwork, we’d love to hear from you!

Qualifications

  • RIBO License — required
  • Minimum 2 years of experience in the insurance industry
  • Strong customer service
  • Excellent communication and phone etiquette
  • Organized, professional, and customer-focused

Responsibilities

  • Respond to customer inquiries via phone and email
  • Provide product information, pricing, and customer support
  • Resolve customer issues professionally
  • Maintain accurate customer files and account updates
  • Collaborate closely with the sales team to meet client needs

Schedule

  • Monday to Friday 8:30AM-4:30PM

Job Type: Full-time

Pay: $50,000.00-$65,000.00 per year

Benefits:

  • Dental care
  • Employee assistance program
  • Extended health care
  • On-site parking
  • Paid time off
  • RRSP match
  • Vision care

Experience:

  • Insurance: 1 year (preferred)

Licence/Certification:

  • RIBO License (required)

Work Location: In person

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