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Elevate Your Career in Banff with BCP
Nestled in the heart of the Canadian Rockies, BCP is a locally owned and operated organization offering hotels, restaurants, and unforgettable visitor experiences. We are dedicated to delivering exceptional guest experiences while fostering a workplace that embodies teamwork, respect, and a sense of community.
At BCP, we believe in supporting our team members' personal and professional growth through collaboration, encouragement, and opportunities to thrive in one of Canada’s most iconic and vibrant destinations. Join us and be part of a culture that values connection, adventure, and excellence.

We are seeking a dynamic and results-driven Retail & Rental Manager to oversee the daily operations of Ultimate Sports. This role is responsible for driving sales performance, managing inventory, leading a high-performing team, and ensuring an exceptional guest experience.

The ideal candidate is highly organized, financially astute, and passionate about delivering outstanding service in a fast-paced environment.

DUTIES AND RESPONSIBILITIES:

• Oversee the day-to-day retail and rental operations
• Develop, implement, and maintain standard operating procedures for rentals, returns, merchandising, and sales.
• Recruit, train, schedule, and supervise rental agents, retail associates, and supervisors.
• Foster a positive, inclusive, and guest focused work environment.
• Oversee purchasing, receiving, merchandising, and stock levels for both retail and rental operations.
• Develop and manage seasonal buying plans based on sales trends, inventory levels, guest demand, and company objectives.
• Research, evaluate, and select vendors to ensure high-quality, on-brand product offerings.
• Maintain strong relationships with reps and distributors, staying informed about new products, market trends, and promotional opportunities.
• Ensure rental equipment is maintained, repaired, and rotated appropriately to meet operational quality standards.
• Manage store budgets, forecasting, and financial performance, including revenue targets and expense control.
• Ensure merchandising standards are executed consistently and effectively.

SKILLS AND EXPERIENCE:

• 3 years of retail &/or rental experience
• Excellent customer service, communication, and conflict resolution abilities.
• Lead a team in a fast-pace environment.
• Strong attention to detail and ability to prioritize between tasks.
• Well versed in current industry trends and product offerings related to mountain and snow sports equipment and apparel.
• Previous experience with rental and point of sale software is an asset.

At BCP, we offer a comprehensive total compensation package, including perks and benefits designed to support your professional growth and enhance your lifestyle in the Bow Valley. Here are some highlights of what our team members enjoy:

• Group Health, Disability, and Life Insurance Coverage, with BCP covering 50% of premiums for employees and their dependents.
• Opportunity to invest in our Employee Share Ownership Program.
• Food and beverage discounts at all BLC restaurants and cafes.
• Health and wellbeing programs, including free yoga, complimentary canoe passes, discounted ski passes, golf membership and fitness club memberships.
• Discounts on spa services, movie passes, and rental/retail goods.
• Participation in Leadership Days for ongoing professional development.
• Experience our hotels firsthand through our Complimentary Hotel Stays Program.
• A complete list of employee benefits are listed here.

If you’re ready to take the next step in your career, BCP offers an outstanding environment with opportunities for advancement, a fun work atmosphere, and exceptional benefits.
BCP is committed to creating a workplace where everyone can succeed. As a signatory to the Bow Valley Workplace Inclusion Charter, we are dedicated to building a diverse, equitable, and inclusive team. We actively work to remove barriers for applicants and team members from equity-seeking groups. If you require assistance with the application process or need accommodations, please reach out to us at careers@banfflodgingco.com or 403-760-8521.
Please note: Only candidates selected for further consideration will be contacted.