Retail Support Centre jobs

Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest-growing intimate apparel brands in North America and are globally recognized as an innovator within the apparel space. We reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon. We are revolutionizing the apparel industry with our best-in-class customer experience, innovative products and brands Knix, Kt by Knix, and Mntd. Come join us if you are looking for a purpose-driven and authentic career!

• Competitive Pay - Base Salary plus Monthly Bonus, with performance-based pay increases.
• Health - Health benefits program that starts on your first day, and access to a mental health & wellness platform that offers therapy and coaching sessions
• Generous Discounts on your favourite Knix products and Gratis Program
• Savings and Retirement - Company GRSP Program that matches up to (3%) of your pay
• Family - A Parental Leave Top-Up Program up to 80% of your salary
• Work Environment - A one-of-a-kind culture that is committed to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work
• Career Advancement - Knix keeps growing and we offer continuous development opportunities to support your career advancement!

• You have a strong pulse on what Knix customers want and know how to attract, engage, and delight them throughout the full client experience.
• You are a high-performance individual in a retail setting. You don't just meet targets; you obsess over outperforming them, viewing every shift as a 'selling period' where you own the results.
• You thrive in a fast-paced, dynamic environment and can think on your feet while confidently prioritizing what matters most in the moment.
• You understand the fitting room experience firsthand and are a natural at creating comfort, trust, and confidence for every customer.
• You are a people-first leader who empowers and engages your team, creating a culture where performance, accountability, and care go hand in hand.
• You bring strong business acumen and critical thinking, paired with a bias for action and an entrepreneurial mindset when solving problems.
• You lead with resilience and positivity, guiding teams through change and challenges while maintaining focus, momentum, and morale.
• You are deeply passionate about our customers and inspired by Knix, our mission, and the impact we make every day.

• Drive store performance by leading key sales initiatives such as clienteling, owning the floor during peak moments, and coaching team members to maximize sales through needs-based service and strong product knowledge.
• Leverage KPIs and core business drivers (traffic, CVR, AOV, UPT) to influence sales targets and pivot team focus in the moment to meet business needs
• Command the floor during peak segments, instilling a sense of urgency and high-energy 'bias for action' in your team to convert every opportunity into a win.
• Lead impactful floor meetings, training, and coaching to drive alignment and consistent sales, service, and operational performance.
• Champion a customer-first culture that builds comfort, trust, and loyalty, driving repeat visits and meaningful connections with the Knix brand.
• Maintain operational excellence through strong inventory, shipment, and loss-prevention practices, ensuring accuracy, efficiency, and accountability across the team.
• Support the hiring and onboarding process while taking a lead role in developing sales talent to create clear development pathways.
• Execute company and marketing initiatives - including in-store events, visual standards, and new store or pop-up support with consistency, agility, and attention to detail.

• Proven experience as a senior retail leader in an upscale, premium, or fashion-forward brand, with a strong balance of people leadership and business acumen to drive results.
• Demonstrated ability to lead teams in a dynamic environment. Maintaining motivation, focus, and performance while adapting strategies to shifting business needs.
• Strong critical thinking and problem-solving skills, with the ability to prioritize, make sound decisions, and lead through change with agility and confidence.
• A people-first leader with a passion for developing others, building buy-in at all levels

• Deep understanding of operational excellence, including planning allocations, merchandising and product movement, labour management, and escalation handling to ensure seamless store execution.
• Tech-savvy and detail-oriented, with the ability to leverage systems, tools, and data to train teams, execute initiatives, and support consistent performance across the store.

• Must have the necessary work authorization to be legally employed in Canada and be 18 years of age or older
• Ability to lift and handle packages weighing up to 25 lbs
• Ability to move efficiently through the store for long periods of time and as needed for an entire shift.
• Open and flexible availability to ensure business needs are met including evenings, weekends, and holidays.