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    • Responsible for maintaining positive and high quality customer interactions.
    • 1+ years demonstrated experience in a direct customer service environment.
    • View all THE EMPIRE LIFE INS. CO jobs - Canada jobs
    • Salary Search: Retail Customer Service Representative salaries in Canada
    • See popular questions & answers about THE EMPIRE LIFE INS. CO
    • Proven experience as an E-Commerce Customer Service Representative or similar customer support role.
    • In this role, you will be responsible for providing…
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    • Access customer needs and address issues in a timely manner (including appropriate customer follow-up) meeting quality objectives.
    • Ensure customer specific processes are followed for any exceptions or customer portal requirements.
    • Resolve customer concerns and issues and provide customer…
    • 1 – 3 years’ retail / customer care experience.
    • Manage and respond to customer-related store emails while partnering with support teams as required.
    • Provide Clients and advisors with additional information on Sun Life’s products & services in support of their financial and health goals.
    • Proven experience in customer service roles, preferably within a call center or retail environment.
    • Demonstrated analysis skills to interpret customer data and…
    • Provides a superior level of customer service to members and guests.
    • The Customer Service Representative greets, assists, and directs members, guests, staff,…
    • 1 – 3 years’ retail / customer care experience.
    • Manage and respond to customer-related store emails while partnering with support teams as required.
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    • Ability to analyze customer needs and provide appropriate solutions.
    • Multilingual capabilities are highly preferred to serve diverse customer bases.
    • Provide empathy and support when resolving Retail Customer concerns by:
    • Eminence Organic Skin Care provides premium products and unparalleled service to leading…
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    • This role proactively seeks out customer needs to sell a Graybar solution that provides total customer satisfaction.
    • No Evening or Weekend Shifts.
    • Provide day-to-day sales support, with a primary focus on retail customers and ecommerce sales.
    • Demonstrated experience in customer service, order management,…
    • Process orders with Foundation CRM software, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
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    • This role proactively seeks out customer needs to sell a Graybar solution that provides total customer satisfaction.
    • Willingness to go the extra mile.
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Retail Customer Service Representative
THE EMPIRE LIFE INS. CO
·
3.3
Canada
•
Remote
$51,120–$75,615 a year
Fixed term contract
Apply now

Job details

$51,120–$75,615 a year
Dental care, Life insurance
Fixed term contract
Remote in Canada

Full job description

Please note the base salary will be determined by the successful candidate's education, skills and experience. The listed salary range serves as a general pay guideline for this position's pay level.

Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.

Empire life is looking to hire a Customer Service Representative to join our Retail Operations team! This posting is an opportunity to express your interest for anticipated openings. If you love speaking directly with customers, and upholding high quality customer interactions, while working in a dynamic & supportive team environment, then this role is for you!

The total target compensation (TTC) range, including salary and target bonus, is $51,120 - $75,615. This TTC range is applicable to permanent roles only; fixed-term contract and casual roles are not eligible for annual bonus and would receive only the base salary component. The actual base salary offered within this range will be determined by the successful candidate’s skills and experience, as well as internal equity.

Location: Anywhere in Canada

Why pursue this opportunity
Our mission - provide expertise and intelligent solutions to help Canadians navigate life with confidence.
Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.
Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers.
Participate in training and development programs - we offer a range of training and development programs to help our employees stay up-to-date with the latest industry trends and developments.

What you’ll be working on
  • Manage and address in-bound phone calls, emails and voicemails from our customers and distribution partners
  • Respond efficiently and accurately to customers, provide solutions that fit individualized situations and prioritize the customers' needs at each step of the process.
  • Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with the escalation team
  • Responsible for maintaining positive and high quality customer interactions
  • Resolve escalated inquires or escalate issues to 2nd level for resolution
  • Access and obtain data from multiple information systems to respond to questions

What we’re looking for you to have

  • 1+ years demonstrated experience in a direct customer service environment
  • Strong communication and active listening skills, as required, to engage with customers and build strong relationships
  • Customer focus and adaptability to different personality types
  • Ability to problem solve, multitask and manage time effectively
  • Experience working in a call center or customer-support role is considered an asset
  • Experience in the insurance/financial services industry, with individual insurance and investment experience is an asset, but not required
  • High school degree or equivalent
  • Working towards completion of ACS, PCS, FLMI is an asset, but not required
  • If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.

Beyond the salary

For permanent full-time positions, Empire Life offers a comprehensive total rewards package that includes:
  • Competitive salaries with annual pay increases
  • Annual bonus program, which recognizes both strong company performance and individual contributions
  • Competitive uncapped commission for sales positions
  • A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account
  • Flexible work arrangements and an annual allotment of personal health days.
  • Four weeks annual vacation from hire date
  • A defined contribution pension plan with generous employer matching
  • Top up programs for parental leave and compassionate leave
  • Employer-sponsored wellness and recognition programs

  • A cash employee referral program

To learn more about working at Empire Life, visit https://www.empire.ca/workatempire.

Get to know us

Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact recruitment@empire.ca .

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